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Northern Trust
Dynamic careers. Brighter futures. Greater possibilities.
Chicago, IL

Director of Enterprise Resiliency Strategy at Northern Trust (Chicago, IL)

| Chicago
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At Northern Trust, we've earned the reputation of a reliable partner that our clients can count on to operate daily in an effective manner, no matter the circumstances. As such, resiliency is at the core of our value proposition and key to long-term value creation not just for our clients, but also for our employees, shareholders and community.

In early 2022 we established our Enterprise Resiliency Office (ERO) with the goal of adopting a more strategic and systematic approach to defining, measuring and strengthening resiliency across enterprise. Our vision is to be a true 'all weather company' that has a distinctive ability to prevent internal stress, recover from external stress and thrive in any altered circumstances. We define 'resiliency' across 5 pillars: operational resiliency, technological resiliency, organizational resiliency, financial resiliency and business model resiliency.

As the Enterprise Resiliency Strategy Director, you will be part of the ERO leadership, working closely with the Chief Resiliency Strategy Officer and the Executive Management Team to deliver at-scale change in our cross-enterprise capabilities. In your role, you will help shape the broader vision, approach and strategy across the 5 pillars of enterprise resiliency, starting with the organizational resiliency, which goes to the heart of what makes Northern Trust distinctive - our partners (our term for employees, which carries deep meaning). Our partners earned us a reputation for going above and beyond for our clients and we have been making great strides in transforming and innovating our clients' experiences. We want to do the same for our partners.

In your role, you will define the vision and strategy, lead the delivery and steward end-to-end partner experiences and capabilities across enterprise. You will convene and mobilize partners from across the organization, including in HR, Business Units, Technology and other corporate functions, to achieve strategic vision and objectives for partner experience.

Last but not the least, given that we are a new team that lives Northern Trust's values of cherishing and nourishing our diverse and inclusive culture, we welcome you to help us further define and grow our community.

We expect you to bring to the table your problem solving skills, ability to work with and lead multiple stakeholders to a common vision and outcomes, as well as your passion for change.

Tasks & Responsibilities

  • Own the end state vision ('North Star') and strategy for partner experience, including all the research that informs it (e.g., needs-based segmentation of partners; partner journeys and signature moments); ensure all the relevant projects across the company 'point North'
  • Define and proactively manage over time the prioritized portfolio of 'missions' to achieve the 'North Star' partner experience, with a clear line of sight to impact ('missions' are an articulation of the scope, objectives, Objectives and Key Results and definition of 'done' for each partner experience change effort)
  • Own the delivery of the 'missions' end-to-end (e.g., decide on the suitable strategy and approach to achieve each 'mission'; mobilize the cross-functional delivery teams to execute the 'missions'; shape the design and build of the solutions; assure impact)
  • Proactively manage dependencies, 'reusable assets' (components of the solution that have been already built elsewhere), roadblocks and learning points (i.e., milestones defined to resolve any uncertainty that the team might be dealing with)
  • Assume responsibility for the program's people and vendors, including leading and contribution to the performance evaluation of the working teams and Program Managers
  • Develop and control deadlines, budgets and activities
  • Apply change, risk and resource management
  • Assess and report on program performance at various levels and support presentations on program results in various forums and committees (e.g., Management Group, Operational Risk Committee, Global Enterprise Risk Committee, Business Risk Committee of the Board)
  • Work with relevant stakeholders across the company to develop a unified view of how we measure partner experience; establish, manage and coordinate as appropriate ongoing research and measurement activities to ensure they translate in actionable outcomes, change, investments and impact
  • Define and lead the execution of the communications strategy for partner experience, including establishment of a dynamic feedback loop, idea crowd-sourcing from partners etc.
  • Help shape the broader vision, approach and strategy in regards to NT's organizational resiliency beyond partner experience

Qualifications :

