Director of Retail Partners at SPINS LLC

| Chicago
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Who we are.

For 20 years, our mission has been to increase the presence and accessibility of natural and organic products to encourage healthier and more vibrant living. By leveraging SPINS’ industry-leading proprietary data and analytics, our technology enables deeper, more engaged relationships between Retailers, Brands and Consumers through our platform, web, and mobile products. At the core of our work lies a passion to create a culture of sustainable health & wellness.

What you will do. 

You’ll be responsible for leading account development with retailers at the core of our mission for health and wellness.  The Director will be responsible for nurturing our partnerships with these key clients as well as building a highly effective team. The Director will build senior level client relationships and cultivate mutually beneficial partnerships centered around retailer-centric strategies leveraging SPINS solutions.  This individual will actively seek opportunities enhancing the collaboration between retailers and SPINS to benefit all.   As a recognized subject matter expert, the Director will work alongside the SPINS internal teams matching opportunities with our clients’ teams and be responsible for maintaining alignment and driving value. The Director will interface regularly with Senior Leaders.

Key activities include driving creation of strategic account work plans and day-to-day management of client and team activity including:

Health and Wellness

  • Be an expert on the Health and Wellness retail industry and maintain in-depth knowledge of the client’s offerings and the offering of key competitors
  • Responsible for providing holistic solutions that leverage data and analytics to assess trends and performance of the Natural Industry to guide client decisions
  • Work collaboratively within the retail team and other teams within the organization to bring a common understanding of strategies/trends and metrics used for measuring Health and Wellness success within the client

Merchandising Teams

  • Understand critical retail processes and identify opportunities to infuse data and analytics to improve decision making
  • Cultivate relationships with key contacts within retail partner organizations to drive advocacy at senior levels
  • Engage with Merchandising teams as trusted partners and thought leaders to develop competitive strategies founded in industry knowledge and in-depth analysis
  •  Prioritize opportunities with onsite by focusing on the value they deliver to both the retailer and SPINS
  • Develop and deliver efficient reporting and analytics using proprietary data including business intelligence solutions; with a focus on the natural/wellness components
  • Facilitate Executive-level meetings to align on and deliver against strategic priorities

 Key Executives

  • Anticipate shifts in market trends and competitive threats to position SPINS as their ‘go to’ thought leaders
  • Present insight solutions that bring the ‘best of SPINS’ to tackle client issues, leveraging proprietary tools, capabilities, and consulting to deliver measurable value.
  • Visibly demonstrate partnership value across multiple areas of the business through ongoing touchpoints and tracking. This role will work closely with the Solutions, Marketing, CGS, Product Intelligence, New Ventures, and Sales teams building scalable solutions to support retail initiatives.


  • Synthesize feedback to anticipate needs for retailer partners on longer time horizons and coordinate product development and commercialization plans with SPINS internal teams, particularly the SPINS solution team.
  • Facilitate learning and development within the team to develop standards for account management, collaborate to create and disseminate best practices for client deliverables.
  • Manage retailer and partner agreements and renewals including successful execution of roadmaps/account plans.
  • Effective communication with retail leadership team providing consistent updates to highlight wins and raise key challenges
  • Build a highly effective and highly motivated team inspiring the achievement of SPINS mission and goals alongside building SPINS’ future leaders

What You Bring

This high visibility component of our business builds and influences the development of customer solutions for one of the fastest growing industries in today’s market.  The ideal candidate possesses a combination of relationship management and leadership skills rooted in a passion to understand and reach customers through business intelligence, data and analytics.  The role requires the ability to work closely with all areas of the organization including executives, technology, analytics and insights, marketing and merchandising departments.

  • BS/BA Degree in Business, Marketing or Information Technology (or related degree)
  • 8+ years of experience with a Retailer, Distributor, Broker or Manufacturer (retailer preferred)
  • 5+ years of experience in account/relationship management and/or partner development
  • 5+ years of experience story-telling using data, insight and visualization
  • Business and commercial acumen
  • Data analysis
  • Advanced Excel/Visualization skills required
  • Strong competence in technical skills, including Microsoft Office products

Leadership Skills:

  • Experience in leading highly effective teams
  • Build strong relationships with colleagues and Clients
  • Guide and empower team to deliver against consistently high standards
  • Instill a culture of constant development, exchanging feedback and improving ways of working
  • Role model the behaviors you seek from your team

When we began working from home in 2020, we were committed to keeping the healthy and active SPINS culture for our employees. Keeping the culture is high priority to us as we have continued to hire and onboard new employees even while we worked remotely. We listen to employee feedback as we plan when and how we will return to the office in the future. While we can’t have some of our favorite in-office perks (plenty of snacks, onsite gym, and bike storage), we’ve continued to find ways to stay true to SPINS:

  • Virtual yoga, HIIT, and Kinstretch classes each week
  • Each employee is allotted 8 hours to use to volunteer with an organization of their choice.
  • Stay connected with other SPINS employees for a weekly PELOTON ride together
  • Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
  • Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
  • Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
  • Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • HiveDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • Adobe CampaignLead Gen


We are just steps from the Merchandise Mart, located in the bustling River North neighborhood of Chicago.

An Insider's view of SPINS LLC

What’s the vibe like in the office?

The beauty of our mission lies in the fact that we're impacting all consumers to live healthier and more vibrant lives, and this transcends to our own team members within the office. With our mission in mind, we cultivate an office environment and culture where we support team members to live their best lives.


Chief People Officer

How do you collaborate with other teams in the company?

Knowing motives, responsibilities and objectives is key in building functional cross collaboration. If you take ownership of this and do your own research (look up their org chart, LinkedIn profiles, read through work produced) in conjunction with asking questions this goes a long way to mutual understanding.


VP, Customer Success

How has your career grown since starting at the company?

Over the years, I've worked for both corporate and not for profit organizations and SPINS feels the most nurturing and organic. Individuals and teams are empowered to define a path to success. If you are curious and passionate, you can forge multi-disciplinary partnerships & make a difference beyond the boundaries of your specific department/role.


Senior Product Owner

How do you empower your team to be more creative?

We have a unique culture where our decision making is not encumbered by heavy processes like those at multi-billion dollar companies and at the same time, in the last few years, our leadership team has added structure that adds rigor to our operations and product development.


SVP, Product & Designs

What are SPINS LLC Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Salt and Light Coalition is a grassroots movement mobilizing individuals and organizations to empower survivors of trafficking to live meaningful and purposeful lives. - https://saltandlightcoalition.
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Paid Maternity & Paternity Leave: SPINS provides six weeks of paid maternity leave (or more broadly speaking, primary caregiver leave), and six weeks of paid paternity leave (or secondary caregiver leave).

Flexible Schedule: Our teams offer flexible options to serve business goals and accommodate personal needs.

Full access to SPINS’ comprehensive wellness program "Vibrancy 360" which includes: chef led cooking demonstrations, yoga, natural/organic fare in kitchens, office gym with personal training sessions, running club, volunteer opportunities, massages, meditation, in-office happy hours

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