Enterprise Systems Engineer

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ABOUT US
Founded in 2014 and having grown to 110 global team members, Supernova offers the industry’s first and only cloud-based, fully customizable, end-to-end software solution to automate securities-based lending (SBL) from origination through the life of the loan. By combining thought leadership in suitability and risk management with industry-leading education and the latest technology, Supernova enables advisors to deliver holistic, goals-based advice and to help their clients achieve financial wellness. We partner with the industry’s largest banks, most prominent insurance companies and leading online brokerages to democratize access to securities-based lending and better the entire financial ecosystem.

JOB DESCRIPTION
As a member of our operations engineering team, you will deploy, monitor, and troubleshoot our technology platform to the financial services firms we serve. Our business is about innovation. Our business is about leading the debate. A passion for our business helps enable our team members to be leaders in innovation and debate. 

RESPONSIBILITIES:

  •  Provide support to troubleshoot and resolve technical issues reported by customers and other team members through phone, chat, email, and ticket channels 
  • Become a Subject Matter Expert (SME) in all aspects of the Supernova Platform 
  • Provide fault isolation and root cause analysis for technical issues 
  • Troubleshoot and analyze system issues, delving into hardware, networks, application, and storage/DB layers as needed 
  • Provide configurations, troubleshooting and best practices to customers 
  • Represent the voice of the customer to Engineering and Product Management leadership teams 
  • Take ownership of sensitive and/or highly critical issues that need expedited resolution 
  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base 
  • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. 
  • Provide on-call support 24x7 on an as-needed basis 

QUALIFICATIONS:

  • BA/BS Degree in an IT related field 
  • 1+ years of technical software support or help desk experience (preferred) 
  • Excellent written and verbal communication skills 
  • Ability to work independently and within a highly collaborative team environment 
  • Commitment to continuous education and drive to stay up to date with the latest technologies 

OUR CORE VALUES
At Supernova, we...
- Form, execute, and communicate new ideas that add value to our employees and customers
- Strive through obstacles and failures
- Follow-through on promises or commitments to others, accept responsibility, and answer for actions & decisions
- Listen to, understand, and support our employees and customers
- Act with speed, positive attitude, and flexibility
- Exceed expectations and surpass ourselves every day; we embrace a sense of pride and never stop growing

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • VueFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • HubSpotEmail

Location

Located in the Ogilivie Train Station, we are surrounded by transportation, great food spots, such as the French Market, and plenty of shops!

An Insider's view of Supernova Technology

What’s the vibe like in the office?

Our vibe is really fun and energetic! It is an open spaced loft in River North. Nobody has an office and even the CEO and CTO sit in rows of desks with all of the other employees. People are always working together. We have a fridge and pantry stocked with snacks, a pool table and casual dress.

Jaramee

Controller

What's the biggest problem your team is solving?

Supernova enables wealth management firms to offer securities-based loans, an attractive liquidity solution, to their clients. Historically, setting up SBLs was very cumbersome. Our solution not only supports competitive borrowing rates, but is also easy to use and includes robust collateral management and risk monitoring capabilities.

Kristin

Sr. Vice President of Business Development

What makes someone successful on your team?

One quality that comes to mind is a positive attitude. When one brings a positive energy into their workspace their teammates draw from it and everyone is more productive as a whole. Successful people are open to advice — different perspectives shed light on problems and provide insight that one may not discover on their own.

Peter

Security/Dev Ops Engineer

How do you make yourself accessible to the rest of the team?

When we started Supernova, we wanted to create a culture of open communication and collaboration to share ideas and best practices. No one has an office. I sit with the rest of the team and purposely keep my calendar as clear as possible so I can participate and be involved in organic discussions that are often my favorite part of the day.

Jeff

Head of Operations

What projects are you most excited about?

I'm excited about being able to calculate the probability of call in our collateral management system; which combines advanced statistical analysis and financial knowledge to predict the performance of all the holdings in the collateral accounts. We want to provide the most accurate and configurable financial data to our clients.

De

Quantitative Risk Analyst Intern

What are Supernova Technology Perks + Benefits

Supernova Technology Benefits Overview

Exceptional benefits package Equity-linked compensation. A vacation policy designed to achieve work-life balance. Frequent team lunches to help keep us all connected. Office pool table complete with regular tournaments. Matching 401(k) program.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Supernova has a Party-Planning Committee that plans all kinds of fun events for our team.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Supernova hosts several company outings each year
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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