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Desktop Support Specialist

| Chicago
Home Chef is building new ways to navigate the booming meal kit delivery industry. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the action, we’re ready to connect with you. There are no limits to where we can go together.
Open position for a mid level Desktop Support Specialist to monitor our network infrastructure, troubleshoot computers, and deliver excellent IT support to internal staff. You will be part of an IT team that is responsible for designing and developing highly available network architectures. You will work with existing IT team to offer support to 100 users at our corporate offices in Chicago.

Detailed Responsibilities:

  • Provide IT support and troubleshooting to office staff.
  • Assist with setup of new computers, installation of updates, and adding user accounts.
  • Assist with moving computer hardware and basic install of monitors, keyboards, TVs, etc.
  • Assist with basic troubleshooting of technical devices (changing toner, replacing cables, etc.)
  • Help manage IT inventory, hardware, and software licenses.
  • General day to day helpdesk services. Respond to inbound tickets, escalate to engineers as needed, and follow up with users.
  • Document resolutions in ticketing system and communicate back to end user.
  • Create and maintain various reports for the IT dept.
  • Monitor network performance and availability.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

  • Ability to deliver high level of support to others.
  • Strong communication and organization skills.
  • Experience in PC repair, printer support, Android OS support, and general technology troubleshooting. Quick learner that can master new technologies.
  • Working knowledge or better of network protocols, architectures, and general network setup.
  • Experience in both Windows and Mac OS environments.
  • Self-motivated individual with a strong work ethic. Able to work independently with impeccable sense of honesty and integrity.
  • 3+ years experience in IT support, helpdesk, or systems administration.
  • General High School degree or equivalent required.
  • Two or four year degree in technical major (or equivalent technical certifications) recommended.

Perks and Benefits:- Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!- Direct access to senior management – our leadership team works alongside our team members every day- Comprehensive medical, dental, and vision insurance- Generous paid time off (PTO) policy- 401k program - Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses- Free water taxi, discounted gym membership, and daily bike storage for Wrigley building employees- Cold brew coffee on tap at no charge- Employee discounts for Home Chef meal kits- Free lunch every Friday and snacks and beverages on hand every day- Casual dress Home Chef is an equal employment opportunity employer

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • OptimizelyAnalytics
    • IllustratorDesign
    • SketchDesign

Location

Located in the iconic Wrigley building, our location offers the best of the Loop and River North. Close to transportation, restaurants & shops.

What are Home Chef Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided

Additional Perks + Benefits

Direct access to senior management – our leadership team works alongside our team members every day. Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses. Free water taxi, discounted gym membership, and daily bike storage for Wrigley building employees. Cold brew coffee on tap at no charge (Wrigley office location). Employee discounts for Home Chef meal kits. Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!

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