Field Service Manager at Motorola Solutions
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewManages the technical services team that is responsible for pre and post-sales interaction with our LPR customers.
Manages the post sale technical services team that is responsible for On-site System Start Up and Commissioning of Automated License Plate Recognition (ALPR) cameras in both a mobile and fixed environment across the eastern US.
Manages a team of Sales Engineers that support pre-sales consulting, product demonstrations, RFP and proposal technical question support, and pre-sales product/solution architecture. This position will include bringing best practices to the pre-sales process, all while working closely with the sales team to improve performance and boost sales.
Full responsibility for managing and scheduling the team of technical staff, and providing each with feedback and counsel when needed to improve their efficiency and effectiveness.
Direct involvement in service delivery, where appropriate, to supplement and strengthen the team of engineers.
Develop and maintain customer relationships, while providing excellent customer service and building trust.
Provide an escalation point for pre-sales and post-sales technical issues that arise in the territory.
Interview, hire, and oversee training of new employees
Conduct performance reviews
Manage installation and support of Vigilant applications at the customer site
Develops and implements the most efficient and cost-effective solutions
Evaluates system specifications for business requirements
Works closely with management to prioritize business goals and information needs
TCP/IP Networking Experience
Hardware, Software and Network troubleshooting
5+ years project management, program management, customer support, account management or engineering.
3+ years of leadership experience
Experience in working on RFPsand preparing quotes
Excellent knowledge of management methods and techniques
Strong client-facing and communication and negotiation skills
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Bachelors Degree or equivalent years of experience
5+ years experience in project management, program management, customer support, account management, engineering, or similar field
Referral Payment PlanYes
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.