Delivery Manager at Fooda

| Chicago
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Who We Are:

We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 1,000 restaurants, Fooda feeds hungry people at work through our ongoing food programs located within companies and office buildings. Every day, each Fooda location is served by different restaurants that come onsite and serve fresh lunch from their chef’s unique menus. Now with thirty million meals sold, Fooda operates in nineteen major US cities and plans for continued expansion.

Who We Are Looking For:

Due to expanding growth, Fooda is looking for a Delivery Manager to lead our Delivery and Customer Happiness Team. This role will serve as the direct contact for multiple delivery couriers and restaurant partners while being responsible for the implementation of new Delivery Customers for Fooda and growing the business.

This is an excellent opportunity for the right candidate to show their leadership skills and expand Fooda’s Delivery program.

Who You Are:

  • You are detail oriented and know how to prioritize multiple expectations
  • You are confident working with data to analyze how best practices should be developed
  • You’re comfortable with Excel, Outlook, PowerPoint and Word
  • You have a strong work ethic matched with confidence in multitasking
  • You thrive in a fast-paced, start-up environment
  • Comfortable in a changing space where deadlines and timelines shift constantly

What You Will Be Doing:

  • Manage, mentor and lead Fooda’s Delivery and Customer Happiness Team of six direct reports
  • Hold responsibility for all courier management including, but not limited to: on-boarding, payroll, training and recruiting
  • Lead the process to provide successful implementation for all new Fooda Delivery accounts
  • Conduct and lead regularly scheduled check ins and meetings with Clients
  • Lead all Delivery event restaurant scheduling (including management of both internal scheduling team and external 3rd party service)
  • Manage Delivery courier network and a Delivery Recruiter for delivery drivers
  • Anticipate courier needs and handle all communication related to any changes or updates
  • Hold accountability for driver confirmation and daily/weekly route changes
  • Manage daily delivery traffic adhering to specific time frames
  • Lead the process for Delivery reporting (this may include but is not limited to: daily phone calls and e-mails to restaurants, internal communication with delivery team, Excel reporting, and pulling/running reports from Fooda’s internal software systems to analyze necessary data)

What You Should Already Have:

  • 3-4 years’ experience in a professional work setting (preferably in an operations role)
  • Strong ability to see both short and long-term solutions
  • Passion for expanding existing processes to enhance the Delivery Product
  • Bachelor’s Degree Preferred
  • Proven Skills demonstrating a strong work ethic adhering to both Fooda’s internal employee and customers’ needs

What We’ll Hook You Up With:

  • Competitive market salary and stock options, based on experience
  • Comprehensive health, dental and vision plans
  • Flexible spending accounts
  • Paid Maternity and Parental Leave Options
  • 401k matching 
  • Company Issued Laptop
  • Daily subsidized lunch program (ours!) and free food and beverages in the office
  • A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full-time basis. No phone calls or recruiters please.

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Location

Our office is a convenient 6 minute walk from Ogilvie and Union train stations and a 3 minute walk from the Washington/Wells Brown line stop.
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