Client Engagement Technology Analyst at Enfusion
Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of more than 500 fund managers from our nine global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment operations landscape by removing traditional information boundaries and uniting the front-, middle- and back-office into one system, with one unified data set. Passionate about client service, we complement our software solutions with expert middle- and back-office managed services. In fact, we were recently recognized as Best Managed Services Provider at the 2020 HFM EU Services Awards.
Just as Enfusion is committed to excellence in our solutions and services, we’re absolutely committed to the growth, development, and well-being of our people. At Enfusion, you will help fund managers around the world streamline their operations, mitigate risk, and improve transparency and reporting so they can confidently focus on what they do best – invest. Similarly, Enfusion is your opportunity to pursue your passion, showcase and further develop your skills, and launch a meaningful and rewarding career. Whether you are developing our industry-leading technology, delivering world-class client service, creating leading edge analytics, managing critical client operations, winning new business, or supporting Enfusion's ever-expanding global footprint, you will be part of a dynamic, fast-growing, and innovative company committed to your success. Our environment is inclusive, collaborative, and entrepreneurial. We value diversity, foster and reward creative exploration, and strive to continually exceed client expectations.
Learn more about your career at Enfusion by visiting www.enfusion.com
What You’ll Do
● Perform system admin responsibilities for internal applications used to facilitate strong client
communication and engagement, including Zendesk (Support, Guide, and Explore), Jira,
Confluence, EazyBI, Pardot, and RingCentral
● Assist in building the framework for a Client Services team focused on utilizing and enhancing
technical tools to consistently improve client experiences
● Lead the technical aspects of implementing scalable workflows to support a growing and evolving
● Monitor the utility of internal and client communication systems and workflows to propose ongoing
improvements as needed
Who We Need
● Bachelor’s degree from an accredited 4-year college or university
● Organized, detail-oriented, and analytical
● Methodical problem-solving skills
● Scalable mindset / diligent approach to implementing new workflows and solutions
● Ability to handle and prioritize multiple tasks and work independently
● Excellent verbal and written communication skills
● 2-3 years in a systems admin or IT Support role is a plus
Enfusion offers a competitive compensation and benefits package including medical, dental, and vision coverage (Enfusion covers 100% of the premiums for employees, spouses, domestics partners and qualified dependents); a 401(k) plan with a employer match; a generous Paid Time Off policy; and paid parental leave. Other perks include commuter benefits, an employee assistance program, and a Flexible Spending Account (FSA) program. All benefits and programs are subject to applicable eligibility requirements.
Enfusion is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Enfusion will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.