Oh Snap!
This job is no longer active - but you can still view the details below.

Customer Care Specialist

| Chicago

Welcome!

Got a taste for something new?

 

We’re Grubhub, the nation’s leading online and mobile food ordering company. Since 2004 we’ve been connecting hungry diners to the local restaurants they love. We’re moving eating forward with no signs of slowing down.

 

With more than 95,000 restaurants and over 16.4 million diners across 1,700 U.S. cities and London, we’re delivering like never before. Incredible tech is our bread and butter, but amazing people are our secret ingredient. Rigorously analytical and customer-obsessed, our employees develop the fresh ideas and brilliant programs that keep our brands going and growing.

 

Long story short, keeping our people happy, challenged and well-fed is priority one. Interested? Let’s talk. We’re eager to show you what we bring to the table.

 

As a Specialist, you are responsible for providing world class service to our corporate clients, caterers, restaurants, and your colleagues. In this role you will need to think quickly on your feet and tackle any challenges on this growing team. We need people with a knack for solving tough problems who will focus on delivering exceptional customer service. Through it all, your ability to form a trusted bond, listen attentively, be innovative, provide individualized solutions, and satisfying the ever-changing needs will make you the critical touch point between Grubhub and our valued Clients.

Some Challenges You’ll Tackle

  • Thoroughly and efficiently gather Restaurant information, access and fulfill Restaurant needs, educate the Restaurant where applicable to prevent the need for future contacts and document interactions through contact tracking
  • Process Restaurant transactions: contract/payment inquiries, change or update account settings, and assist Restaurants with questions and orders via phone, email, fax, and traditional mail
  • Respond to Restaurant complaints and service-related inquiries professionally and compassionately and work with Restaurant Care management team to successfully address escalated concerns
  • Professionally handle incoming requests from Restaurants and ensure tools and resources are best utilized to resolve concerns
  • Maintain a balance between company policy and Restaurant benefit in decision making
  • Operate as the lead point of contact for any and all matters
  • Collaborate with other departments including Customer Care, Restaurant Tech Support, and Data Operations to research and resolve Restaurant and internal inquiries
  • Support department quality assurance program by meeting Restaurant Care dashboard performance standards, service response time objectives across all contact channels
  • Analyze and report trends from Restaurant feedback, to determine needed process improvements
  • Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the Restaurants experience
  • Provide back up or assist other departments as assigned

You Should Have

  • High School Diploma or GED required
  • 2+ years of customer service experience
  • Strong verbal and written communication skills
  • Masterful problem solving skills – identifying root causes, customer needs and providing solutions
  • Strong computer skills
  • Ability to manage stress – this is a rapidly changing company!
  • A good sense of humor and a team-player mentality
  • Empathy for hangry diners and corporate client

Got These?  Even Better:

  • Foreign language skills – Mandarin and Spanish
  • Prior Google Applications
  • Salesforce knowledge a plus and/or other order management systems
  • Previous experience with Workforce Management Software and Telephony Tools

And Of Course, Perks!

  • Paid Time Off - choose how your time is spent
  • Benefits for Full-Time Employees
  • 401K with a Grubhub match
  • Never go hungry! We provide weekly Grubhub credit for FREE food
  • Regular in-office social events, including karaoke, bingo with prizes and more
  • Company-Wide Initiatives encouraging innovation, continuous learning and cross-department connections

 

We deliver favorites every day. Join us as we move eating forward.

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Read Full Job Description

Location

111 W. Washington St., Suite 2100, Chicago, IL 60602
Culture Club Coordinator
Watch

What are Grubhub Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

$18 per week to use on the Grubhub website. Restricted stock units for all team members. Learning and development opportunities. Flexible vacation time, paid holidays, and company outings. Casual dress code and private roof top deck.

More Jobs at Grubhub59 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Legal
Marketing
Operations
Product
Sales
Design + UX
new
Chicago
Data + Analytics
new
Chicago
HR
new
Chicago
Product
new
Chicago
Finance
new
Chicago
Marketing
new
Chicago
Data + Analytics
new
Chicago
Product
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
HR
new
Chicago
Data + Analytics
new
Chicago
HR
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Marketing
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Marketing
new
Chicago
Marketing
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Finance
new
Chicago
HR
new
Chicago
Developer
new
Chicago