  • Strong problem solving skills (e.g., ability to structure ambiguous problems and mobilize diverse teams to solve them; ability to lead the team to define the root cause of issues)
  • Strong analytical skills (e.g., financial analysis, budgeting, strategic planning)
  • Deep understanding of project management and portfolio management techniques and methods (i.e., what good looks like), change management principles and how to build high-performing teams
  • Experience in leading diverse, cross-functional teams to come up with the best solution, including coaching and building capabilities for high-quality execution
  • Ability to move people to act (e.g., convening, structuring, owning the agenda and facilitating meetings and workshops to lead groups to agreement and commitment to execute)
  • Ability to establish trust-based relationships with senior stakeholders across enterprise, lead them towards common objectives and managing upwards and downwards (e.g., experience with acting as a constructive conduit between business and non-business teams)
  • Ability to communicate effectively verbally and in writing with all audiences, including senior leaders, in a structured manner, including on high-sensitivity topics (e.g., organizational structure, funding)
  • At-scale project management experience across a portfolio of initiatives (e.g., defining objectives and success metrics, developing execution plans, identifying and managing dependencies, anticipating and resolving roadblocks, ensuring that the project teams stay on track, proactively managing dependencies and making purposeful trade-offs)
  • Ability to develop hypotheses and make quick decisions in a fail-fast supportive environment that fosters and encourages a continuous improvement mindset and execution

Nice to have:

  • Experience in the financial services industry
  • Management consulting experience
  • Strategic planning experience
  • BSc/BA diploma in management or finance; Master's degree is a big plus
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Where we are

50 S. La Salle, Chicago, IL 60603

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • MiroDesign
    • PhotoshopDesign
    • ZeplinDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • HootsuiteCMS
    • DocuSignCRM
    • SalesforceCRM
    • MarketoLead Gen

What are Northern Trust Perks + Benefits

Northern Trust Benefits Overview

Every full-time partner at Northern Trust has access to a wide variety of health, financial, and professional development benefits. We offer flexible work options, paid family leave and multiple paid volunteer days per year as part of our ongoing efforts to help partners balance a fulfilling career with a rich life outside of work.
From continuous learning opportunities to a popular mentorship program, we’re helping our partners identify—and pursue—their most ambitious career goals.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Some Meals Provided
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

At Northern Trust, we believe strong partnerships are the key to our success. Stronger partnerships don’t just feel better, they work better. They lead to more innovative ideas and better business outcomes. They foster collaboration, inclusion, and result in growth that serves everyone. We won’t ask you to pick between a dynamic career, a culture of care, or a work-life balance that works for you. Instead, we’ll work closely together to ensure you can achieve everything you want, without sacrificing the things that matter.

An Insider's view of Northern Trust

How does your team reward individual success?

I joined Northern Trust as a novice python developer fresh out of college. Over the next few years, I gained exposure to blockchain, machine learning & frontend UI. This organization invested in me, giving me room to be creative & innovative in solving problems. Now, I am confident in my skillset and ready to bring my experiences to the table.


Full Stack Engineer

What does your typical day look like?

A typical day is very collaborative, working with smartest engineers to find solutions to business needs. We’re high-velocity teams equipped with cutting edge tools and technologies, which allows us to deliver efficiently. Our open culture allows us to easily reach out to senior leaders who are always available to remove impediments.


Sr. Manager, Full Stack Developer

What does career growth look like on your team?

There are dozens of opportunities at Northern Trust across different business units and technology teams where you can gain exposure to different technology stacks, internal/external clients and leadership. Internal mobility is encouraged. You can move around and try new things and other groups value your experience.


Journey Owner

What unique initiatives do you have that encourage innovation?

Innovation is encouraged & practiced as part of our Digital Metamorphosis operating model with Clients & Partners.  It is not a unique initiative reserved for a few, but rather expected by & from all.  We are building upon our foundation of over 130 years of strength while adding to our award winning portfolio of market leading capabilities.

Lucino & Vijay

Chief Digital & Information Officers, Wealth Management

What projects are you most excited about?

I am excited to work on and explore emerging technologies in AI, Machine Learning, Predictive Analytics, Domain Driven Design, Cloud, SaaS, Data Science, NLP, and Machine Learning Modeling.


Full Stack Developer

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