Job Description Chase Consumer & Community Banking serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Our 129,000 employees serve our customers in 57.5 million households by following Chase's Five Keys to a Great Customer Experience
Come join the IPM Consumer Lending Shared Services team to help drive application and infrastructure compliance, implement continual service / process improvements, and coordinate services that span across IPM Consumer Lending Technology. This position requires a high degree of interaction and partnership with cross-functional and cross-LOB teams to perform compliance oversight of hygiene controls, deliver Service/Operational Review reports, and manage projects to achieve IPM Consumer Lending goals. The team uses our process, business, and technical knowledge to provide oversight and drive strategic decisions.

• Govern and perform compliance oversight of controls related to IPM Consumer Lending application and infrastructure general maintenance (hygiene), resiliency and risk.
• Manage projects that span across IPM Consumer Lending to drive compliance, adoption, and to meet the organization's goals.
• Perform continual service improvement analysis and drive efficiencies, across Consumer Lending Technology (CLT) Shared Services, influencing mid to long term strategies and objectives.
• Work with Technology partners, Product, Application Owners, and the CLT Shared Services to improve processes, drive remediation, and advocate for Production Management requirements.
• Produce Service Delivery and Operational Review Reporting using Tableau, PowerPoint, Excel and other reporting tools.
• Perform process analysis, creation, documentation, deployment, measurement and oversight.
• Closely monitors and evaluates business metrics to identify opportunities for improvement.
• Jira and SharePoint Administration.
• Act as IPM Consumer Lending and Deposits Business Resiliency point of contact.

Qualifications and Preferred Skills:

• 2+ years of Information Technology Service Operations, ITIL , LEAN or AGILE experience.
• 2+ years of production management experience with specific experiences in support of process and quality control required.
• Experience with identifying, evaluating and delivering process improvements..
• Experience with governing & oversight of process execution.
• Strong communication, data analytic, and presentation skills including use of PowerPoint and Excel to develop presentations and shape messages
• Highly collaborative - Strong experience working with and influencing cross functional teams on processes, procedures, culture, tools, etc. Strong partnership skills, builds relationships, understands how to find common ground to deliver on objectives
• Ability to prioritize according to organization objectives
• Change Agent (willing to challenge the status quo); strong drive for continuous improvement
• Deals well with ambiguity, can shape and define the future, take an idea and turn it into execution
• Execution / Delivery oriented; Creative Problem Solver
• Experience working with a diverse, multinational team
• Must be a team player

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.