Company Description

What’s it like to be part of Nielsen? We’ll let the data do the talking. With more than 40,000 people in over 100 countries, we’re a diverse group. In the UK alone, we have over 55 nationalities. But there’s a lot that brings us together. We’re obsessed with measuring and understanding consumer behaviours to help our clients grow. Our measurement covers 90% of the world’s population and GDP. We get to work with the world’s biggest and best brands. We believe in making things Open, Connected, Useful and Personal. We challenge everyone to innovate, take risks, learn and grow! Diversity and Inclusion are critical to our growth, strength and ability to innovate. We want everyone to have a voice and be themselves. We empower our employees to make a difference, by collaborating both inside and outside the office. There has never been a better time to be at Nielsen.

• 25 days holiday
• A great contributory pension with a highly elite pension provider
• Fantastic private healthcare package
• First-class training support and development opportunities

Nielsen Book provides a range of services to the book industry internationally, aiding the discovery and purchase, distribution and sales measurement of books.

Job Description

Are you tech savvy with a natural skill for problem solving and providing excellent customer service? Are you keen to succeed in a dynamic, professional environment? Do you have good customer service skills and have experience working on database systems?

The Global Operations team supports the Nielsen Commercial teams, by monitoring, supporting and testing the systems used to supply our clients with products.

The primary duty of the Help Desk is responding to user queries and help requests, which can arrive by email, web, or over the phone. You will gather information related to incidents or issues, determine the root cause, find solutions, and report back to clients. You'll also manage the flow of incoming support requests and escalate issues to other IT specialists.

• Field incoming help requests
• Deploy solutions to user issues
• Prepare service records
• Oversee escalations
• Develop IT documentation and perform system testing

#LI-MM1

Qualifications

This position is ideal for you if you have a high level of attention to detail and you possess strong communication skills. You'll be a great addition to our team if you have:

• A passion for first-rate customer service
• 3 A Levels or equivalent
• Ability to confidently interact with clients
• Ability to prioritise workloads and manage workload effectively
• Meticulous attention to detail
• Aptitude for learning new systems and processes
• Excellent interpersonal, verbal, and written communication skills
• Highly proficient general PC skills
• Ability to determine, solve or escalate problems

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.