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Home Chef
Home Chef is a meal solution provider through online meal kit delivery service and in store.
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Desktop Support Specialist

Sorry, this job was removed at 7:16 a.m. (CST) on Thursday, July 5, 2018
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Home Chef is building new ways to navigate the booming meal kit delivery industry. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the action, we’re ready to connect with you. There are no limits to where we can go together.

Open position for a mid level Desktop Support Specialist to monitor our network infrastructure, troubleshoot computers, and deliver excellent IT support to internal staff. You will be part of an IT team that is responsible for designing and developing highly available network architectures. You will work with existing IT team to offer support to 100 users at our corporate offices in Chicago.

Detailed Responsibilities:

  • Provide IT support and troubleshooting to office staff.
  • Assist with setup of new computers, installation of updates, and adding user accounts.
  • Assist with moving computer hardware and basic install of monitors, keyboards, TVs, etc.
  • Assist with basic troubleshooting of technical devices (changing toner, replacing cables, etc.)
  • Help manage IT inventory, hardware, and software licenses.
  • General day to day helpdesk services. Respond to inbound tickets, escalate to engineers as needed, and follow up with users.
  • Document resolutions in ticketing system and communicate back to end user.
  • Create and maintain various reports for the IT dept.
  • Monitor network performance and availability.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

  • Ability to deliver high level of support to others.
  • Strong communication and organization skills.
  • Experience in PC repair, printer support, Android OS support, and general technology troubleshooting. Quick learner that can master new technologies.
  • Working knowledge or better of network protocols, architectures, and general network setup.
  • Experience in both Windows and Mac OS environments.
  • Self-motivated individual with a strong work ethic. Able to work independently with impeccable sense of honesty and integrity.
  • 3+ years experience in IT support, helpdesk, or systems administration.
  • General High School degree or equivalent required.
  • Two or four year degree in technical major (or equivalent technical certifications) recommended.

Perks and Benefits:- Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!- Direct access to senior management – our leadership team works alongside our team members every day- Comprehensive medical, dental, and vision insurance- Generous paid time off (PTO) policy- 401k program - Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses- Free water taxi, discounted gym membership, and daily bike storage for Wrigley building employees- Cold brew coffee on tap at no charge- Employee discounts for Home Chef meal kits- Free lunch every Friday and snacks and beverages on hand every day- Casual dress Home Chef is an equal employment opportunity employer

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Mikiel Curtis candid headshot photo, looking to side
Mikiel Curtis
Diversity, Equity and Inclusion Manager
INCLUSION ALL AROUND
Ensuring employees can work authentically
Mikiel Curtis believes that diverse environments offer greater exposure to different ideas and skills, which encourages everyone to share their unique selves. That’s why he’s so eager to build upon Home Chef’s current diversity efforts. Curtis is especially excited to extend some of the corporate office’s equity initiatives, such as employee resource groups, to teams based at Home Chef’s plants nationwide. “It’s important that associates at our facilities feel a sense of belonging when they go to work every day,” he said.
Mikiel Curtis believes that diverse environments offer greater exposure to different ideas and skills, which encourages everyone to share their unique selves. That’s why he’s so eager to build upon Home Chef’s current diversity efforts. Curtis is especially excited to extend some of the corporate office’s equity initiatives, such as employee resource groups, to teams based at Home Chef’s plants nationwide. “It’s important that associates at our facilities feel a sense of belonging when they go to work every day,” he said.
I love that I get to cultivate an environment that allows people to flourish as their authentic selves.
Stone S.
Senior Director of Business Analytics
Building Culture
Creating a welcoming environment for all
As a leader, Stone knows that one of his responsibilities is to mold the culture of his team. The senior director of business analytics works with Home Chef’s human resource partners to bring in candidates that have diverse backgrounds and a wide range of experience. He also places a high priority on building a welcoming environment where everybody feels comfortable expressing themselves.
As a leader, Stone knows that one of his responsibilities is to mold the culture of his team. The senior director of business analytics works with Home Chef’s human resource partners to bring in candidates that have diverse backgrounds and a wide range of experience. He also places a high priority on building a welcoming environment where everybody feels comfortable expressing themselves.
Some of the most impactful aspects that we as leaders across the organization can have is in how we build out and shape the culture of our teams.
Maya Iyer
Senior Manager, New Product Development
CREATING CONNECTIONS
Hosting events that bring everyone together
Iyer is a senior manager of new product development, but she also plays an active role in Home Chef’s cross-functional group, HC Connect. The group organizes social events that promote a sense of belonging across the company and also collaborates with the many affinity groups at Home Chef. Recently, Iyer attended a Mardi Gras trivia night where she learned about Creole culture and Spanish law.
Iyer is a senior manager of new product development, but she also plays an active role in Home Chef’s cross-functional group, HC Connect. The group organizes social events that promote a sense of belonging across the company and also collaborates with the many affinity groups at Home Chef. Recently, Iyer attended a Mardi Gras trivia night where she learned about Creole culture and Spanish law.
I try to attend as many events as possible. I want to support my peers, but I also walk away with more than I expected, whether it’s a piece of trivia or understanding someone’s perspective in a new light.
Mikiel Curtis candid headshot photo, looking to side
Mikiel Curtis candid headshot photo, looking to side

What are Home Chef Perks + Benefits

Culture
Volunteer in local community
We offer volunteer days at The Greater Chicago Food Depository. Our Employee Resource Groups are actively engaged in volunteer events throughout the year.
Partners with nonprofits
Home Chef has partnerships with The Greater Chicago Food Depository and Feeding America.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Flexible work schedule
You know your schedule best!
Remote work program
Diversity
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
CookOUT (LGBTQ+), Black ERG, Parents Group, Women's Group and Home Chef DEI Council
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Pay transparency
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Fertility benefits
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Home Chef hosts company outings Semi-annually.
Free daily meals
Weekly Fooda credit which equals to one company paid lunch per week .
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Happy hours are hosted at team's discretion.
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
We are currently offering $50 per month to all remote employees to help pay for home office expenses
Meditation space
Mother's room
Onsite gym
Professional Development
Tuition reimbursement
Lunch and learns
Home Chef hosts lunch and learn meetings once per quarter.
Promote from within
Continuing education stipend
Paid industry certifications

Additional Perks + Benefits

We are always looking at new perks and benefits to offer to our employees.

View full list of perks + benefits
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