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Delivery Manager

| Chicago

Who We Are:

We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 1,000 restaurants, Fooda feeds hungry people at work through our ongoing food programs located within companies and office buildings. Every day, each Fooda location is served by different restaurants that come onsite and serve fresh lunch from their chef’s unique menus. Now with thirty million meals sold, Fooda operates in nineteen major US cities and plans for continued expansion.

Who We Are Looking For:

Due to expanding growth, Fooda is looking for a Delivery Manager to lead our Delivery and Customer Happiness Team. This role will serve as the direct contact for multiple delivery couriers and restaurant partners while being responsible for the implementation of new Delivery Customers for Fooda and growing the business.

This is an excellent opportunity for the right candidate to show their leadership skills and expand Fooda’s Delivery program.

Who You Are:

  • You are detail oriented and know how to prioritize multiple expectations
  • You are confident working with data to analyze how best practices should be developed
  • You’re comfortable with Excel, Outlook, PowerPoint and Word
  • You have a strong work ethic matched with confidence in multitasking
  • You thrive in a fast-paced, start-up environment
  • Comfortable in a changing space where deadlines and timelines shift constantly

What You Will Be Doing:

  • Manage, mentor and lead Fooda’s Delivery and Customer Happiness Team of six direct reports
  • Hold responsibility for all courier management including, but not limited to: on-boarding, payroll, training and recruiting
  • Lead the process to provide successful implementation for all new Fooda Delivery accounts
  • Conduct and lead regularly scheduled check ins and meetings with Clients
  • Lead all Delivery event restaurant scheduling (including management of both internal scheduling team and external 3rd party service)
  • Manage Delivery courier network and a Delivery Recruiter for delivery drivers
  • Anticipate courier needs and handle all communication related to any changes or updates
  • Hold accountability for driver confirmation and daily/weekly route changes
  • Manage daily delivery traffic adhering to specific time frames
  • Lead the process for Delivery reporting (this may include but is not limited to: daily phone calls and e-mails to restaurants, internal communication with delivery team, Excel reporting, and pulling/running reports from Fooda’s internal software systems to analyze necessary data)

What You Should Already Have:

  • 3-4 years’ experience in a professional work setting (preferably in an operations role)
  • Strong ability to see both short and long-term solutions
  • Passion for expanding existing processes to enhance the Delivery Product
  • Bachelor’s Degree Preferred
  • Proven Skills demonstrating a strong work ethic adhering to both Fooda’s internal employee and customers’ needs

What We’ll Hook You Up With:

  • Competitive market salary and stock options, based on experience
  • Comprehensive health, dental and vision plans
  • Flexible spending accounts
  • Paid Maternity and Parental Leave Options
  • 401k matching 
  • Company Issued Laptop
  • Daily subsidized lunch program (ours!) and free food and beverages in the office
  • A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full-time basis. No phone calls or recruiters please.

Read Full Job Description

Location

Our office is a convenient 6 minute walk from Ogilvie and Union train stations and a 3 minute walk from the Washington/Wells Brown line stop.

An Insider's view of Fooda

What’s the vibe like in the office?

In one word, I would say the vibe in our office is 'Hungry'. Hungry because every person in here is driven to grow this company as quickly and effectively as possible, and you can feel that energy when you walk in the door. Hungry also because there is food everywhere all the time.

John

Business Development Manager

What projects are you most excited about?

One of the most exciting features on the horizon is Order Ahead for our popups. Order Ahead is a game changer for professionals on the go, giving them the ability to bypass unpredictable lines. It’s a huge challenge, some companies (including Starbucks) took years perfecting their programs into well-oiled machine. We’re up for the challenge!

Bri

Senior Product Manager

How does the company support your career growth?

Within the engineering department at Fooda, there are two career tracks - technical and management. On the technical track you'll learn how to solve challenging computer science problems. On the management track you'll learn how to lead a team of people. Engineering managers at Fooda do a great job guiding you down whichever path you choose.

Jake

Senior Software Engineer

How do your team's ideas influence the company's direction?

We set annual goals for the company and measure ourselves against them. With this as the guide, we expect our teams to identify and advocate for ideas that get us there. I can point to ideas from teams all over the company - technology, sales, account management - that became an impactful part of our business strategy or technology platform.

Jason

Chief Product Officer

How has your career grown since starting at the company?

When I joined Fooda, my goal was to memorize all of our 100+ partners. Five years later, I’m managing a team of 6 people and we manage the daily operations for 100+ events per day! I’m so grateful that in such a short time I've been able to grow personally and professionally with Fooda. My mantra – the work doesn’t get easier, you just get better!

Paige

Popup Account Manager

What are Fooda Perks + Benefits

Fooda Benefits Overview

A few things Fooda will hook you up with:
- Competitive market salary and stock options based on experience
- Comprehensive health, dental and vision plans
- 401k matching and flexible spending account
- Paid maternity and parental leave benefits
- Flexible spending accounts
- Laptop and peripherals of your choice
- Daily subsidized lunch program (ours!) and free food and beverages in the office
- A fulfilling, challenging adventure of a work experience

Culture
Partners With Nonprofits
Friends Outside of Work
Eat lunch together
Daily Stand Up
Team-Owned Deliverables
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
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