Head of Client Onboarding at ThinkMarkets

| Chicago
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ThinkMarkets is a global online brokerage firm, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we allow our clients to trade the world 24-hours a day. Our mission is to disrupt the brokerage industry by allowing access to global markets and thousands of products to allow our clients to trade the world in the palm of their hand. We use the latest to give traders seamless access to our proprietary trading platforms. Our Chicago office is in the heart of the financial district in the Loop, and is made up by our Leadership, IT, Analytics, and R&D teams.

We are seeking a Head of Client Onboarding to join our rapidly growing workforce in Chicago. In this role, you will be responsible for analysing, building, implementing, and monitoring solutions in financial crime: Anti-money Laundering (AML) and Know-Your-Customer (KYC) at ThinkMarkets. This position will focus on the provision of compliant KYC onboarding services to the business. As the Head of Client Onboarding, you will also be responsible for the management and development of the global KYC team, and for ensuring that KYC cases are completed to the highest standard in line with regulatory policies across the department. You will also support the team with their daily transaction monitoring duties, where needed.  

Responsibilities: 

  • Act as the main point of contact for the KYC department globally
  • Act as a role model in relation to the values and beliefs of the company as a whole and manage the function in line with internal policies, guidance, and regulatory requirements
  • Manage and lead global onboarding team, including extensive training, project-management, and performance management 
  • Ensure cases are prioritized/managed effectively and consistently, in line with the agreed process and Service Level Agreements 
  • Review case files and identify gaps in the Front Office submission
  • Articulate clearly why files meet or do not meet KYC and regulatory requirements, review new and existing regulatory and KYC requirements, understand and implement any necessary changes in regulations to remain compliant
  • Escalate and oversee any compliance issue to the Director of Compliance or the Compliance Officer as necessary 
  • Ensure that thorough, end-to-end quality checks of KYC cases are completed within teams to adhere to the AML policies, procedures, and processes
  • Identify and escalate Politically Exposed Persons associated with clients
  • Manage day-to-day operation of activities and the full client life-cycle process including remediation, client onboarding, offboarding, and KYC maintenance 
  • Responsible for ensuring that MI tools showing client progress are regularly updated
  • Monthly KPI Reporting and presentation to management
  • Ensuring 24/7 coverage and operational excellence of the client onboarding function

Requirements: 

  • Solid hands-on experience in area of AML / KYC functions in financial services institutions
  • Extensive knowledge of digital technologies and its application for managing financial crime risk
  • Extensive exposure to end-to-end AML / KYC processes which include onboarding, transaction monitoring and client screening
  • Advanced knowledge of Financial Crime prevention and Know Your Customer requirements 
  • Understanding of regulatory environment, including applicable regulations in different scenarios, best practices in implementation of regulatory ready processes, available tools, and technologies
  • Excellent analytical, oral, and written communication skills
  • Experience managing a team, ideally more than 10 employees 
  • Language skill: English (any second language would be a plus)
  • Experience in the Asian market is an advantage
  • Experience in running projects or implementation of new e-Verification service provider would be a plus

Our Benefit Offerings:

  • Medical, Dental, and Vision coverage available
  • Employer-Paid Short-Term Disability and Life Insurance
  • Pre-Tax Transit deduction options
  • Global Employee Assistance Program
  • 401k and Roth 401k (retirement planning) options available and competitive company match
  • Generous Paid Holidays
  • Monthly gym reimbursement
  • Fresh beverages and snacks in office
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • Objective CLanguages
    • SwiftLanguages
    • Cocoa TouchLanguages
    • HTMLLanguages
    • CSSLanguages
    • SolidityLanguages
    • EtherumLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • JIRAManagement
    • WordpressCMS
    • KenticoCMS

Location

We are in the financial district of the city, located in the UBS Tower. We welcome others who would like to master the latest in tech with us.

An Insider's view of ThinkMarkets

What’s the vibe like in the office?

We're definitely a hardworking bunch, and we're very passionate about what we do. The culture is dynamic and collaborative, and there's always something to work on which helps the day fly by!

Ashley

Executive Assistant to the CEO

What does your typical day look like?

We start the day with a web call summarizing portfolio risks, exposures & order flow with our teams in Dubai & London. We track, measure, & report any trade issues with our clients; we’re always aware of changes in the risk profile of the firm portfolio. We're constantly checking on pricing, liquidity & execution across all our product offerings.

Pat

Head of Options

What makes someone successful on your team?

Above all, having passion for what you do will make an individual successful in any position! Specifically here at ThinkMarkets, we value a collaborative and innovative mindset to make our team run the most efficiently.

Theresa

Human Resources Associate

How do your team's ideas influence the company's direction?

At ThinkMarkets, ideation that challenges the norm and status quo is embraced! We prioritize growth and innovation to drive the business forward. As a Marketing Team, our mission is to bring the brand personality to life across the globe with a lean methodology that enables ThinkMarkets to proactively and constantly drive progress and efficiency.

Rich

Head of Performance Marketing

What are ThinkMarkets Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
ThinkMarkets covers up to 85% of transit costs and the remaining balance can be deducted from paychecks pre-tax.
Stocked Kitchen
We have an espresso and coffee machine, tea, and snacks stocked in our kitchen!
Some Meals Provided
Free lunch catered in on Fridays!
Fitness Subsidies
ThinkMarkets provides $65 a month to each employee to use towards gym memberships or classes (yoga, barre, kick-boxing, etc.) to promote a healthy lifestyle!
Professional Development Benefits
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