Director of Relationship Management at LogicGate

| Chicago
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Director of Relationship Management

LogicGate is a venture-backed, Chicago-based technology company that needs YOU to help us as we continue to disrupt the wide world of GRC (governance, risk and compliance). At LogicGate, you’ll join a group of bright, welcoming people ready to learn, grow, and do the right thing for our customers.  

We are seeking a Director of Relationship Management to build and lead our high performing relationship management team. The Director will play a key role in creating relationships with customers, generating revenue, and achieving individual, team and organizational quotas. You'll be a valuable contributor to our customer strategy while providing leadership to help Relationship Managers achieve objectives.
 

What you’d achieve:

  • Lead a team to accomplish LogicGate’s business objectives while learning, growing, advancing their careers, and acting consistently with LogicGate’s Core Values.
  • Drive a quota of renewal and expansion revenue for LogicGate’s entire customer base
  • Partner directly with the Customer Success & Services and Sales teams to deliver an optimal customer experience
  • Build and maintain strong relationships with customers and become a trusted advisor throughout the entire customer lifecycle
  • Focus on identifying, growing, and developing existing customers by creating long term goals and strategic roadmaps to generate new business
  • Be an advocate for our customers. Actively listen to understand their goals and share these potential opportunities with our product team.
  • Hold frequent success reviews with customers to ensure they continue to increase value derived from LogicGate’s software 
  • Forecast and track client success metrics in partnership with Customer Success
  • Deliver world-class customer service in every customer interaction

The value you’d bring: 

  • 3+ years sales leadership experience
  • 2+ years experience in GRC, risk management, compliance, or adjacent industry
  • 3+ years as a quota-carrying rep
  • Experience with selling and renewing current customers
  • Passion for SaaS applications
  • Experience in a dynamic, fast-paced startup environment where change is a constant
  • Someone who is curious and has the desire to understand our customer’s problems and then effectively communicate how LogicGate can add value
  • Excellent presentation and product demo skills
  • Great people skills; ability to quickly understand your audience and tailor the right message to them
  • Builds lasting relationships. Someone who is in it for the long term and understands the value in building trust with customers
  • Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are important
  • Proficiency in using Salesforce.com and sales automation software
  • Ability to be transparent and set clear expectations
  • Willingness to be creative, test solutions, measure results, and iterate on a process for continual improvement
  • Ability to gather and use data to make business decisions

What we have to offer:

  • Work Environment
    • Regular cadence of communication organization wide like monthly All Hands meetings.
    • Highly collaborative, cross functional environment leveraging all the right tools no matter your location.
    • Commitment to the growth of our employees through various frameworks including an Emerging Leaders Program.
    • Social activities (yes, even remotely!) where we can come together and celebrate all that we’ve accomplished like an amazing anniversary party or talent show!
  • Time Off; 33 business days in first year of employment
    • 16 Days PTO
    • 9 Company Holidays (Memorial Day, Juneteenth, Thanksgiving, etc.) PLUS two floating holidays annually
    • 6 Health Days (Mental & Physical)
    • Equitable Parental Leave Policy 
  • Healthcare
    • Blue Cross Blue Shield for Medical, Dental and Vision 
    • LogicGate covers 80% of employee premiums
  • 401(k) Match Program
  • Flex Rewards 
  • Partial ownership of company through stock options

Here are just a few things we’ve been up to recently:

  1. We’ve secured $40M in total funding to help us continue our mission
  2. We earned our placement as the #1 GRC Solution on the G2 Grid —an honor we’ve received many times over!
  3. We were included on Built In Chicago’s list of Best Small Companies to Work For in 2020, Crain's Chicago Business 2020 Best Places to Work and Chicago Tribune Top Workplaces 2020 !
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • AngularJSFrameworks
    • Spring BootFrameworks
    • AngularFrameworks
    • Neo4jDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • WordpressCMS
    • IntercomCRM
    • SalesforceCRM

Location

We're located in River North with tons of trendy restaurants and bars. We're steps away from the brown line and a quick walk to red and blue line.

An Insider's view of LogicGate

What’s the vibe like in the office?

The culture at LogicGate is always about “The team, the team, the team”. Everyone comes into work ready to make a positive impact on their work and the people they interact with. There is a big “open door” policy at LogicGate, which allows for employees from different teams to walk up to anyone, ask questions, and think collaboratively together.

Tyler

Software Engineer

What does your typical day look like?

As the Head of Strategic Alliances, everyday is unique! I am responsible for developing and building our channel partner ecosystem. I manage the relationships with our strategic partners who may be consulting firms, integration partners or associations. I love what I do and it’s a journey filled with innovation and iteration!

Megan

Head of Strategic Alliances

How do your team's ideas influence the company's direction?

We are constantly seeking to test, learn, and iterate upon ideas to find the best solutions to the challenges we face as a company. We listen intently as a leadership team to each individual in the company - and we appreciate that if we all are aligned on our vision, the best ideas will bubble up to the top.

Jon

Chief Product Officer

How does the company support your career growth?

Working at a high growth startup presents a lot of opportunities for all employees because there is so much to do. Personally, the cross-functional experience I am getting at LogicGate is helping me grow and expand my skillsets in areas that I have always been interested in.

Dominick

Sales Engineer

What are LogicGate Perks + Benefits

Culture
Volunteer in local community
LogicGate participates in an annual, company-wide service day. This year, we partnered with Junior Achievement and had students from a local high school visit us for workshops and networking session.
Partners with Nonprofits
LogicGate partners with nonprofits such as Junior Achievement and Beyond Sports.
Friends outside of work
Eat lunch together
Intracompany committees
LogicGate has several internal teams, including an Employee Engagement Team to plan fun, social events afterwork. We also have a service team that regularly shares local volunteering opportunities.
Open door policy
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
BCBS-IL
Vision Benefits
BCBS-IL
Health Insurance Benefits
BCBS-IL
Life Insurance
BCBS-IL
Wellness Programs
Team workouts
Our Employee Engagement team planned an internal fitness class taught by our very own teammates, who are fitness trainers in their free time! Teammates also regularly workout together after work.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
We are excited to launch our new 401(K) Matching Program in January 2020.
Company Equity
Performance Bonus
Commission and Bonus plans are included in our competitive compensation package.
Child Care & Parental Leave Benefits
Generous Parental Leave
In additional to our full-pay leave for both primary and secondary parents, we offer "flex weeks" to be used the first year of the child's life to help parents transition back to working full-time.
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
We call these Mental and Physical Heath days because we know both are important to our employees' well-being.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
We offer snacks, coffee, and sparkling water. On Fridays, we enjoy wine and beer from the keg!
Some Meals Provided
We provide breakfast at the end of each quarter. Employees get free lunch on Wednesday! We also give a stipend to our remote employees, so they can enjoy their free lunch too!
Happy Hours
We have happy hours in our office each Friday!
Pet Friendly
Recreational Clubs
Fitness Subsidies
We provide a monthly allowance to employees that can be used for fitness and health, education, family and lifestyle, or charity.
Professional Development Benefits
Job Training & Conferences
We give each employee an annual budget for professional development opportunities such as
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer each employee an annual budget for continuing education.
Time allotted for learning
We hold "Open Gyms" on Friday afternoons to educate employees about our product and place in the market.

Additional Perks + Benefits

Our mission is to invest in the wellness and growth of LogicGate employees by offering an inclusive program that covers the diverse needs of each family and household. To do this, we created a Flex Rewards Program, giving each employee a month budget to be used for any Fitness and Health, Education, or Family and Lifestyle needs.

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