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| South Suburbs



 The Digital Technical Analyst 3 will support the CIC in all reporting and Salesforce administrative functions.  This role is key in working with both internal and external resources to modify and enhance the utilization of Salesforce for the success of the group.  The position will also have responsibilities with providing reports and analysis from Spredfast for Social Media clients. 


Job Duties/Responsibilities may include, but are not limited to:

This position reports to the Customer Care Services Manager. Responsibilities are within functional lines with individuals assisting in new program development and/or maintenance of existing mobile, WEB, Cloud, server, personal computer, mainframe, and/or distributed computing systems. 

1.,Competent to perform all  assignments without close supervision. 
2.,Configuration or customization of purchased software solutions with high complexity. 
3.,Provides project management, programming, systems, and/or system administration leadership, guidance, and assistance to other team members. 
4.,Works on more complex application/technical problem identification and resolution

5.,Works independently on complex processes and modules that may be used by one or more programs, systems or in support of infrastructure component change management. 
6.,Develops major system modules, programs or infrastructure released based on requirements gathered from system customers. 
7.,Performs integrated testing and customer acceptance testing of system components that requires careful planning and execution to ensure timely, quality results 
8.,Performs integration tasks for in-house developed systems and/or purchased hardware and software solutions. 
9.,Assists customers with documentation, training and usability efforts.


Basic Qualifications:

- Bachelors Degree in Marketing, Social Media, or Technical degree

- 1+ years in Salesforce Reporting

- 1+ years in Microsoft Excel with reporting tools and pivot tables


Top Candidates Will Also Have:

-Spreadfast reporting

-CRM experience 

-Call Center Operations experience

-Outbound call center experience

-Vendor Outsourcer

-Social Media experience

Read Full Job Description

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Amazon Web ServicesFrameworks
    • AWS ElasticSearchFrameworks
    • AWS Code PipelineFrameworks
    • DockerFrameworks
    • ApigeeFrameworks
    • FlinkFrameworks
    • AkkaFrameworks
    • Amazon ECSFrameworks
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • DynamoDBDatabases
    • RDSDatabases
    • SalesforceCRM


In the heart of Chicago's lively West Loop area, we have easy access to public transport, great bars and restaurants, and an awesome office roof deck.

What are Cat Digital Perks + Benefits

Partners with Nonprofits
Team owned deliverables
Team based strategic planning
Open office floor plan
Documented equal pay policy
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks
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