At Amount we have a thriving culture and possess a truly entrepreneurial spirit. We value innovation and individual voices, we are committed to active inclusion and diversity, and we support each other's growth. Most importantly, we’re always ready to hustle!

If you’re ready to thrive in a fast-paced environment, come join an organization with visionary leadership and FinTech disruptors. With your help, we will continue to reinvent banking by helping our Amount platform partners innovate and digitize their banking products and services!

Learn more about our recent Series D Funding that happened in May! https://techcrunch.com/2021/05/17/amount-raises-99m-at-a-1b-valuation-to-help-banks-better-compete-with-fintechs/.

Amount is looking for an Incident Response Manager to lead our Production Engineering team. The team is responsible for executing the incident response process as incidents occur as well as improving the process to better serve the needs of Amount’s external clients and internal teams. This includes communicating to clients (we use Atlassian Statuspage), managing on-call rotations and escalation policies (currently in Pagerduty), coordinating and delivering the Post-mortem report, and tracking the remediation items.

Production Engineering are also the gatekeepers to production data and manage and monitor application releases. The ideal candidate is very process-oriented, a strong people manager, and has experience leading and evolving an incident response program. 

What you'll work on:

• Lead the Production Engineering (Incident Response) team - manage the day-to-day execution and provide strategic direction
• Collaborate with leaders across the organization to execute and iterate on the incident response process
• Execute and evolve the application release process including post-release monitoring and validation
• Manage the Production Support process and ticket desk
• Get hands on with tools and technologies including Pagerduty, Sentry, Datadog, Statuspage, and Confluence
• Be a part of a strong culture of ownership, pragmatism, and continuous improvement

Who you are:

• Prior experience developing and executing and Incident Response process, (incidents software based experience preferred) 
• 3+ years experience managing people, ideally in an Incident Response context
• Application software background highly preferred
• Release management and/or production support experience
• You’re entrepreneurial, self-driven, and you take pride in improving operational processes
• You thrive in a collaborative environment involving different stakeholders and subject matter experts and enjoys working with a diverse group of people with different expertise

About Us

Amount delivers the technology that financial institutions need to build and enhance the digital experience.

Built by digital lending industry veterans, Amount helps partners go digital in months—not years. Amount empowers multi-product omnichannel retail banking experiences and a robust point-of-sale financing suite underpinned by core platform features including fraud prevention, verification, decisioning engines and account management.

Amount partners can optimize performance across product categories by tapping into various service offerings including customer acquisition, funnel and performance assessments, and risk analytics.

Our values:

Optimistic: We believe technology has the power to improve the financial lives of everyone. 

Teamwork: We make the best technology work for our clients by working together. 

Risk Aware: We understand the impacts of each and every decision we make in our high risk industry. 

Integrity: We work honestly and undivided in our commitment to make more possible. 

Eager: We are self-starters, fully engaged and committed to pushing great ideas forward quickly and responsibly.

Respectful: We honor diversity, value inclusion, and create an environment of belonging for people of all backgrounds. 

Committed: We are dedicated to the highest standard for our partners, their customers, and our people. 

Curious: We seek to understand the core of each problem, enabling us to find the right solution. 

Benefits and Perks:

Enjoy each other's company over happy hours, yoga and meditation sessions, lunch and learns, team demo days, game nights, and more!

Take the time you need when you need it through our Flexible PTO policy.

Save $$ on taxes by using our commuter and transit benefits! We also have a bike storage room available onsite.

Take advantage of our comprehensive benefits package including medical, dental, vision coverage, 401(k), parental leave, HSA match, and an Employee Assistance Program.

Interested in having a stake in Amount? We offer a meaningful equity program.

Have a pet? Then, we're paws-itively certain you're going to love our My Pet Protection plans.

Short-term disability, long-term disability, and life insurance are options too!