Paylocity is an equal opportunity employer.
Don't just land a job. Launch your future.
Our all-in-one software platform gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management.
But what makes us different is that our technology is backed by a culture that cares. We care about our team members, clients, and partners - because people matter most. And people have always been at the heart of our business.
Since our founding in 1997, this is the thing that's stayed the same, from our employees to the millions of users nationwide that access our platform. We pride ourselves on partnering with our clients to build the workplace they and their employees crave.
Let's go forward together.
Position Overview:
The Incident Management Team Lead is a critical role in our Technology organization. This key role leads a group of Incident Managers that help to improve our overall client experience by ensuring prompt triage and remediation of incidents. This position helps to ensure that we are prepared to respond and actively reflect on learnings while using metrics to ensure continuous improvement. This position requires exceptional communication skills, a commitment to exceptional results and a passion for continuous improvement.
Location: 100% Remote
Reports To: Engineering Manager
Responsibilities:

• Lead a team of incident commanders focused on restoring customer experience
• Set goals for individuals to foster their growth
• Acted as the incident commander during major incidents.
• Developed training programs to ensure when incidents occur everyone is ready
• Facilitated a review of incidents in order to drive improvement
• Improved processes in order to drive positive change in MTTA and MTTR
• Identified gaps in incident processes and helped implement solutions to fill those gaps
• Created and presented monthly performance metrics to technology leadership highlight trends and areas for improvement
• Built and refined run books related to incident resolution
• Working with relevant teams, driving to root cause and ensuring corrective actions are identified and implemented.

Requirements:

• 5+ years of experience in leading complex technology incidents, preferably in a SaaS based environment
• Experience managing and developing teams that are passionate about their mission
• Ability to effectively communicate details of complex issues to stakeholders, business and technical users.
• Analytical skills, with the ability to identify themes within data and make data driven decisions
• Experience working with ITIL principles
• Demonstrated high-level understanding of enterprise software and networking concepts including SaaS technologies, and SDLC.
• Demonstrated capacity to lead under pressure, make decisions in ambiguous situations, and drive cross group consensus in short periods.

Our journey forward.
Paylocity strives to create an organizational culture where every employee has a voice, feels truly welcome, appreciated, and free to be themselves, and is empowered and enabled to do their best work. A strong commitment to diversity, equity, and inclusion is critical to creating such a culture.
We've made great strides to support diversity, equity, and inclusion. That being said, we realize there's still room for improvement. Our current focus is on the following initiatives:

• Education & Awareness
• Client Community
• Company Representation
• Advocacy & Support
• Fairness & Equality
• PCTY Gives

Want to learn more, click here to access our DEI flipbook. https://www.flipsnack.com/paylocitycom/diversity-equity-and-inclusion.html
This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.
The Colorado Employment Act
The Colorado Employment Act requires all employers to place in their remote/Colorado job postings the compensation ranges for their open roles.
Paylocity will comply with this new state employment act, and we are required to place compensation information in all remote and Colorado based roles by September 24.
NOTE: Yellow highlighted area is an example of a range. The pay range for each role is in the Pay Transparency tool. The range reflected is minimum- maximum of the job.
Communication below to place in remote/ Colorado based job postings:
This role can be performed from any office in the US. The pay range for this position in Colorado is $88,892.00 - $136,532.00 /year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a comprehensive variable compensation package, in addition to a full range of benefits outlined here. This information is provided per the Colorado Equal Pay for Equal Work Act. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.