At VillageMD, we are committed to helping patients achieve greater health by delivering the most effective, accessible and efficient healthcare in the world through partnership with primary care providers. Integral to the successful launch of our practice management operations, we are looking for a Director with progressive operations and supply chain experience to join our growing team.

In this role, you’ll be accountable for designing and executing a supply chain strategy while also supporting practice operation integrations. You will support the Vice President, Practice Management & Support Services in building and delivering the required supply chain infrastructure, including the necessary tools and technology, to successfully launch Village Medical clinics and serve as a stand-alone offering to our independent provider partners.

Examples of Director, Practice & Supply Chain Operations accountabilities:

• Developing processes and workflows to execute on a supply chain strategy within our employed clinics, while also extending capabilities to independent provider partners
• Designing an efficient reporting structure with a set of KPIs to appropriately manage high-cost supply chain areas like Vaccines and Medical Supplies
• Inventorying, analyzing and negotiating vendor contracts at the market and national level that bring value to VillageMD and Village Medical through growth
• Engaging newly acquired practices to support process improvement and integration with Village Medical workflows
• Collaborating with leadership across VillageMD and Village Medical teams to solidify the practice management infrastructure for the successful launch of Village Medical clinics
• Identifying ancillary practice management services beyond core capabilities and developing a strategy to support the growth of these service offerings across markets

What will make you successful here?

• You have high emotional intelligence, the ability to forge meaningful relationships, and can successfully navigate diverse stakeholder groups
• Previous hands-on experience with value-based care initiatives and/or positively influencing quality outcomes is a requirement to launch and lead successful service line offerings in a new healthcare paradigm
• You have a strong sense of personal accountability for delivering individual and team results
• Experience performing under pressure with a keen sense of urgency, attention to detail, and a commitment to doing what you say you will do
• You have a passion for being hands-on in problem-solving and execution
• You demonstrate humility through your actions, relationships and communications with others
• You are solutions-oriented and can navigate within ambiguity comfortably

What you bring to VillageMD:

• Bachelor’s degree required
• Master’s Degree preferred
• At least 7 years of relevant, progressive operations experience; ideally a background that has used data to drive operational decision making
• Deep knowledge and understanding of healthcare financial and operational data and reporting as well as healthcare technology
• Demonstrated success partnering with physicians and their care teams in a patient and provider-centric manner to effect change and improve processes and outcomes
• Proven program development experience including past experiences building cohesive process and supporting structure in a geographically dispersed, complex business structure
• Desire to be hands-on with a track record of “rolling up your sleeves” to drive desired outcomes
• Demonstrated organizational skills and the ability to effectively manage and pivot between competing priorities
• Proven experience operating successfully within ambiguity; a results-oriented professional who can make sense of chaos to continually deliver desired results
• A flexible mindset and personality; someone who can demonstrate the ability to think outside the box and formulate creative solutions
• Excellent interpersonal communication, a high attention to detail, and critical problem-solving skills to garner credibility and develop strong relationships
• Ability to gain credibility and establish the required relationships to influence and generate results
• Ability and willingness to travel up to 50% to VMD markets to support launch efforts

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.