Director of Supply Chain Operations

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The Role:

Crafty is seeking a Director of Supply Chain Operations who will be tasked with inspiring and driving continuous improvement across our operation through supply chain optimization, unit economic analysis, and systems process improvement. Your attention will initially be centered on the Chicago market while our expansion team evaluates new markets, but as we grow and expand, you will be relied on to instill best practices in future markets.

As the leader of our Operations function, you will be expected to further implement and cement a lean operations mindset into every practice, process, and person within your purview. You will continually evaluate overall performance and opportunities while contributing to major strategic decisions by gathering, analyzing, and interpreting data and metrics with the management team.

Your reach will span the entire company, with specific oversight of the following business functions and individuals:

  1. Warehouse operations

    1. Warehouse Manager

    2. Warehouse Specialists

  2. Delivery operations

    1. Delivery Operations Coordinator

    2. Delivery Specialists

  3. Purchasing and procurement

    1. Internal Operations Coordinator

    2. Purchasing Specialist

  4. Technician and Crafty Care

    1. Service Technician

    2. Crafty Care Coordinator

Who we are:

Crafty’s mission is to help companies craft better workplaces. We work with offices to elevate happiness by providing snacks, beverages, alcohol, and unforgettable events!

When we first launched on December 1, 2015, our business was a craft beer marketplace that delivered delicious, small-batch local craft beers to offices throughout the city. We have since evolved into a full-service food, beverage, and event management platform for offices in Chicago. Some of our biggest name customers are Motorola Solutions, Yelp, Uber, Sprout Social, Trunk Club, WeWork, Enova, Expedia, and Coyote Logistics!  From hot coffee to cold brew coffee, from kegs of craft beer to bottles of Bud Light, from LaCroix to Coke Zero, from coffee cups to plastic silverware, and from fully stocked office kitchens to poppin’ events and tastings, we offer a truly comprehensive product portfolio.

Who we are looking for:

You are:

  • Inquisitive in nature. Not knowing the answer provides opportunity to find great solutions.

  • A proven and motivated leader capable of leading a team through an expanding multi-market client or consumer facing company.

  • In relentless pursuit of better practices and one who maintains a deeply held frustration with inefficiency.

  • Of high integrity and sound judgment.

  • Calm and collected in the line of fire. On a day where everything that could go wrong has gone wrong, you find a way to stay positive.

  • A strategic thinker who formulates and tests curious hypotheses based on information and data available.

  • An effective communicator able to succinctly deliver instruction and feedback through constructive criticism and praise.

Your experience (preferences, not requirements):

  • Degree(s) in operations management, math, economics, engineering or related fields

  • 5+ years of relevant experience at a management consulting, strategy, or start-up growth company

  • Significant experience managing a team

  • Lean / Six Sigma Green Belt Training

  • Versed in managing external supplier relationships

*If you’re someone with no experience in this role but plenty of experience getting up to speed at a steep learning curve, that experience counts.

Your proficiencies:

  • Microsoft Excel

  • Microsoft PowerPoint

  • Tableau

What we offer:

Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart hooligans who work incredibly hard and know how to get things done. Building the structure to support our team as it continues to grow will have a tremendous impact in enabling our growth today and shaping the company that we become.

Our employees are joining our team, and we are proud to offer a compensation package that includes an option to join our Crafty healthcare plan to cover health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, it goes without saying, but snacks, beverages, and fun Crafty events are a part of that!

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • AbstractDesign
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • MiroDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • ApolloLead Gen

Location

Crafty’s HQ is located in the Central Loop in the heart of downtown Chicago. In the middle of Chicago’s tech hub and surrounded by historical architecture, with a gorgeous view of the Chicago River, we are steps away from some of the city’s best restaurants, shops, and our world-famous riverwalk.

An Insider's view of Crafty

How does your team reward individual success?

At Crafty, if you have something nice to say about a teammate, you say it often and you say it loudly. You can nominate people for company value awards, but there's already an established culture of giving meaningful praise whenever it strikes us. It doesn't matter if you don't feed off of it, it's happening whether you're in the room or not.

Jane

Sr. Brand Content Specialist

How do you collaborate with other teams in the company?

The technology we build is an integral part of the day to day operations for other teams. We work with them to create new tools and features that will help them serve our clients and make our operations run as smoothly as possible. This makes our collaboration with other teams unique in that they become our users or stakeholders!

Kelleyq

Product Manager

How has your career grown since starting at the company?

Working at Crafty allows me to flex my food and beverage skills AND expand my expertise. I’ve learned all about account management, procurement, and delivery operations. Being part of a startup that values transparency gives me a strong grasp on how each piece of a company complements the other and provides endless opportunities for growth.

James

Catering Support Specialist

How do you make yourself accessible to the rest of the team?

To continue to grow and scale at Crafty, it’s important that we make a conscious effort to put our people first. I have told each and every one of my team members that I lead with a Servant Leadership mindset - giving them the guidance and resources to do their jobs, while valuing them as people and trusting them to innovate and make decisions.

Sarah

Sr. Director of Marketing

What makes someone successful on your team?

Being on the Crafty team means being truly valued, seen, and respected - no matter what role you play. As a veteran barista in the Chicago service industry, I can tell you - that's kind of everything. At Crafty, EVERY person is an essential part of the whole.

Kat

Field Coordinator

What are Crafty Perks + Benefits

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Documented equal pay policy
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Relocation assistance
Professional Development Benefits
Promote from within
Online course subscriptions available
Paid industry certifications

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