Customer Operations Specialist (experienced)
Description
What will you be doing?
As a Customer Operations Specialist, you will use your logistics industry experience to deliver excellent customer service to your accounts and execute daily operations for customers' shipments. You will use our transportation management software to enter the shipping details, schedule the shipment, and track the shipment for delivery. You will proactively provide solutions for the customers' shipments and communicate with a sense of urgency with customer contacts to resolve issues. In this role, you will build strong customer relationships and be strategic in your efforts to uphold our commitment to service
Main Responsibilities:
- Build strong customer relationships by providing the highest quality of service
- Ensure shipment details are accurately entered into the transportation management software
- Utilize scheduling systems to schedule the pickup and delivery appointments for the shipments
- Proactively identify issues and resolve problems to uphold our commitment to service
- Prioritize and respond to internal and external requests in a timely and professional manner
- Drive department initiatives and mentor teammates
- Collaborate cross-functionally with carrier sales, account management, and customer sales
Location:
In the application, you will have the opportunity to select our Chicago headquarters, our new Nashville office, or remote work from home.
Requirements
What we're looking for:
- 1 year of logistics experience
- Experience providing excellent customer service and building customer relationships
- Exceptional organizational skills and attention to detail
- Strong communication and interpersonal skills, both written and verbal
- Self-motivated individual with proven issue resolution skills
- Ability to work in a fast-paced, collaborative, and results driven environment
- Bachelor's degree preferred
Why MoLo?
- Casual and fun start-up culture focused on teamwork
- Transparent leadership with access to the executive team
- Extensive industry training program
- Innovative career development program with unlimited access to LinkedIn Learning
- Competitive salary with bonus
- Opportunity for growth and internal advancement opportunities
- Employee resource groups: DE&I, Women of MoLo, Philanthropy, and Professional Development
- Comprehensive benefits package including, but not limited to, medical, dental, vision, life insurance, paid time off, paid parental leave, 401K with company match, student loan assistance, gym discount, pet insurance
About Us
Driven by passion. Driven to deliver. Driven for better. What drives you?
We are an innovative start-up, making a name for ourselves in logistics. We pride ourselves on being transparent, collaborative, and strategic. Investing in our customers, carriers, and employees is what differentiates us from the competition. We connect shippers who need to move their goods and the truck drivers that have capacity to haul those goods. We are at the core of the economy, moving hundreds of truckloads across North America every day. Founded in 2017 with just three employees, MoLo boasts over 400 employees four years later. We are located in the West Loop of Chicago and the heart of downtown Nashville. MoLo has an appetite for growth, relentless commitment to customer service, and an inclusive work culture. Discover something different. Find your future at MoLo today.
We are an equal opportunity employer and actively seek a diverse community of professionals: people of color, all genders, veterans, LGBTQIA+, etc.. We welcome people of all identities to apply!