Join a fast-paced, innovative, data-driven start up named 2021 Best Tech Start ups In Chicago, that is changing the Supply Chain industry through real time tracking and end-to-end visibility.

FourKites’ Global Implementation team is looking for a motivated and customer-centric individual to join our team as a Dynamic Yard Implementation Manager. In this role, you will be responsible for independently performing a number of implementation tasks, as well as partnering with our team of Implementation Specialists, and Contractors, to deliver large, global deployments of our Dynamic Yard product. It is a great opportunity to further develop your direct and indirect management skills, as your customer consultative abilities, technical acumen, and project management prowess.

As a Dynamic Yard Implementation Manager with FourKites, you will have ownership of implementation projects, including client management, design, testing, training, and software launches. Additionally, you will partner with our team of Implementation Specialists and Contract Partners to deliver site surveys and launches, drive strategic customer conversations, and participate in cross-functional collaboration to set up clients for success from Sales to Customer Success. The role will be hands-on and requires strong communication, intense problem-solving, technical abilities, and the flexibility to wear many hats while remaining agile.

What you'll be doing:

• Successful deployment of multisite Dynamic Yard projects
• Successful deployment of our Dynamic Yard product at customer’s sites creating raving fans from Corporate leaders to end-users in the facilities.
• Lead project tasks such as the project kick-off, site survey, customer UAT, training, and go live.
• Lead weekly status calls with customers, discussing project status, best practices, and progress to implementation complete.
• Identify and report on project risks and status to internal and external stakeholders, including Customer Executives and FourKites C-suite.
• Plan internal contractor and resource capacity to meet project timelines.
• Support the customer in the design & configuration of the FourKites platform to meet enterprise customer needs and requirements.
• Deliver standardized training and change management to ensure the successful adoption of the FourKites program.
• Communicate with customers throughout the implementation process.
• Develop supporting documentation for the implementation process and user training.
• Document business and functional requirements, maintain standardized project documentation, and own maintenance of internal and external project reporting.
• Partner with internal teams to deliver internal initiatives and departmental projects.
• Be a strategic voice for Dynamic Yard customer needs with our Operations, Sales, Product, and Engineering teams.

Qualifications:

• Bachelor’s Degree or equivalent
• Proven ability to work in agile environments with evolving responsibilities
• 4+ years of experience in client-facing roles
• Experience in the logistics industry or with Transportation Management Systems (Oracle Transportation Management, Blue Yonder, BluJay, MercuryGate, etc.)
• Excellent ability to prioritize workload and elevate risks
• Strong analytical and problem-solving skills
• Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
• 2+ years Consulting or Software Implementation Experience
• 2+ years SaaS experience
• 2+ years experience leading teams, directly or indirectly.

Preferred Qualifications:

• Masters Degree in Supply Chain, Logistics or Business Administration (MBA)
• 2+ years of experience directly managing teams
• Warehouse and distribution experience
• Hands-on experience with IoT and RFID devices

About the team:

Our Implementation team is driven, collaborative, and solution-oriented. They come from a variety of backgrounds, whether it's technology consulting at a Big 4 firm or managing projects at a SaaS startup, we run the gamut! They travel about 50% of the time, meeting with customers at critical points in the Implementation life cycle, without being a dedicated road warrior. The team is made up of animal lovers, coders, sports fans, world travelers, and all-around awesome humans!

Named one of Forbes’ Next Billion-Dollar Startups, FourKites is on a mission to transform the world’s supply chains with the most powerful technology on the planet. With a customer base that includes 18 of the top-20 food and beverage companies and nine of the top-10 CPG companies, the company combines the largest network of real-time logistics data with machine learning to help its customers lower costs, improve on-time performance and strengthen end-customer relationships. We are a customer-obsessed organization, wholeheartedly committed to helping our customers succeed and drive long-term value. 

The empathy we exhibit with our customers applies internally, as well. At FourKites, a positive work culture is a priority, and team members benefit from structured employee development plans, mentorship and training programs, quarterly review and promotions processes, affinity group memberships and competitive benefits packages. Click here to learn more about our team and our corporate values.

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