Description

About Fusion

Fusion Risk Management is recognized as the most innovative and fastest growing provider of business continuity, IT disaster recovery and crisis management solutions for the enterprise.

The Fusion Framework® Continuity Risk Management System™ is built by industry experts and delivered on Force.com, the world's leading cloud-based application platform. 

Offering a new and better approach to Business Continuity Management, Fusion is transforming the industry and has been named a leader in Gartner's Magic Quadrant for Business Continuity Management software.  

Our customers include mid-size and large enterprise organizations up through the Fortune 50 and across industry verticals including financial services, manufacturing, energy and utilities, retail, pharmaceuticals, government and higher education.

Fusion provides world-class Advisory Consulting Services to assist and guide our customers in building and evolving their business continuity programs.  At Fusion Risk Management, we are uniquely focused on the success of our customers and the success of their BCM programs.

Fusion is adding talented individuals to our team who are inspired by the challenge of solving business problems through the thoughtful and creative use of technology. Fusion offers a challenging work environment with limitless opportunity for personal and professional growth for individuals with a passion for solving business problems using the latest cloud-based technologies. Sound interesting? Then read on!

The Role

The Director if IT Infrastructure is responsible for managing the technical infrastructure at Fusion offices and remote locations to ensure that it is operating effectively and efficiently to support Fusion’s day to day business operations. Fusion’s IT infrastructure encompasses a combination of on-premise and cloud technologies.  The on-premise technologies include LAN, WLAN, WAN interface, VOIP and laptops (Windows and MAC).  Fusion’s cloud technologies include Office365, Box, Zoom, salesforce.com and Financialforce.com        

The Director of IT Infrastructure will be interactive with business leaders, managers and employees on a daily basis and will be responsible for the performance and availability of Fusion’s on-premise technologies as well as WAN access to Fusion’s cloud technologies. Responsibilities of this position include:

• Management and Development of IT staff resources people management and mentorship• Monitoring the day to day performance and availability of Fusion IT Infrastructure• Timely and effective response to incidents which impact the availability and performance of Fusion’s IT Infrastructure• Support of Fusion’s end users’ technology: laptops, network access, voice communications • Administration and Management of Technology Assets• Manage the technology aspects of Fusion employee’s onboarding and offboard process; encompassing laptop imaging,  application access provisioning, access permissions and de-provisioning• Manage the budget for Fusion IT Infrastructure• Manage the vendors for Fusion IT Infrastructure• Maintain an awareness of new and emerging technologies which warrant consideration for Fusion’s use and make  recommendations for changes as warranted – including the business case cross functional collaboration on technology  requirements• Participate in the development and evolution of Fusion’s SOC 2 control matrix and manage the relevant aspects of IT operations to ensure SOC 2 compliance• Support the Fusion Information Security Management Program by managing the relevant IT components to ensure compliance

Requirements

• College degree or experience in lieu of degree

• 5 years of experience in similar roles

• Oriented towards precision execution with meticulous attention to detail

• Excellent written and oral skills

• Excellent problem-solving capabilities

• Ability to thrive in a fast-paced, dynamic work environment

• Strong project manager, capable of juggling multiple projects, meeting deadlines and proactively communicating status updates