Customer Success Analyst
LogicGate is a venture-backed, Chicago-based technology company that needs YOU to help us as we continue to disrupt the wide world of GRC (governance, risk and compliance). At LogicGate, you’ll join a group of bright, welcoming people ready to learn, grow, and do the right thing for our customers.
Here are just a few things we’ve been up to recently:
- We secured $24.75M in Series B Financing in December 2019 to help us continue our mission
- We earned our placement as the #1 GRC Solution on the G2 Grid —an honor we’ve received many times over!
- We were included on Built In Chicago’s list of Best Small Companies to Work For in 2020
Oh, and we have a lot of fun while we’re at it. You’ll have the chance to participate in things like company-led charity involvement, monthly employee events, and regular Friday happy hours—plus a lot more.
Sound interesting? We’re just getting started.
We are seeking an energetic Customer Success Analyst that has a passion for delighting customers by delivering winning solutions and support. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion.
What you’d achieve:
- Build and maintain strong relationships with customers and become a go-to resource for questions about the product
- Assist customers with issue resolution and report bugs identified by users to the Engineering team
- Listen intently to customer needs and connect them to LogicGate product features, with a heavy focus on value creation
- Become an expert user on the LogicGate platform and know the product in-and-out
- Assist Customer Success Managers with configuring customized use cases in LogicGate based on customer requirements
- Conduct meetings with customers over web conference to troubleshoot issues and provide support
- Provide feedback and intelligence to the Product team to identify new potential features and use cases
- Support with the creation and maintenance of customer educational resources (i.e., Help Center articles/videos, user certification program)
- Identify opportunities to improve our customer support operations and own the development of internal resources to help our team work more efficiently
The value you’d add:
- Bachelor's degree
- You have great people skills and have the ability to quickly understand your audience and tailor the right message to them
- You have the ability to manage multiple tasks and projects at a time and prioritize them appropriately
- You have a drive to learn and continuously improve
- You are a strong written and verbal communicator, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how LogicGate can help
- You have a passion for software and are able to understand the value and technical limitations of the LogicGate platform, front and back
- You are a team player who is looking for the opportunity to wear "different hats" and pitch in to help beyond your typical job description
- Nice to have: Customer-facing consulting experience
- Nice to have: Experience in GRC, risk management, or compliance
What we have to offer:
- Time Off
- Generous PTO + company holidays
- 5 physical/mental health days (sick days)
- Equitable Parental Leave Policy
- Healthcare
- Blue Cross Blue Shield for Medical, Dental and Vision
- LogicGate covers 80% of employee premiums
- 401(k) Match Program
- Work Environment
- Modern office with standing desks (featured in ChicagoInno’s Office Envy Series)
- Weekly catered lunch + kitchen stocked with coffee, seltzer, and snacks
- Flexible hours and Work From Home options
- Personal Space/Mother’s Room
- Flex Rewards
- Pre-tax commuter benefits
- Monthly funds on Zestful debit card for Fitness, Family, Education or Charity
- Partial ownership of company through stock options
Not too familiar with GRC? That’s ok—a lot of us weren’t when we were in your shoes either. Here’s what you need to know:
- GRC stands for governance, risk management, and compliance
- GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. Bottom line: they keep their companies on the right track.
- GRC is a huge market, and growing fast. Not only is it a $35 billion industry today, it’s predicted to grow to $64 billion by 2025. This is what we’re going after!
LogicGate is dedicated to creating a community of diverse professionals, as we believe this creates a strong sense of belonging which ultimately enables our business to succeed. We are passionate about creating safe, inclusive spaces for all those who come through our doors! We’re proud to be an equal employment opportunity employer who hires regardless of race, gender, sexual orientation, gender identity, age, national origin, disability, religion, veteran or military status, or any other protected status.