Head of Growth Operations

| Chicago
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Who's Clearcover?
Clearcover is the smarter car insurance company. We use powerful technology to offer everyday drivers better coverage for less money. We’re proud to be one of the fastest growing startups in Chicago, and we’re currently looking to add a few more extraordinary people to our team.

What is the Head of Growth Operations at Clearcover?
We are looking for an experienced Head of Growth Operations to help to enable Clearcover distribute insurance products through each of its distribution channels.  

This is a high visibility role.  You’ll be responsible for developing and coordinating all back-office growth operations for the company.  You’ll have a unique vantage point within the company having the opportunity to work directly with external partners and across numerous internal functions in supporting each of our distribution channels. 

You’ll have a finance and sales ops background with the ability to balance meeting short-term needs and knowing how to scale.  You’ll have a passion for data and out-of-the-box thinking.  You should approach traditional distribution channels with a healthy mix of respect and irreverence, applying both creativity and flexibility in building each channel i­n a uniquely Clearcover way.

You should also be a natural problem-solver who can work amidst ambiguity and be willing (and able) to roll up your sleeves to get the job done.  This will be fun, but it won’t be easy.

  • Channel Performance Reporting – Measure results and forecast future growth across each of our distribution channels. Collaborate with business intelligence team to create standardized reporting views to measure and monitor each channel and state’s performance.  Provide commentary and metrics for various company and functional report outs. 
  • Sales Operations – Serve as the subject-matter-expert (SME) for various back-office processes, vendor invoices, sales attribution models, and coordinating state launch rollouts across channels.
  • Channel Profitability – Monitor and identify opportunities to improve our Lifetime Value and Customer Acquisition Costs for each channel in achieving its target LTV:CAC ratio by customer segment.
  • Partner Onboarding – Manage our partner and agency onboarding processes and work with technology and operational teams to continue to refine and automate. Collaborate with compliance team in the execution of our licensing and appointment strategy. 
  • Partner & Agency Compensation – Key point of contact with finance team in administering partner compensation programs, commission schedules for different agency types, developing special incentive programs, profit sharing agreements, and managing overall economics.
  • Growth Planning – Collaborate in the development of channel-focused growth strategies for each state.
  • Cross-Functional Collaboration – Work effectively with channel leaders and members of our product, technology, finance, and operational teams to build key capabilities and support models.

What are our must haves?

  • You’re highly operational and analytical. You understand customer acquisition and distribution-related KPIs, insurance financials, and can operationally develop and execute tactical plans.
  • You have a technical ‘know-how’ and bring an intellectually curious mindset needed to simplify complex processes. You have experience working with various distribution channels and you’re highly motivated by the thought of disrupting legacy business models and bringing new product solutions to market.
  • You understand insurance compliance. You’re fluent with insurance licensing and appointment regulations and supporting operational processes.
  • You have great relationship skills. You’re able to build effective relationships, both internally and externally, and can navigate complex relationships.
  • You’re hands-on and a self-starter. You have the ability to lead and drive initiatives with little oversight – the persistency and tenacity to break down barriers while also bringing people together towards a common goal.
  • You’re flexible. You have the ability to work amidst ambiguity and adapt as we grow and expand.
  • You have a growth mindset. You’re driven to improve performance through continued learning.

What's in it for you?

  • Unlimited vacation, we hire adults
  • Equity for all employees, so you own a piece of the pie too
  • Dental and Vision, we’ve got you covered 100%
  • Medical, we cover 90% of your premium, 75% of your dependents and contribute to your HSA and HRA (cha-ching)
  • We invest in your future by contributing 3% of your salary to a 401(K), even if you don't
  • Come to work pre-taxed through our FSA commuter benefits
  • and yes, we have unlimited LaCroix, beer, snacks and the occasional ice cream social
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Technology we use

  • Engineering
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases

Location

33 W Monroe, Chicago, IL 60603

An Insider's view of Clearcover

What's something quirky about your company?

It’s surprising how much we all grow to love discussing insurance. Everyone is genuinely interested in how the industry works and sharing knowledge. I think we feel we owe it to our customers to understand how insurance works, so they don’t have to. We’ve likely all thought at one point, “Wow, I never thought I’d care about insurance this much.”

Sunny

Senior Software Engineer

How do you collaborate with other teams in the company?

Whether I'm working with Product to promote a feature launch or partnering with our Customer Advocate team to communicate updates to customers, I get to collaborate across teams, leverage my skills & improve my expertise every day. Clearcover nurtures a collaborative environment and encourages thinking outside the box to deliver better experiences.

Alice

Director of Communications

What are Clearcover Perks + Benefits

Culture
Volunteer in local community
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Clearcover covers 100% of the employee's dental benefits.
Vision Benefits
Clearcover covers 100% of the employee's vision benefits.
Health Insurance Benefits
Clearcover's health insurance plan is with United Healthcare with a range of plans including PPO, HDHP and HSA. If you elect an HSA, we cover your out-of-pocket deductible as an HSA contribution.
Life Insurance
Clearcover offers voluntary life insurance.
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Clearcover provides employees with a 401(k) contribution of 3% of an employee's annual gross pay.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Clearcover offers parental and maternal leave with up to three months of paid time off.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Clearcover's offers Commuter Benefits, employees can save an average of 30 percent off their commute by contributing pre-tax dollars.
Company Outings
Clearcover celebrates company wins by organizing quarterly outings to a variety of places like the Escape Room, Punchbowl Social and Bounce.
Game Room
Clearcover's game room includes a state-of-the-art ping pong table, custom Nerf gun wall and a Pop-a-Shot to let employees enjoy breaks between work.
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Clearcover offers a stipend to each employee to invest as they choose in their own professional development.
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
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