Customer Adoption Manager at Buildout, Inc.

| Chicago
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In our company we value Team, Customers, Product, Improvement, and Profit. The Customer Adoption team takes great pride in providing our Customers with proactive service and training that aligns with their business needs. The Customer is at the center of all of our decision making and our day to day is spent building playbooks around making the Customer’s life easier. 

As an individual contributor, you will identify meaningful opportunities to connect with Customers, in part by analyzing their health scores and other signals, to support their continued adoption of Buildout’s solutions post-onboarding. You should be driven to help Customers reach their full potential and have the curiosity to dive deep into an ever-changing product to learn it inside and out. Providing a Buildout Quality customer experience requires patience, empathy, and a growth mindset.

Are you a self-starter who wants to contribute fresh ideas, refine existing processes, and are passionate about helping customers and building relationships? We’ve got a great culture, and we’re looking forward to you adding your own influence to all that we do.

What You’ll Bring to Buildout 
  • Experience in a customer-facing role (such as onboarding, customer success, support, or sales) and a passion for driving positive customer outcomes 
  • Excellent relationship-building and interpersonal skills with a strong phone and web-conferencing presence 
  • Experience working with customer success software like Totango or similar
  • Experience leading individual and group software training sessions
  • Creative problem solving and resolution skills
  • Comfortable working in a changing environment as our Product expands and Customer base grows
  • Ability to connect the dots between unique customer use cases and Buildout’s solutions 
  • Nice to have:
    • Familiarity with SEO basics
    • Excel or Google sheets experience
    • Commercial Real Estate experience 
    • Familiarity with Pendo or other in-app customer messaging software  
What You’ll Do at Buildout 
  • Be a trusted partner to Customers, helping to drive continued adoption by understanding their specific use-cases and how Buildout products add value and help solve their needs
  • Monitor, analyze, and report out on customer health data 
  • Execute customer-facing plays designed to support adoption of Buildout ‘s features
  • Develop and execute general webinars for existing Customers
  • Partner with other Customer facing teams (support, onboarding, relationship management) to help Customers adopt Buildout’s platform
  • Become the expert in Buildout software as new features are launched
  • Be a team player to help make all accounts successful
  • Occasionally help with the Support Queue  

Of course what is outlined above is your ideal day-to-day, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. 

Due to the unprecedented situation of COVID-19, Buildout has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles may not be remote long-term and may return to an office setting once we're safe to do so following the guidance of local health authorities and the CDC.

What We Value
  • Team: We achieve more as a team than apart, so we wholeheartedly commit to listening, empathizing, and giving the benefit of the doubt to our team members. We commit to inclusion by accepting people as individuals and valuing who they are. Teamwork Makes the Dream Work™.
  • Customers: We listen to and support our customers across our teams. We believe that customer service is in every job description and commit to delighting our customers.
  • Product: We live by Q=PUE (n. pooh): Quality = Polish x Understanding x Engineering.  We seek to empathetically Understand the problem and always ask “why.” We iteratively Engineer great solutions. And we patiently Polish the result to get to Buildout Quality.
  • Improvement: We focus on making a significant impact by taking steps to improve ourselves, our company, and the lives of our customers.
  • Profit: We effectively create value as a company, which brings in profit that practically powers our Team, Customers, Product, and Improvement.
More About Buildout

Buildout is the software used by top commercial real estate companies to power their marketing and brokerage operations. Learn more about who we are, what we do, and why we’re changing the face of CRE tech on our website: https://buildout.com/.  

We also built a benefits program to match the quality of our team. This program includes:

  • Insurance and benefit options that are built for both individuals and families, including fully paying your monthly premiums. 
  • Solid programs in some of the staples: transportation, disability, and life insurance
  • Beautiful and convenient offices in Downtown Chicago
  • Most importantly, a wonderfully quirky culture with a committed and supportive management team invested in your growth and development

Buildout is proud to be an Equal Opportunity Employer and an Affirmative Action Employer.  We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Below, you will be asked to complete identity information for the Equal Employment Opportunity Commission (EEOC). It is required by law that we ask these questions using the format provided by the EEOC. However, we want you to know that at Buildout, we understand that gender is not binary and welcome people of all identities. For more information about our commitment to equal employment opportunity, please click here to view our Equal Opportunity Employment Poster.

When you apply for employment with Buildout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • SalesforceCRM
    • SalesLoftEmail
    • HubspotLead Gen
    • GongLead Gen
    • ZoomInfoLead Gen

Location

Buildout’s office is ideally situated along the Chicago River in the Fifth Third Center at 222 South Riverside Plaza, directly above Union Station.

An Insider's view of Buildout, Inc.

What's something quirky about your company?

Buildout's mascot is the Otter. If you visit our office, you will see otters featured on our coffee mugs, tshirts and in this beautiful mural painted by Graphic Designer, Shannon Lunsford.

Audrey

Customer Support Specialist

What are Buildout, Inc. Perks + Benefits

Buildout, Inc. Benefits Overview

Like a lot of tech companies, we hire the best and brightest people. What sets us apart is our focus on and commitment to our employees. We put our money where our mouth is and offer a comprehensive medical, dental, and vision insurance program in which we fully cover our employee premiums. On top of that, our employees can take advantage of our flexible paid time off program which also includes paid sick leave and 10 company paid holidays. Right now, we are working virtually, but when we're in the office, our kitchen is fully stocked with all the LaCroix and snacks you could dream of and each employee who is in the office is entitled to a $12/day lunch stipend.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Buildout employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
We cover 100% of your dental premium.
Vision Benefits
We cover 100% of your vision premium.
Health Insurance Benefits
We cover 100% of your medical premium.
Life Insurance
Wellness Programs
Onsite Gym
Buildout employees receive discounted memberships to FFC.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employer Match 100% up to 3%, 50% up to 5%
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Buildout does not have an official dress code, we want employees to feel comfortable and express themselves.
Commuter Benefits
Pre-tax Transit Benefit - save up to 40% annually on commuting cost
Company Outings
Cubs games, cooking classes, escape rooms, holiday parties and more!
Free Daily Meals
A daily lunch stipend of $12.50 is available for all on-site employees
Game Room
Buildout employees enjoy daily use of air hockey, ping pong and pool tables.
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
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