GENERAL SUMMARY & SCOPE

This role is field based in the Western U.S. The Director, Loss Prevention - Store Operations is responsible for leading and inspiring a team of Regional Loss Prevention Managers and Area Loss Prevention Managers and coordinating Loss Prevention efforts for the largest beauty retailer in the United States.

This includes fostering positive relationships with Store Operations and working with Business Partners to drive Loss Prevention programs and improvements to store performance, including store inventory, shrink losses, safety, and operational excellence.  Monitors Company and industry business metrics and acts on behalf of the Company to prevent, minimize, and/or recover losses when they occur.    Supports and monitors ORC investigations, burglary prevention efforts, physical security and technology enterprise wide. Assists the Vice President, Loss Prevention in the development of World Class Loss Prevention programs. Reviews the quality of work performed by the Loss Prevention Field Team to ensure that department standards and procedures are followed.  Store-centric commitment to guests and associates focusing on service and sales.

In all we do, we strive to uphold the company’s values in which we win together, give wow experiences, improve always, do what’s right and, love what we do and own what we do.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)

• Hire, manage and develop Direct Reports and associates for future growth; focus on individual development and succession planning to build bench strength and increase internal promotions
• Provide training, development and advice to Direct Reports and associates in all aspects of their role including training, investigations, interviews, audits, case management, exception reporting, project management, budgets, systems etc…
• Partners with Regional LP Managers and Store Operations Leaders to investigate internal and external incidents and develop action plans for the implementation of preventative measures that will reduce the frequency of the events
• Reviews the quality of internal and external investigations and interviews performed by the Field Loss Prevention Team to ensure that company standards and procedures are followed and case data is accurate; provides feedback and coaching to LPMs as needed
• Develop, recommend, and manage expense and capital budgets for Loss Prevention Department – Field Operations
• Identify, recommend, and implement new processes, hardware, and software improvements related to security systems and technology
• Develop and support Loss Prevention training for store associates in the areas of safety and shrink
• Responsible for Store Shrink Focus Program in partnership with Store Operations Leadership
• Develop and periodically update Loss Prevention Store audits
• Business Partner to 2 Senior Vice Presidents, Store Operations
• Principal in Enterprise Shrink Committee
• Partners with Vice President and Directors, Loss Prevention in the development of World Class Loss Prevention programs
• Provides leadership, direction and communication to senior leaders during enterprise events and emergencies

Requirements

JOB REQUIREMENTS

• Bachelor’s degree preferred
• Wicklander-Zulawski Interviewing Certificate
• CFI (Certified Forensic Interviewer) preferred
• Minimum ten (10) years’ experience in Loss Prevention Supervisory role preferably within a retail environment; multi-store experience and corporate exposure preferred
• Strong business relationship skills and leadership competencies
• Exceptional written, verbal, electronic communication and presentation skills
• High level of confidentiality and superior organization skills with attention to detail
• Solid analytical skills; able to identify trends to help drive sales, business plans and  support operational initiatives that directly correlate with safety, shrink and inventory losses
• Must be comfortable working in an independent manner, able to multi-task, be flexible with and embrace and lead through change and prioritize the needs of the business
• Ability to provide guidance and make appropriate decisions in complex and stressful situations
• Good working knowledge of current technology and its application to the role (MS Office, EAS, Burglar Alarms, Networks, BI, CCTV, Kronos, case management software, exception based reporting etc.)
• Ability to learn new software programs with minimal training

WORKING CONDITIONS

• Flexible schedule that meets the needs of the business (schedule may include evenings, weekends and holidays)
• In-town and out-of-town travel; overnight travel up to 70%
• Responds to Company emergencies and high degree of  accessibility
• Field and Office Environments