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DIGITAL TECHNICAL ANALYST 3

Sorry, this job was removed at 12:57 p.m. (CST) on Thursday, June 13, 2019

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JOB DESCRIPTION

Description

The Digital Technical Analyst 3 will support the CIC in all reporting and Salesforce administrative functions. This role is key in working with both internal and external resources to modify and enhance the utilization of Salesforce for the success of the group. The position will also have responsibilities with providing reports and analysis from Spredfast for Social Media clients.

Job Duties/Responsibilities may include, but are not limited to:

This position reports to the Customer Care Services Manager. Responsibilities are within functional lines with individuals assisting in new program development and/or maintenance of existing mobile, WEB, Cloud, server, personal computer, mainframe, and/or distributed computing systems.

1.,Competent to perform all assignments without close supervision.
2.,Configuration or customization of purchased software solutions with high complexity.
3.,Provides project management, programming, systems, and/or system administration leadership, guidance, and assistance to other team members.
4.,Works on more complex application/technical problem identification and resolution

5.,Works independently on complex processes and modules that may be used by one or more programs, systems or in support of infrastructure component change management.
6.,Develops major system modules, programs or infrastructure released based on requirements gathered from system customers.
7.,Performs integrated testing and customer acceptance testing of system components that requires careful planning and execution to ensure timely, quality results
8.,Performs integration tasks for in-house developed systems and/or purchased hardware and software solutions.
9.,Assists customers with documentation, training and usability efforts.

Qualifications

Basic Qualifications:

- Bachelors Degree in Marketing, Social Media, or Technical degree

- 1+ years in Salesforce Reporting

- 1+ years in Microsoft Excel with reporting tools and pivot tables

Top Candidates Will Also Have:

-Spreadfast reporting

-CRM experience

-Call Center Operations experience

-Outbound call center experience

-Vendor Outsourcer

-Social Media experience

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Kyle Cline

Analytics Manager

PEOPLE-FIRST EXPERIENCE

Work in a setting that prioritizes people

Leading a team isn’t Cline’s only duty. “My most important leadership role is being a father,” he said, commending the parental leave policy that let him be with his newborn son. The human element extends to entities like the Caterpillar Foundation, which among other initiatives, provides support to disaster-impacted areas. “I’m proud to work for a company that prioritizes communities and their people,” Cline said.

Caterpillar makes me feel like they want me to stay and grow.

Shilpi Banerjee

Senior Software Engineering Manager

GROW EACH DAY

Advance in a development-minded environment

A 16-year company veteran, Banerjee hasn’t just logged serious time with the company — but mileage, too. From navigating M&As in Japan and tackling new product introduction in China and Singapore, to spearheading digital efforts in India, the technologist has grown immensely since starting as an IT analyst. “At Caterpillar, there are myriad opportunities to explore your potential and grow your career globally,” Banerjee said.

Leaders appreciate initiative, enthusiasm, flexibility and the drive to get things done.

Jenny Thompson

Digital Product Manager

Real World Impact

Digital Solutions That Power the Bottom Line

Digital Product Manager Jenny Thompson sees connectivity as a cornerstone of great service. “Our digital services empower customers to improve their efficiency, productivity, profitability and sustainability — directly powering their bottom line,” Thompson said. To transform its customers’ operations, Caterpillar develops digital solutions that combine its many strengths: asset and service data, engineering and robust analytics. “These tools give customers insights about their operations and recommendations for their fleets that are more tailored than ever before,” Thompson said.

Caterpillar was an early adopter of connectivity and the value that data can bring. We want our customers to be successful, and these technologies are important enablers for that success.