Customer Success Manager (Risk & Compliance)
Customer Success Manager - Chicago or US-Remote
LogicGate is a venture-backed, Chicago-based technology company that needs YOU to help us as we continue to disrupt the wide world of GRC (governance, risk and compliance). At LogicGate, you’ll join a group of bright, welcoming people ready to learn, grow, and do the right thing for our customers.
We are seeking an energetic Customer Success Manager that has a passion for delighting customers by delivering winning solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion.
What you’d achieve:
- Own new customer onboarding for assigned accounts end-to-end: from kickoff, process design, build, training, and rollout
- Build and maintain strong relationships with customers and become a trusted advisor throughout the onboarding process
- Listen intently to customer pain points and connect their needs to LogicGate product features, with a heavy focus on value creation
- Become an expert user on the LogicGate platform and know the product, both inside the organization and externally facing
- Configure customized use cases on LogicGate based on customer requirements
- Conduct highly effective meetings with customers over web conference
- Assist customers with issue resolution and report bugs identified by customers to the development team
- Provide feedback and intelligence to Product team to identify new potential features and functions
- Conduct webinars and assist in content creation (whitepapers, blog posts, etc.)
- Assist Sales team with custom builds of the platform for demonstrations from time to time
The value you’d bring:
- Bachelor's degree
- 3+ years of experience in management consulting, customer success, or sales engineer roles
- Experience in GRC, risk management, compliance, or audit
- Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001
- Passion for SaaS applications – able to understand the value and limitations of the LogicGate platform, front and back
- Great people skills – ability to quickly understand your audience and tailor the right message to them
- Proficient in conducting and tailoring software demonstrations and product training sessions
- Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are important
- A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how LogicGate can help
- Desire to scale an early-stage startup and work hand-in-hand with co-founders
What we have to offer:
- Time Off
- 18 Days PTO + 9 Company Holidays (Memorial Day, Juneteenth, Thanksgiving, etc.)
- 6 Health days (Mental & Physical)
- Equitable Parental Leave Policy
- Healthcare
- Blue Cross Blue Shield for Medical, Dental and Vision
- LogicGate covers 80% of employee premiums
- 401(k) Match Program
- Flex Rewards
- Monthly funds on Zestful debit card to be leveraged by the employee (cell phone, streaming services, child care, dog walker)
- Partial ownership of company through stock options
Here are just a few things we’ve been up to recently:
- We secured $24.75M in Series B Financing in December 2019 to help us continue our mission
- We earned our placement as the #1 GRC Solution on the G2 Grid —an honor we’ve received many times over!
- We were included on Built In Chicago’s list of Best Small Companies to Work For in 2020 and Crain's Chicago Business 2020 Best Places to Work !