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Cloud Network Support Engineer

| North Suburbs

Partner Experience Engineer

The Ideal Candidate For Nerdio

Our Partner Solutions Team is looking for a client-facing Cloud Network Support Engineer with strong technical and communication skills to support our technical channel partners.

Why You Want To Work At Nerdio

At Nerdio, you will immediately find yourself in a high-growth, fast-paced venture-backed company boasting over a decade of serving happy customers and partners. You will find yourself surrounded by colleagues who love cloud computing and are excited about helping partners build successful cloud practices in Microsoft Azure. Our team is fun, competitive, and always ready to spend time talking tech with our partners. If you want to get in on the ground floor of working with partners to help them build cloud practices in Azure, then Nerdio is the place for you.

What We Are Looking For

We are seeking a highly skilled Cloud Network Support Engineer with a proven track record of success who will be part of a team responsible for providing world-class support to our technical channel partners (managed service providers around the world).

What You'll Do

You’ll dive right in and be an instrumental member of our Partner Solutions team and will be exposed to the Nerdio platform and our internal and external partners.

Specifically, you will be responsible for performing the following:

  • Work closely with our Partner Sales Executives (PSE's) to support sales with highly technical Microsoft Channel Partners and MSP's (Managed Service Providers)
  • Help Nerdio PSE's with their current customers and new prospects
  • Assist Nerdio Support Engineers with trouble tickets and problem solving
  • Collaborate with technical team members to maintain, design and enhance current tools and processes
  • Contribute to knowledge base expansion
  • Organize and deliver training for webinars or partner engagements

You should have at least two years of experience in the following:

  • Virtualization technologies (i.e., VMware, Microsoft Azure)
  • Microsoft networking and applications (i.e., Active Directory, Exchange, SQL, Terminal Services)
  • Firewalls, VPNs, and TCP/IP networking
  • Shared storage systems (i.e., SAN, NAS)
  • Project management and planning experience
  • High degree of empathy and creativity with end users/partners
  • Competent understanding of networking layers and resources

Core Qualifications:

  • Personal Responsibility – have a no-excuses mentality
  • Adapt Quickly – manage expectations and quickly adjust to changing priorities based on team needs
  • Dedication and Drive – create and do things appropriately, follow-through, commitment to excellence
  • Optimism – remain constructive, productive, positive and empowered
  • Collaborative – help others to be excellent and successful
  • Integrity – quality of being honest and ethical
  • Competent – ability to learn, driven to constantly learn and adapt to new technologies and solutions

Education & Technical Background (preferred):

  • Completed a degree in computer science, engineering or a related discipline
  • Any Microsoft certifications

Compensation and Benefits You Will Be Eligible For:

  • Base pay commensurate with directly-related experience + bonus opportunity
  • Medical, Dental, Vision, Life and short-term and long-term disability insurance plans
  • 401K Retirement Plan
  • Paid Time off plus Birthday off

Stop being stifled or under-appreciated where you are now – come to where your skills and expertise will be fully supported and promoted. We’re making a difference here, and have fun doing it. If you want in, apply asap!

We are an Equal Opportunity Employer

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