Emergency Call Handling Director at Motorola Solutions

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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Job Description

The Regional Director of Deployment is responsible for the execution of all aspects of Emergency Call Handling projects for the assigned Region. Through management of Project Managers, Field Engineering, and the Training team, the RDD is accountable for the implementation of all Emergency Call Handling system contracts. Success is measured in terms of gross margin performance, revenue target planning accuracy, customer satisfaction and continued revenue growth.

The Emergency Call Handling Director will be responsible for all Call Handling activities within the region. Primary outcomes for the position are realizing of regional project and revenue goals, effectively organizing the team’s work / resource management, and people development.

Manage the deployment teams, including accountability for hiring, mentoring, Performance Management and reward planning activities. Oversees all day to day operations including revenue forecasting, cost management/containment, customer satisfaction, project implementation as well as collaboration with the Sales team to ensure future projects contracts are properly vetted and costed to ensure smooth execution. Systems Integration/Project Implementation responsibilities include ensuring the quality, profitability, and timeliness of design, installation, and commissioning of Customer projects, through coordination of all department resources and external resources (Partners and 3rd party subcontractors).

Specific Knowledge/Skills:

Bachelors degree desired. Advanced degree a plus.

 10+ plus years in Project management or program experience.

PMP/PMI certification a plus.

Must have previous experience managing a team of professionals.

Leads highly complex programs. Leads and directs the work activities of program team across organizational boundaries. Ensures that programs progress according to schedule and budget.

Exercise judgment in selection methods and techniques for obtaining solutions.

Ability to work collaboratively with other regional resource managers.

Responsible for direct communication to relevant senior stakeholders. Leads complex communications and negotiations with internal or external clients.

Responsible for driving process improvement for all facets of project implementation. Conducts project reviews through the life of the project.

May also drive process improvements across department and business group.

Represents the ECH deployment organization as the principal customer contact and often performs project leadership role.


Basic Requirements

10+ plus years in Project management or program experience.

Must have previous experience managing a team of professionals.


Travel Requirements
10-25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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