Five9 Administrator

| Remote
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About Beyond Finance

Beyond Finance is committed to reducing the stress of customers facing the burden of debt. Our leadership team has extensive experience and expertise in the financial services and debt management marketplace. We are currently in the process of reimagining our technology platform and operational processes to emerge as a technology company providing debt management solutions to our customers. If we get it right, we’ll help free folks from debt and that’s a great reason to come to work everyday.

Hiring During the Pandemic

Beyond Finance is committed to employee health and safety. We’ve built and implemented a plan to conduct remote interviewing and onboarding. Although we’d like to get back to the office one day, we’re committed to doing so in a safe, responsible manner to ensure minimum risk for our employees and their families.

About the Role 

We are seeking a Five9 Administrator to support Beyond Finance’s ambitious growth. You will provide strategic, innovative, and cost-effective solutions to increase efficiency, reliability, and integration of our services and operations. You will work daily in a semi-autonomous environment where fast prototyping emerging technologies to solve industry-related problems is the rule.

What You'll Do 

Five9 Admin will

  • Manage multiple inbound queues and outbound campaigns
  • Drive pacing for outbound to maximize agent productivity and maintain <= 3% abandon rate
  • Campaign management for sales rep break/lunch schedules
  • Configuration and management of agents to achieve skill based routing.  Match lead to agent based on lead score and agent skill set
  • Real time troubleshooting of Five9 application and telephony functionality
  • Trend analysis to guide business in dialer optimization.  Call back rates, answer rates, RPC achievement
  • Legal and regulatory compliance

Required Experience 

  • Five9 Computer Telephony Integration (CTI) web services API
  • Configuration Web Services API
  • Reporting Web Services API
  • Statistical Web Services API
  • Experience with Five9 connectors to provide real time data access during a call
  • Experience with Pre-Packaged CRM Integrations such as 
    • Salesforce
    • Velocify/Leads 360
    • Netsuite
  • More than two years of experience in a Five9 Administrator Role 
  • Knowledge of out of the box reports for Queues, Agents, Interactions, Campaigns, IVR Scripting, List Reports, Contacts, Do Not Call, Worksheets and custom report creation

 Why join us?

We are looking for great people to join our fast-paced, growing, and innovative business and make a positive impact.

We offer:

  • Flexible PTO
  • 401k with company match
  • Health, dental, vision, and commuter benefits

More importantly, our team spirit and culture are what really sets us apart as a company. We’re a world-class Financial Technology company that loves what we do…and we have fun doing it!

 *Beyond Finance is an equal opportunity Employer*

Under the California Consumer Privacy Act (“CCPA”), Beyond Finance is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement. 

 


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • LookerDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • Heap AnalyticsAnalytics
    • TableauAnalytics
    • Google OptimizeAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative CloudDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • Monday.comManagement
    • WordpressCMS
    • SalesforceCRM
    • VelocifyCRM
    • MaropostEmail
    • Google AdsLead Gen
    • Bing AdsLead Gen
    • Facebook AdsLead Gen
    • DisplayLead Gen

Location

Our Chicago office is located in the amenity-packed CME Center, which is a short walk away from multiple public transit options and restaurants.

An Insider's view of Beyond Finance

What's something quirky about your company?

Friday is donut day! Beyond Finance's Chicago team is still pretty new and lean, which means we stay busy building and optimizing tools and processes. When Friday rolls around, donut day is not only a great treat, but an excuse to linger in the kitchen with coffee and catch up with all the awesome people you work with.

Abby

Marketing Analytics Manager

What does your typical day look like?

I love working at Beyond Finance as I get to have flexibility in my schedule. I work with some of the most talented people in Chicago, which drives me to produce high quality of work and results. It's great to work with a team that listens to an idea and gives constructive feedback on it.

Shyam

Lead SDET

How does the company support your career growth?

Beyond Finance encourages and supports my growth and skills by always encouraging me to take on new, and progressively more challenging, projects. In my time here, I have found that the leadership team is not only genuinely interested in my career goals, but that they actively seek to support them.

Andrea

Software Engineer

How do you empower your team to be more creative?

Everyone has total ownership over their work and ultimately has to decide the best way to accomplish their objectives. I encourage my team to use all the resources they have available to them - internally and externally - to reach the best end state.

Susan

SVP Marketing and Analytics

How do you collaborate with other teams in the company?

Beyond Finance recognizes the value of collaboration and looks for ways to foster it within our teams. Our teammates come from diverse backgrounds and are willing to help each other. We work together and get new ideas through meetings, one-on-one conversations, team lunches, happy hours and more.

Lin

Digital Marketing Manager

What are Beyond Finance Perks + Benefits

Beyond Finance Benefits Overview

Beyond Finance offers competitive compensation, paid medical insurance and a 401k match.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Employees are eligible for medical, dental and vision on the first of the month after 30 days of employment.
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
We are proud to provide a free, confidential employee assistance program (EAP) dedicated to supporting the emotional health and well-being of our employees and their families.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Child Care Benefits
Beyond employees are able to contribute to a Dependent Care FSA to cover eligible dependent care expenses.
Generous Parental Leave
We provide up to 3 weeks of paid parental leave to employees who give birth to a child, committed partners of someone who gave birth, and parents who adopt, foster or become parents through surrogacy.
Flexible Work Schedule
Beyond provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
In an effort to keep our employees safe during the current health crisis, our Chicago team is currently working remotely.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Beyond Finance keeps a stocked kitchen full of snacks, tea and coffee.
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
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