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Client Implementation Specialist

Buildout, Inc.
Sorry, this job was removed at 10:00 a.m. (CST) on Friday, November 16, 2018
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Customers, Product, Team. Those are Buildout’s core values. The Projects Team at Buildout plays an important role in introducing new users to the system, through a thorough and engaging implementation process. We, as a team, strive to uphold the company's values by guiding our clients to have the best experience with the product possible.

The Projects Team is responsible for the direction, coordination and implementation of our onboarding/setup process. As a member of the team, you will work with our clients from their Buildout infancy to when they are comfortable working in the system and they are happy with what we have implemented for them. You should be driven to help customers and have the curiosity to dive deep into an ever-changing product to learn it inside and out. Providing a Buildout Quality customer experience requires patience, empathy, and the desire to continuously polish your skills and grow.

Requirements

  • Experience with onboarding clients within a B2B SaaS organization
  • Experience with onboarding projects that involve a data migration or import
  • Strong business and technical acumen
  • Excellent written and verbal communication skills
  • Strong time management and organization skills with the ability to manage varied client requests
  • Passionate about helping customers

Preferred

  • Experience with JIRA and Google Suite
  • Background in commercial real estate
  • Bachelor's degree

Responsibilities

  • Responsible for onboarding Buildout’s clients
  • Develop a deep understanding of Buildout’s platform to help guide clients during the setup process
  • Help define project scope, goals and deliverables to ensure client and team are on the same page
  • Have regular calls and email communication with clients during their setup to teach them how to utilize the product and have both technical and design-focused discussions on how we can implement their branding or data into Buildout
  • Collaborate with other departments on behalf of the customer in order to resolve issues and coordinate their various requests
  • Monitor client progress during their setup to ensure project stays on track and assess go-live and graduations to Buildout Support or Success teams
  • Occasionally work alongside our product team to QA new features
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • CSSLanguages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SassLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DockerFrameworks
    • FlaskFrameworks
    • JestFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • Ruby on RailsFrameworks
    • ElasticsearchDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google CloudServices
    • New RelicServices
    • FigmaDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • DocuSignCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • SageCRM
    • SalesforceCRM
    • SalesLoftCRM
    • SalesLoftEmail
    • ZoomInfoLead Gen
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • TrelloProject Management

Location

Buildout’s office is ideally situated along the Chicago River in the Fifth Third Center at 222 South Riverside Plaza, directly above Union Station.

An Insider's view of Buildout, Inc.

How would you describe the company’s work-life balance?

My ultimate goal is to be a good human. To me, that means being a productive employee and a present daughter/sister/girlfriend/friend. Buildout allows me to accomplish that goal by encouraging a healthy work/life balance and benefits that provide me with access to healthcare, the ability to take time off and save for retirement.

Rachel

Senior Product Manager

What projects are you most excited about?

One project our team is working on that I’m excited about is reviewing and refining our company metrics and dashboards. There are many benefits to tracking the right metrics, and it's been very engaging thinking about our metrics in a collaborative manner during this process.

Justin

Operations Analyst

What does career growth look like on your team?

The growth paths we have established here at Buildout for Product Support have allowed my team to grow tremendously in the last year. They have taken on new responsibilities, product knowledge during our acquisitions, as well as industry-recognized certifications all while working with and supporting our valued customers every day.

Zack

Director, Product Support

How do your team's ideas influence the company's direction?

My team is closest to our customers. They're on the phone with them, they're emailing all day every day; they're in constant contact. Our customers are our lifeblood and what keeps the lights on and wheels in motion. How they deliver on the customer experience and the feedback they bubble up are both instrumental in moving forward as a company!

Elisabeth

Director, Customer Success & Operations

What does your typical day look like?

As a BDR, I get to create new relationships with potential new clients. On a typical day, there’s a definite rhythm and a routine to outbound calling focused solely on building trust with qualified prospects. Since it's easy to get caught up in the work, I recently incorporated yoga breaks to maintain the right mindset and work effectively.

Mian

Business Development Representative

What are Buildout, Inc. Perks + Benefits

Buildout, Inc. Benefits Overview

Like a lot of tech companies, we hire the best and brightest people. What sets us apart is our focus on and commitment to our employees. We put our money where our mouth is and offer a comprehensive medical, dental, and vision insurance program in which we fully cover our employee premiums. On top of that, our employees can take advantage of our flexible paid time off program which also includes paid sick leave and 10 company paid holidays. Right now, we are working virtually, but when we're in the office, our kitchen is fully stocked with all the LaCroix and snacks you could dream of and each employee who is in the office is entitled to a $12/day lunch stipend.

Culture
Volunteer in local community
Open door policy
Pair programming
Open office floor plan
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
Employee awards
Flexible work schedule
Remote work program
Diversity
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Buildout employees can contribute up to $2750 annually to their FSA.
Disability insurance
Dental insurance
We cover 100% of your dental premium.
Vision insurance
We cover 100% of your vision premium.
Health insurance
We cover 100% of your medical premium.
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employer Match 100% up to 3%, 50% up to 5%
Performance bonus
Pay transparency
Child Care & Parental Leave
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Pre-tax Transit Benefit - save up to 40% annually on commuting cost
Company-sponsored outings
Cubs games, cooking classes, escape rooms, holiday parties and more!
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Home-office stipend for remote employees
Mother's room
Onsite gym
Buildout employees receive discounted memberships to FFC.
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Customized development tracks
Personal development training
View full list of perks + benefits

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