Client Support Specialist

| Chicago

Customers, Product, Team. Those are Buildout’s core values. The Support Team at Buildout plays an important role in upholding our values by helping keep our customers at the center of everything we do.

The Support Team takes great pride in providing our customers timely, efficient, and friendly assistance. As a member of the team, you will troubleshoot and analyze customer emails and live chats to provide them with an effortless customer experience. You should be driven to help customers and have the curiosity to dive deep into an ever-changing product to learn it inside and out. Providing a Buildout Quality customer experience requires patience, empathy, and the desire to continuously polish your skills and grow.

Requirements

  • 1-2 years of professional experience
  • Extreme comfort with technology and troubleshooting
  • Excellent written and verbal communication skills
  • Passionate about helping customers

Preferred

  • Experience in a customer support role at a SaaS company
  • Experience with Zendesk and JIRA
  • Background in commercial real estate
  • Bachelor's degree
  • Experience with writing help center content

Responsibilities

  • Most of your day will be spent working through customer inquiries via the support email queue or live chat sessions
  • Write useful content for our help center about new features and frequently asked questions
  • Occasionally work alongside our product team to QA new features
  • Educate and empower our customers to become better Buildout users
  • Collaborate with other departments on behalf of our customers to resolve issues or gather feedback to improve the product
  • Decide what method of communication will be most helpful for the customer, whether that means sending them links to Help Center articles, creating personalized visual instructions with GIFs or screenshots, transferring them to a live chat, or setting up a screen-share session
  • Read between the lines to provide solutions to the root problems facing our customers when they think a smaller fix will address it
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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks

Location

Buildout’s office is ideally situated along the Chicago River in the Fifth Third Center at 222 South Riverside Plaza, directly above Union Station.

An Insider's view of Buildout, Inc.

What's something quirky about your company?

Buildout's mascot is the Otter. If you visit our office, you will see otters featured on our coffee mugs, tshirts and in this beautiful mural painted by Graphic Designer, Shannon Lunsford.

Audrey

Office Manager

What are Buildout, Inc. Perks + Benefits

Buildout, Inc. Benefits Overview

Medical, Vision, Dental, Life, Short Term Disability and Long Term Disability are 100% subsidized by Buildout for full time employees.

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Medical covereage through Blue Cross Blue Shield Illinois
Life Insurance
Wellness Programs
Onsite Gym
Buildout employees receive discounted memberships to FFC.
Retirement & Stock Options Benefits
401(K)
Employees can start contributing from their first paycheck
401(K) Matching
Employer Match 100% up to 3%, 50% up to 5%
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Buildout does not have an official dress code, we want employees to feel comfortable and express themselves.
Commuter Benefits
Pre-tax Transit Benefit - save up to 40% annually on commuting cost
Company Outings
Cubs games, cooking classes, escape rooms, holiday parties and more!
Free Daily Meals
A daily lunch stipend of $12.50 is available for all on-site employees
Game Room
Buildout employees enjoy daily use of air hockey, ping pong and pool tables.
Professional Development Benefits
Job Training & Conferences
Diversity Program
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