Head of Operations

Equilibria is a high-growth, omni-channel premium CBD platform for women. We are dedicated to restoring balance to our community - physically and mentally - through our high quality CBD products and personalized dosage & delivery support.  We are growing our team with proven, passionate, positive leaders and look forward to hearing from qualified candidates. Corporate Headquarters: River West, Chicago; Bioscience and Farm Operations: Longmont, CO. 

Role Summary

Equilibria is seeking an e-commerce Operations veteran to bring leadership and best-in-class performance to a high-growth CBD company.  This role will own all aspects of Equilibria’s quickly-growing operations, from Inventory Management and Fulfillment best practices, to Forecasting, Procurement and Sourcing, Revenue Management and Business Insights, Financial Modeling & Accounting, Customer Service Management, and Cross-Functional Project Management. Ideal candidate has 6 - 10 years of leadership experience in direct-to-consumer, digitally-native (ideally subscription model) operations roles. MBA helpful but not required. Data-driven thinking a must.  This role will have at least 3 direct reports including Operations Manager & Fulfillment/Assembly Specialists. Demonstrable examples of people leadership required. This role will report directly to our CEO and Co-Founder.

Role Specifics

• Inventory Management and value engineering for the entire suite of physical goods that Equilibria manages — from our products to packaging to ancillary packaging, collateral, cartons, and outer boxes. Continual packaging and merchandising improvements including vendor management and procurement.

• Manage in-house Fulfillment team to ensure all orders generated are picked, packed, and shipped on-time and arrive safely to consumer, and maintain solid warehousing protocols..

• Lead Customer Service agents to ensure fast response rate and positive resolution for all member inquiries 

• Pro-active process engineering across functions (retail/wholesale launch, sales operations, affiliate marketing scaling, etc) to ensure full transparency between organizations and systems.

• Forecasting in partnership with our CEO and farm leaders. 

• Strong analytical skill sets required to contribute to weekly business review and strategic recommendations for improvements.

Qualifications

• 6-10 years of senior operations leadership roles in inventory-centric e-commerce or omnichannel companies

• MBA preferred but not required

• Strong people management

• Strong analytical skills

• Strong process and systems orientation

• Product Management or deep tech experience a plus

• Innate growth mindset: demonstrated ability to help grow organizations quickly by positioning teams and processes for ambitious scale early on

• Startup leadership required