Director, Operations at divvyDOSE

| Chicago
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divvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging.

Our company is professional but fun, dedicated yet quirky. We are fast-paced, highly-motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if we’re being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family. We offer a work-hard, play-hard environment with competitive pay and a comprehensive benefit plan.

Vision/Mission

Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence.


We’re now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your life’s best work.SM

We are seeking multiple experienced professionals to lead data operations for a fast-growing, national pharmacy committed to improving customer medication outcomes through the utilization of adherence packaging and world-class data management. The areas of focus are in New Customer Management and Current Customer Management.

Responsibilities would include oversight of the people, processes and outcomes within data operations. The responsibilities of this team is to coordinate the refill management of prescriptions for all current customers; ensuring that refills have been secured, insurance changes are received and updated, all before the next box is sent to the customer. The Director will also be responsible for managing the satisfaction of the rapidly growing customer base.

Skills and Qualifications:

  • Experience leading a large (data) operations team in a fast-paced, data-driven, healthcare start-up; experience working with a subscription-based business model is ideal.
  • A proven ability to identify operational challenges and/or opportunities by analyzing available data and develop and execute plans to fix problems and take advantage of new business opportunities.
  • A leader who manages with persistence and is driven by big challenges and has the ability to drive strategies to scale operations quickly/as needed.
  • Strong attention to detail, ability to multitask, highly-organized.
  • Skilled in change management strategies.
  • Comfortable in a role with a high level of ambiguity.
  • Proven superior communication skills, both with teams and upper management.
  • Strong technical skills – with a strong emphasis on Excel.

Requirements

Education and Certifications:

  • Bachelor’s degree required; a degree in engineering or a business-related field is a plus.
  • Advanced degree in related field ideal, but not required.

Additional Requirements

  • Must be legally eligible to work in the United States.

Benefits

In addition to competitive salary and a unique opportunity to thrive at a growing company, divvyDOSE offers various formal benefits as well.


INSURANCE, PAID TIME OFF, & RETIREMENT

Full-time employees receive Sick days, Vacation days, and Holiday Bonuses as well as employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, Vision, and Life insurance. In addition, we're proud to offer Voluntary Life & AD&D, Short Term Disability, and Long Term Disability coverage. A 401k plan with employer contribution is available, too.

SOCIAL EVENTS

In our company description, you can tell the divvyTEAM likes to have fun. Regular potlucks, company events, pizza days, wellness challenges, and divvyNEWS You Can Use updates maintain our work-hard play-hard culture.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Employment with divvyDOSE is AT WILL, and can be terminated at any time, for any reason, by either party.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

Our engineering office is in River North in the famous Mies van der Rohe building with breathtaking views of Lake Michigan and the Chicago River.

An Insider's view of divvyDOSE

What's something quirky about your company?

There is an actual garage that was our first office when we started. It was underneath a massage parlor.

Megan

Software Engineer I

What's the biggest problem your team is solving?

There are over 75 million people in the United States on 5 or more medications and keeping track and taking all of those medications at the right time is a very hard problem. divvyDOSE simplifies all of this for our customer and we know it is how everyone will want to get their medications in the future.

Anjali

Vice President of Engineering

What makes someone successful on your team?

Being collaborative and and working to find the best solutions for our customers is paramount at divvyDOSE. We try to put ourselves in our customers shoes and make solutions that are best for them.

Tony

Engineering Manager

How do your team's ideas influence the company's direction?

The team is responsible for creating a cloud-based pharmacy operating system that runs the entire company and customer process from onboarding to fulfillment. Everyone on the engineering team plays a part in creating a better product, a better operating system and better healthcare for our customers.

Sean

Chief Technology Officer

How do you collaborate with other teams in the company?

divvyDOSE has tripled in size since I joined. The opportunities to grow in responsibilities and leadership are everywhere. Additionally, divvyDOSE encourages internal promotions and supporting career growth for everyone on the team.

Soibi

Vice President, New Customer Operations

What are divvyDOSE Perks + Benefits

divvyDOSE Benefits Overview

We are a very collaborative, close knit group that is inclusive, fun and hard working. Our number one priority after producing a great product is keeping that spirit alive. We have a firm, non-negotiable no jerk policy. We have a generous time off and work from home policy and strive to create an environment where you can do your best work.

In addition to competitive salary and a unique opportunity to thrive at a growing company, divvyDOSE offers various formal benefits as well.

INSURANCE, PAID TIME OFF, & RETIREMENT

Full-time employees receive Sick days, Vacation days, and Holiday Bonuses as well as employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, Vision, and Life insurance. In addition, we're proud to offer Voluntary Life & AD&D, Short Term Disability, and Long Term Disability coverage. A 401k plan with employer contribution is available, too.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity Employee Resource Groups
We are so excited for employee resource groups to be rolled out in 2021!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

From a start-up in 2015 to being acquired in 2020 by United HealthGroup, we are excited to continue to review and enhance our benefits year over year!

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