About Beyond Finance
Beyond Finance is committed to reducing the stress of customers facing the burden of debt. Our leadership team has extensive experience and expertise in the financial services and debt management marketplace. We are currently in the process of reimagining our technology platform and operational processes to emerge as a technology company providing debt management solutions to our customers. If we get it right, we’ll help free folks from debt and that’s a great reason to come to work everyday.
Hiring During the Pandemic
Beyond Finance is committed to employee health and safety. We’ve built and implemented a plan to conduct remote interviewing and onboarding. Although we’d like to get back to the office one day, we’re committed to doing so in a safe, responsible manner to ensure minimum risk for our employees and their families.
About the Role
We are seeking a Five9 Administrator to support Beyond Finance’s ambitious growth. You will provide strategic, innovative, and cost-effective solutions to increase efficiency, reliability, and integration of our services and operations. You will work daily in a semi-autonomous environment where fast prototyping emerging technologies to solve industry-related problems is the rule.
What You'll Do
Five9 Admin will
- Manage multiple inbound queues and outbound campaigns
- Drive pacing for outbound to maximize agent productivity and maintain <= 3% abandon rate
- Campaign management for sales rep break/lunch schedules
- Configuration and management of agents to achieve skill based routing. Match lead to agent based on lead score and agent skill set
- Real time troubleshooting of Five9 application and telephony functionality
- Trend analysis to guide business in dialer optimization. Call back rates, answer rates, RPC achievement
- Legal and regulatory compliance
- Five9 Computer Telephony Integration (CTI) web services API
- Configuration Web Services API
- Reporting Web Services API
- Statistical Web Services API
- Experience with Five9 connectors to provide real time data access during a call
- Experience with Pre-Packaged CRM Integrations such as
- Velocify/Leads 360
- More than two years of experience in a Five9 Administrator Role
- Knowledge of out of the box reports for Queues, Agents, Interactions, Campaigns, IVR Scripting, List Reports, Contacts, Do Not Call, Worksheets and custom report creation
Why join us?
We are looking for great people to join our fast-paced, growing, and innovative business and make a positive impact.
- Flexible PTO
- 401k with company match
- Health, dental, vision, and commuter benefits
More importantly, our team spirit and culture are what really sets us apart as a company. We’re a world-class Financial Technology company that loves what we do…and we have fun doing it!
*Beyond Finance is an equal opportunity Employer*