McDonald's Global Technology

McDonald's feeds and fosters communities in more than 100 countries worldwide.

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Global Technology Desktop Services Senior Manager

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The Desktop Services Manager will oversee the global desktop environments, including Windows desktops, Mac, and Citrix virtual desktop environments.
The Desktop Services Manager will interface daily with global markets, multiple suppliers, as well as other Global Technology teams to consistently deliver world-class desktop services. This role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team, can successfully multi-task, and excels in a fast-paced complex environment.

Education
• Requires an Associate degree or 7 years equivalent related work experience
Experience Required
At least 7 years of experience in a lead desktop engineer role in a large global enterprise
• Knowledge and understanding of industry trends and new technologies and ability to apply trends to strategic planning
• Experience creating and managing Windows 10 as a Service, images
• Deep knowledge and understanding of Systems Center Configuration Manager (SCCM)
• Experience creating/managing Microsoft Active Directory GPOs
• Experience with desktop security
• Experience with Office 365, Active Directory
• Experience with Citrix virtual desktop environments and Azure Cloud
• Knowledge of systems monitoring, capacity planning and performance tuning
• Strong written and verbal communication skills with the ability to create and present strategies and roadmaps to global market IT teams
• Strong project management skills to help lead and direct global upgrade project teams
• Experience working in the Agile methodology

The Desktop Services Manager acts strategically, develops roadmaps and strategies in collaboration with key stakeholders for McDonald’s global desktop solutions. The manager will plan and execute global deployments, including monthly security patching, OS updates, software deployment, GPO changes, etc. The Desktop Services Manager works directly with global markets to plan deployments, communicate changes, and to create and engineer strategic solutions.
• Manage the global standard Window and Mac desktop environments
• Manage the System Center Configuration Manager and Jamf services
• Manage the Citrix virtual desktop environment
• Evaluate and select hardware standards for global laptops
• Manage a global desktop backup solution
• Manage standard global group policies
The Desktop Services Manager will oversee several service provider teams who provide daily support for McDonald’s desktop services. This includes service requests, incident management and change management activities. The manager will monitor the service provider performance and SLA’s, review regular operating reports, identify and manage operational changes and improvements of the services as needed.

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COLLABORATION

DRIVE THE DREAM

Fueling progress through collaboration

At McDonald’s, novel solutions don’t simply manifest overnight. They’re born out of focus, embracing failures and teamwork. Collaboration is the heartbeat of the company’s operations, which is why it has prioritized across the culture. McDonald's has a menu of tech challenges to choose from and the resources and people to do it. Its tech organization is made up of intrapreneurs who get to build really cool tech with scary-smart people. And it all happens with diverse, global teams who are always hungry for a challenge.

Over the past few years, Global Technology at McDonald’s has undergone a huge digital transformation, even today we continue to adopt the latest technological advances, and I feel there is a lot to learn and grow in this space.

Keerthi Penmasta

Data Solution Architect

GROWTH OPPORTUNITIES

INNOVATE + EVOLVE

Unlocking opportunity and purpose

As McDonald’s scales its technological reach, the company encourages its employees to evolve as well. The organization knows that growth isn’t always linear, which is why its Technology Rotational Program enables university seniors and recent graduates to spend time in three roles over the course of two years. This crash course in McDonald's technology operations will allow you launch your career with exposure to areas such as cybersecurity, project management and cloud architecture while growing your network and polishing your business skills.

We’re marrying the food experience with technology, with physical formats, with restaurant operations, with community impact. Our technology has to fit into that living, breathing ecosystem.

Hemi Trickey

Distinguished Architect

TRANSFORMATION

CRAFT INFLUENCE

Building the ‘Big Mac sauce’ of tech

Yes, McDonald's may be best known for its burgers, and the brand routinely cracks the Top 10 lists like best brand in the world and number one food and drink app. But, it's not walking away from the table satisfied with that. In fact, its team is hungry to be known for both fries AND the side of tech that goes with it. That means McDonald’s team members can expect to develop products and features from the ground up rather than rely on commercial software. With ample technical challenges to tackle, the company's technologists have plenty of chances to hone new skills.

The main thing I love is getting to implement ideas with my team that are driving value for McDonald’s.

Jayraj Naidu

Senior Product Engineering Manager

What are McDonald's Global Technology Perks + Benefits

McDonald's Global Technology Benefits Overview

McDonald's benefits and compensation program is designed to attract, retain, and engage talented people who will deliver strong performance, and help McDonald's achieve our business goals and objectives.

Our team members enjoy:
- Vacation days, personal time and holidays
- Medical, dental and vision coverage, plus other insurance options
- Annual and long-term incentive programs
- Summer hours
- Sabbatical program
- 401K program with company match

Culture

Volunteer in local community

Partners with nonprofits

OKR operational model

Open office floor plan

Flexible work schedule

McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.

Remote work program

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Diversity manifesto

Diversity employee resource groups

We believe in a seismic and bold value proposition where every individual feels their culture, identity, and experiences are valued and respected in our 10 Employee Business Networks.

Hiring practices that promote diversity

Health Insurance + Wellness

Disability insurance

McDonald's provides both short and long term disability benefits at no cost to you.

Dental insurance

McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.

Vision insurance

McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.

Health insurance

McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.

Life insurance

McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.

Pet insurance

Financial & Retirement

401(K)

401(K) matching

Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.

Company equity

Performance bonus

Charitable contribution matching

McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.

Child Care & Parental Leave

Childcare benefits

McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.

Generous parental leave

McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.

Family medical leave

The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.

Adoption Assistance

McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.

Vacation + Time Off

Generous PTO

McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.

Sabbatical

Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's

Paid holidays

Paid sick days

McDonald's employees receive 100 hours per year of paid sick leave.

Office Perks

Commuter benefits

Company-sponsored happy hours

Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.