Hello Client Experience Coordinator!

Have you been considering a career in Salesforce Administration, Account Management or Client Services? As a Client Experience Coordinator at Freeosk, you'll gain valuable experience with all three teams that could be the first stepping stone to a new career path!

What your day-to-day will consist of:

• Become a Salesforce Super User and share your knowledge with AMs and CSMs
  • Assist users with issues and errors
  • Host user trainings to share tips and reinforce processes
  • Create ad hoc reports to answer user questions
• Provide administrative support to the Account Management Team
  • Document client meeting details in Salesforce
  • Create new Salesforce records including Leads, Contacts and Opportunities
• Provide administrative support to the Client Services Team
  • Set up new programs in Basecamp and our Kiosk Management Console
  • Create scheduling forms and instructional manuals
  • Extract information from a retailer database in order to complete order recommendation forms

Winning looks like...

• Data gets into our Salesforce CRM system in a timely fashion 
• A higher volume of beautiful proposals and contracts get into the hands of our clients
• You are a key player supporting the teams that drive revenue for the company - our teams can count on you to help them reach their goals

Your skills, background and experience include…

• Tech savvy with an aptitude for learning new technology
• Comfortable with Google Suite and Excel
• Experience with Basecamp, Salesforce.com or other CRM system a plus

Competencies we think are key for this role…

• Good listener - you will be spending time in person and on the phone with the team hearing the details of their client meetings 
• Detail-oriented - you’ll need to flawlessly enter details into our CRM system and into client-facing documents
• Learner - you are excited to learn about Salesforce and gain new skills
• Initiative - with guidance from Sales Ops, you are willing to use existing training modules to become a self-taught Salesforce super user

Benefits Include:

• Competitive pay
• 401(k)
• Comprehensive Medical, Dental, Vision Insurance
• Short Term and Long Term Disability
• Life Insurance
• Paid Time Off
• Volunteer Opportunities
• Summer Hours
• Parental Leave
• Tuition Reimbursement
• Professional Development
• Gym Stipend
• Free Divvy membership
• Sports teams

Who are we?

Freeosk uses the power of free to fuel the product discovery process, speeding the connection between consumers and the brands they love. We have smart-kiosks in over 1,300 retail locations across the United States. We count over 70% of CPG companies in the Fortune 500 as customers and every one of those in the Fortune 100. We expect to aggressively expand our network of kiosks over the next few years.

We are a nimble, Chicago-based omni-channel marketing platform made up of a cross-disciplinary team of engineers, creatives, data analysts, account managers and other specialists. We help brands advance their key marketing initiative using our patented technology and a unique database of real-world consumer intent signals.