Help Desk Analyst at MoLo Solutions

| Chicago
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What will you be doing?

 A Help Desk Analyst is responsible for providing technical support to all MoLo employees and serves as the first point of contact for user support requests. This includes troubleshooting, triage, and escalation for issues stemming from hardware and software. A Help Desk Analyst is expected to provide a high level of internal customer service and respond to issues with a sense of urgency. While this is an entry-level position, MoLo works with a variety of software applications providing an opportunity for team members to continually learn and grow.  



  • Serve as Tier 1 tech support and escalate issues as necessary
  • Provide desk side support to all employees including troubleshooting common hardware, software, and connectivity issues
  • Address and resolve issues related to end-user devices including desktop, laptop, tablet, mobile devices, phones and phone systems, conference room technologies, and any other associated end-user technologies
  • Manage new hire equipment setup including hardware orders, workstation setup, and new user provisioning
  • Answer Help Desk calls and execute requests received through the online ticketing system
  • Perform basic system and user maintenance
  • Update Microsoft 365 and Active Directory in real-time for items such as role changes, data changes, and user assignments
  • Maintain IT asset inventory and manage the equipment issuing process
  • Provide after hours and on-call support as needed


What we’re looking for:

  • Proficiency with the following software: Microsoft Exchange (PowerShell experience preferred), Active Directory, Office 365, Windows 10, Slack, and Jira (or similar ticketing system) 
  • Proven history of proactively addressing and resolving technical issues 
  • Patience and strong communication skills, both verbal and written
  • Ability to lift and move equipment up to 50lbs
  • Logistics industry experience preferred 
  • Bachelor’s degree preferred 
  • Preferred experience in the following programs: Salesforce, Windows Server, Cisco Unified Communications Manager  

Other software currently in use by MoLo: Nextiva (BroadWorks), Google G Suite, Azure, Zoom, ConnectWise, PagerDuty, Microsoft Intune, JAMF, WordPress, Cloudflare, Textline, SnapComms, Asset Tiger, Cisco Meraki  


 Why MoLo?

  • Casual and fun environment focused on teamwork
  • Innovative career development program
  • Competitive compensation
  • Comprehensive benefits package including 401(k) with company match

About Us

Seeking better, doing better. Full of energy and constantly adapting. We are obsessed with growth. Growth of our company and growth of our employees. We’re an innovative startup, making a name for ourselves in the world of logistics. We pride ourselves on being transparent, personable and dedicated. Investing in our customers, carriers and employees is what differentiates us from the competition. Founded in 2017 with just three employees, MoLo boasts over 300 employees three years later. Located in the West Loop of Chicago. MoLo has an insatiable appetite for growth, relentless commitment to customer service and an incomparable work culture. Discover something different. Find your future at MoLo today.

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Technology we use

  • Product
  • Sales & Marketing
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Mastermind TMS CRM
    • SlackEmail


Located in Chicago’s vibrant West Loop neighborhood, MoLo is surrounded by some of Chicago’s hippest bars and food markets—all near public transit.

An Insider's view of MoLo Solutions

What are some social events your company does?

MoLo loves any excuse to celebrate! Last year, our CEO threw an ice cream social to thank everyone for their hard work. We also held a MoLo Kids Holiday party with snacks and activities for the children of MoLo employees. I would say my favorite event though was our employee appreciation day where we had an employee appreciation wall in the office.


HR Generalist

What does your typical day look like?

On any given day I know that I’ll be working with my teammates and partner carriers to provide supply chain solutions for our customers’ freight. I know it will be fast-paced and challenging but at the same time extremely rewarding. Each day is a uniquely different mix of relationship building and learning opportunities that enables me to grow.


Carrier Sales Representative

What makes someone successful on your team?

To be successful at MoLo, grit is a must. MoLo will give you the tools and take the time to teach you the industry, you just have to want it! If you are willing to put forth the effort, MoLo will take care of the rest.


Corporate Trainer

What is your vision for the company?

My vision for the company has been the same since we started the business in 2017: To create the best freight brokerage in the industry, a real home for our people, and a place where they can thrive while they grow their careers. We want to challenge the status quo and change what shippers and carrier partners think of the "traditional brokerage.


VP, Strategic Partnerships

What are MoLo Solutions Perks + Benefits

MoLo Solutions Benefits Overview

We are here for you. Our employees are our main asset. Especially during times like these, it is important for us to provide health and well-being perks. We take care of you now and in the future. We invest in your future by providing financial incentives with a 401K match and continuous career development.

Volunteer in local community
MoLo has a Philathropy Committee that is dedicated to putting good out in the world.
Partners with Nonprofits
Recently, we have partnered with Tails and Greater Chicago Food Depository.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Our Diversity, Equity, and Inclusion Committee has four pillars of focus: Volunteering, Recruiting, Fundraising, and Education. We are leading the change we envision for our company and community.
Hiring Practices that Promote Diversity
We welcome, embrace and respect diversity of people, identities and cultures in our recruiting and hiring. We provide an equal opportunity for employment and career growth.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
We partner with Boon Health to continue to invest in the overall mental well-being of our employees. The free coaching sessions employ a goal-oriented, measurable approach to assist employees.
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes work from home full-time remote for specific positions.
Family Medical Leave
Company sponsored family events
MoLo sponsors family oriented events annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
We provide healthy snacks, fresh fruit, and an array of beverages including a cold brew keg.
Some Meals Provided
Happy Hours
Recreational Clubs
MoLo sponsors co-ed sports leagues.
Fitness Subsidies
Home Office Stipend for Remote Employees
We provide all remote employees with equipment for their home office.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
We offer partial student loan reimbursement
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Our perks are extra special because we care. We have created a culture of inclusion and respect; employee assistance programs; dedication to giving back by way of philanthropic, fundraising and volunteer events; mental wellness and behavioral support; an involved, accessible leadership team; and we have a focus on family.

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