Customer Care Representative

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We are looking for an outstanding Customer Service Representative to assist customer with order delivery status updates and address customer inquiries.  The Customer Service Representative reports to the Customer Care Supervisor.

What’s our Dish - About Us

Announced in May 2018, Peapod Digital Labs is an Ahold Delhaize USA company that will serve as the engine that powers U.S. ecommerce and digital strategies. Peapod Digital Labs will accelerate growth in digital and personalization capabilities for the great local brands of Ahold Delhaize USA and will serve as the innovation lab for the U.S. portfolio of companies, driving digital and eCommerce innovation, technology and experience to meet the changing needs of customers of Ahold Delhaize USA’s local brands, regardless of when, where and how consumers choose to shop. Peapod continues to be a consumer-facing eCommerce brand, and is part of Peapod Digital Labs, focused on growing Peapod sales to consumers.

Recipe for Success - What's “in store” for the role  

  • Responsible for answering inbound calls, emails, and chats to serve as the primary contact to assist customers
  • Research customer orders to ensure accuracy of items ordered
  • Work collaboratively with the Dispatch team to address delivery issues that may occur
  • Maintain customer records e.g. updating account information
  • Resolve service issues by determining the cause of the problem and providing the best solution to solve the matter and/or expedite corrections or administer adjustments

The Essentials In Your Cart - The required ingredients

  • High School Diploma or GED equivalent
  • 1-2 years administrative and/or customer service experience

Extra Spices - What you should bring to the table 

  • Excellent customer service skills
  • Ability to problem-solve
  • Excellent oral and written communicate skills
  • Ability to work within a team centered environment and independently
  • Keen ability to multi-task
  • Ability to navigate multiple software application systems simultaneously

Join Us at Our Table - PDL Life

Peapod Digital Labs is forward thinking company with a strong heritage and recognizes who powers our progress – our people! We offer a great variety of benefits and perks to our employees that includes great choice of health care options, including PPO and HSA plans (with company contributions), dental, vision flexible spending accounts, a 401k with strong company match and immediate vesting, generous and flexible paid time off, and great employee discount on your groceries. Oh yeah, and snacks & drinks of course!

We are an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • AzureLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • SpringFrameworks
    • Vue.JSFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases

Location

Right next to Union Station, we are easy to get too and surrounded by food in Downtown and the West Loop.

What are Peapod Digital Labs Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Building a cutting edge eCommmerce center of excellence means our teams need to focus on their work challenges, not whether their benefits are activated. With a one-stop shop for online benefit management, competitive bonus potential, and a flexible, brand new office, our employees are able to focus on making the customer experience amazing.

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