Director of Operations Planning & Analysis

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divvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging.

Our company is professional but fun, dedicated yet quirky. We are fast-paced, highly-motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if we’re being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family. We offer a work-hard, play-hard environment with competitive pay and a comprehensive benefit plan.

Vision/Mission

Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence.


We’re now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your life’s best work.SM

divvyDOSE is a fast growing company that requires ongoing analytical work to manage this growth while maintaining exemplary customer service. The Director of Operations Planning & Analysis reports directly to the COO but also collaborates across key functional areas, providing analytic vision, leadership and recommendations based on the results of the analyses. In addition to supporting the day to day activities which will involve establishing organization metrics and develop improvement plans, this individual will assist in planning for operational growth in both size and scope of services offered. This role will have multiple reports including those individuals involved in building out business intelligence offering.

Skills and Qualifications:

  • Experience leading a large (data) operations team in a fast-paced, data-driven, healthcare start-up; experience working with a subscription-based business model is ideal.
  • Data analysis, strategy and excellent written and verbal communication skills, exceptional presentation skills, ability to multi-task and problem solve, payment market insights and industry intelligence and ability to drive business transformation
  • Strategic, yet pragmatic – you're able to convey a vision and ensure changes are ambitious but achievable
  • Mine large volumes of data and draw insightful conclusions from information that ultimately supports organizational strategy and decision-making; identify trends in the business and unearth the “why” behind them using data.
  • Experience owning and driving significant improvement in operational KPIs. Demonstrates strong analytical ability and the ability to leverage data from third party operations tools to solve business problems.
  • A proven ability to lead a team that can support comprehensive analytical needs of an operating team.
  • Create a bench of analytical leaders that are contributing at a high level and growing, to allow the organization to scale capacity and capabilities when necessary.
  • A leader who manages with persistence and is driven by big challenges and has the ability to drive strategies to scale operations quickly/as needed.
  • Strong attention to detail, ability to multitask, highly-organized.
  • Considerable experience in business intelligence programs.
  • A proven ability to be a self-starter capable of driving business results without significant supervision and prioritize across multiple projects / deadlines
  • The ability to navigate ambiguous situations, see through complex issues, and assimilate and structure content into concise, high-impact presentations.
  • Excellent communication (written and oral) and interpersonal skills, with the ability to lead, rally, and facilitate group work and discussions toward completion of goals, including rolling up your sleeves to do what's necessary to advance a project or help the team out.
  • The ideal candidate enjoys solving complex problems, works effectively with cross-functional teams, and thrives in a fast paced setting.

Requirements

  • 5+ years working with Operations Leaders and analysts to provide a track record of transformational growth within an organization.
  • Data analysis, strategy and excellent written and verbal communication skills, exceptional presentation skills, ability to multi-task and problem solve, provide market insights and industry intelligence and ability to drive business transformation
  • Strong strategy/ consultancy background.
  • Experience working with senior stakeholders and driving business operations/ governance
  • Experience in project managing cross functional teams
  • M&A and/or partnership development experience would be desirable

Education and Certifications:

  • Bachelor’s degree required
  • Advanced degree in a related field ideal, but not required.
  • Experience with BI tools such as Looker

Additional Requirements

  • Must be legally eligible to work in the United States.

Benefits

In addition to competitive salary and a unique opportunity to thrive at a growing company, divvyDOSE offers various formal benefits as well.


INSURANCE, PAID TIME OFF, & RETIREMENT

Full-time employees receive Sick days, Vacation days, and Holiday Bonuses as well as employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, Vision, and Life insurance. In addition, we're proud to offer Voluntary Life & AD&D, Short Term Disability, and Long Term Disability coverage. A 401k plan with employer contribution is available, too.

SOCIAL EVENTS

In our company description, you can tell the divvyTEAM likes to have fun. Regular potlucks, company events, pizza days, wellness challenges, and divvyNEWS You Can Use updates maintain our work-hard play-hard culture.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Employment with divvyDOSE is AT WILL, and can be terminated at any time, for any reason, by either party.

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Location

Our engineering office is in River North in the famous Mies van der Rohe building with breathtaking views of Lake Michigan and the Chicago River.

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