Endpoint Administrator

| Chicago

Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we’re there. And through it all, we deliver confidence with the right solutions in moments that matter. 

Description

Individuals with the Endpoint Administrator role implement the processes and technologies to support, organize, modify, and otherwise maintain DFIN's computer systems as they relate to end user devices. They, install, maintain, upgrade, and continuously improve DFIN's endpoint environment. They ensure the standard delivery and maintenance of applications, configurations, and security policies (patches, anti-virus, and encryption) at the endpoint.

 

This individual will be part of a team responsible for our global footprint of corporate endpoints and associated infrastructure. Endpoint Administrators are responsible for the design and implementation of our Virtual Desktop (VDI), Windows OS, and Mac OS infrastructure. The Endpoint Administrator demonstrates knowledge of endpoint design, build, and patching (including security compliance).

 

Endpoint Administrators need good communication skills and must be able to work collaboratively with clients and other technical colleagues. Individuals work across functional areas of DFIN and use a strong customer service mindset to ensure that projects, service requests, and incidents are resolved in a professional manner. They share their expertise and provide individual training and support. Endpoint Administrators work with other technical staff and vendors to provide IT services to DFIN and our customers.

Responsibilities
  • Responsible for the effective & efficient provisioning of endpoint hardware and software. Including VDI, Windows 10 and Mac OS in an enterprise environment
  • Ability to serve as an escalation point for incident, problem, and change management
  • Create environment and process for simple break/fix endpoint replacement to minimize disruption to end users when computing issues arise.
  • Accurately record requests, incidents and resolutions into the help ticketing system
  • Install, configure and troubleshoot hardware, including desktops, laptops, and peripheral equipment.
  • Install, configure and troubleshoot software packages, including operating systems, desktop software, and custom applications.
  • Contact hardware and/or software vendor support for problem resolution
  • Lead Security/Compliance/Privacy/Risk Reviews, and assist remediation as necessary
  • Implement migrations and upgrades aligned with endpoint architecture roadmap
  • Participates in short- and long-term project efforts with stakeholders and IT groups.
  • Create and maintain detailed documentation
  • Maintain, and adhere to DFIN technical standards, policies, and procedures
Qualifications

The ideal candidate has 5+ years of experience with mid to large-sized companies (500+ associates) and has demonstrated:

  •  Bachelors degree or equivalent in engineering, computer science, information systems or similar.
  •  5 years experience in Microsoft Windows 7, Windows 10, Windows Server
  •  5 years experience designing, building, and deploying workstation operating system builds, specifically including Microsoft Windows 10
  •  5 years experience with Windows OS and software configuration and troubleshooting skills, including Microsoft Active Directory and Group Policy
  •  3 years experience deploying, supporting, and troubleshooting desktop virtualization technologies
  •  5 years of working knowledge of registry settings, logging, and reporting
  •  5 years experience of hardware and peripherals with experience supporting Windows 7 and Windows 10 in a networked environment
  •  5 years experience and skill administering enterprise desktop management tools, endpoint security tools
  • 3 years experience with scripting (PowerShell, Python, etc.)
  • Proficiency in Microsoft Office Suite


Preferred skills:

  • Passionate about customer service, user experience, and being an example for the greater team.
  • Familiarity with the financial services industry is desirable but not required.
  • Experience with Tanium management platform
  • Symantec Endpoint Protection Microsoft Deployment Tool
  • Mac OS and JAMF
  • Experience with ESXi or HyperV
  • Ability to successfully balance multiple simultaneous demands & self-adjust to meet shifting priorities.
  • Excellent oral and written communication skills.

It is the policy of Donnelley Financial Solutions to select, place and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran's status, actual or perceived sexual orientation, genetic information or any other protected status. 

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to [email protected]

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • SAP HANADatabases
    • TeradataDatabases

Location

Located in the heart of downtown Chicago’s financial district, we are steps from all Metra stations, good eats and entertainment.

An Insider's view of DFIN

What’s the vibe like in the office?

I am working among an extremely smart group of people, of which I have created great friendships with. During lunch break we play board games and have interesting technical and financial discussions. It’s exciting to wake up and go to work knowing that I’ll be collaborating with some of the best colleagues I’ve had in my career.

Mahsa

Software Engineer

What projects are you most excited about?

In transforming and improving FinTech products, excitement comes from the challenge of knowing that the problems are complex, yet the solutions must be easy to use. When we start a new project, I can't wait to sink my teeth into understanding the problem space, talking to users, designing the solution, and seeing it through to release.

Dan

Principal Product Designer

What makes someone successful on your team?

A successful member of our team at DFIN is comfortable to work with or learn any part of the tech stack. They effectively communicate during meetings to help plan out our next projects as a team, and they ask other members of the team for support if they happen to get stuck while coding.

Christopher

Associate Software Engineer

What are DFIN Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
(Discuss our CTO?)
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 4 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
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