Founded by The Allstate Corporation in 2016, Arity is a data and analytics company focused on improving transportation. We collect and analyze enormous amounts of data, using predictive analytics to build solutions with a single goal in mind: to make transportation smarter, safer and more useful for everyone.

At the heart of that mission are the people that work here—the dreamers, doers and difference-makers that call this place home. As part of that team, your work will showcase both your intelligence and your creativity as you tackle real problems and put your talents towards transforming transportation.

That’s because at Arity, we believe work and life shouldn’t be at odds with one another. After all, we know that your unique qualities give you a unique perspective. We don’t just want you to see yourself here. We want you to be yourself here.
 

The Customer Success Team

Arity’s customers are our cornerstone.  Success Managers ensure that Arity B2B customers understand, experience, and optimize the value of Arity products and services throughout their experience with Arity.  The Customer Success Manager’s primary role is to ensure that Arity B2B customers are leveraging Arity product and services in the best possible way and continue to evolve and grow their relationship with Arity.  The Customer Success Manager also partners with Arity sales and support to ensure the longevity of the account and to identify opportunities to further grow and expand the relationship.

The Role

This role is responsible for developing and nurturing productive relationships with assigned Arity B2B customers, effectively using strong communication and collaboration skills to ensure that the customer’s experience with Arity products is consistently high quality and the customer understands the value proposition of Arity’s products. The goal of the role is to expand the relationship through the integration and utilization of additional products and services and to coach other customer success team members to build the group’s collective knowledge of our portfolio. 

Responsibilities

• Owns the success of Arity’s customers including customer onboarding, new/enhanced Arity product implementation, consistent goal and KPI discussion and account reviews.
• Drives growth in connections and API usage through advocacy and reference-ability.
• Assists the B2B Customer to reduce end-user churn through proper implementation of Arity products and services.
• Develops solid customer relationships at the highest levels as a proactive business strategist.
• Ensures expectations with internal and external business stakeholders are set to warrant successful program execution and integration. Serves as the primary point of contact for the B2B Customers.
• Develops overall customer success management team strategy.
• Develops and proactively sets action plans for proposing new products and services to their customers and coaches other managers.
• Collaborates cross-functionally between business/sales and technical/implementation teams to ensure complete customer satisfaction and resolve issues.
• Ensures customer contracts, billing and revenue forecasting are accurate.
• Develops and leads strategic planning sessions with customers. Coordinates Quarterly Business Reviews.
• Understands the consumer marketing aspect of Arity’s products and can consult with the customer’s consumer program managers.
• Proactively monitors customer needs and ensures the product teams align their backlogs to meet the customer’s needs.
• Oversees and provides guidance on how to create and use Customer Satisfaction metrics and KPI measurements with Arity customers.

Qualifications

• Minimum of 7 years’ experience with a Bachelor’s degree preferably in Customer Success, Support, Account Management or business consulting.
• SaaS experience ideal
• Experience obtaining business results through the development of effective internal relationships across multiple business functions.
• Experience contribute in establishing priorities for own accounts.
• Self-starter and results driven with proven ability of driving and enabling customer success with internal and external parties.
• Project/program management experience
• Experience providing feedback and other viewpoints based on expertise in order to influence decision making.
• Motivated and excited to immerse in a customer’s business strategy and operations.
• Ability to serve as the internal advocate for Customers with the expertise to communicate Customer expectations and resolve differences.
• Experience with direct tactical activities in support of strategic initiatives.
• Experience with interfacing with business leadership and customer leadership within an organization
• Excellent communication skills, which includes listening intently, clear, direct and thoughtful communications
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Heads up: when you click “apply now” you’ll be directed to the Allstate careers site. You’re still looking at an Arity job, but because we were founded by Allstate, we share the same application system.