Information Architect

| Chicago
Please apply using this link: https://workable.com/j/97A226559F
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Position Title: Information Architect

Reports to: Community Resource Lead

Supervises: N/A

Collaborates with: All NowPow Departments
 

Position Description:

The Information Architect is responsible for the fundamental result of the Community Resource department’s work: powering interventions by providing highly matched services to a client’s need by honing and developing NowPow’s taxonomy, tags, and filters in conjunction with our product team to ensure the information we collect works seamlessly with our technology.

The person in this position is responsible for three areas of expertise: NowPow’s proprietary taxonomy and tag process, optimized shared/tracked/coordinated referrals from the perspective of a network partner and/or customer, and ultimately the functionality of NowPow’s technology associated with matching. Success in this position requires a combination of a deep understanding of how NowPow and other Information and Referral providers collect and enhance information, how social services are provided locally and nationally, and how our technology currently works vs. best-case scenarios based on identified workflows.

The Information Architect will liaison directly with experienced NowPow users to analyze the users needs and preferences when making or taking social service referrals, generate and execute strategies to document and solve UI/UX issues, and work closely with the product team to ensure improvements are prioritized on NowPow’s product roadmap.

Responsibilities:

  • Build and execute the strategy to implement design solutions to enhance the excellence of referrals using NowPow’s technology for clients and network partners
  • Own the iteration and improvement of NowPow’s proprietary taxonomy, tags, and filters towards the goal of becoming a national gold standard
  • Develop expertise on services related to health and social interventions – including local nuances of access, national programs, payment structures, terminology, etc.
  • Interface directly with key taxonomy stakeholders: Community Resource Specialists, NowPow leadership, users of NowPow’s technology; liaison with subject-matter experts in key areas such as housing, food insecurity, and mental health to provide expertise on our taxonomy, tags, and functionality
  • Develop expertise on other taxonomies, such as AIRS
  • Working closely with Customer Success and Implementation, work to guide customer’s screening questionnaires through integration with NowPow’s technology; work to hone questions, suggest service types, and directly interface with customers toward high-quality and highly-matched results
  • Represent NowPow and the Community Resource department internally and externally and in a professional, organized, and considerate way
  • Participate in Community Resource leadership meetings and work in concert with Team Leads to promote an environment of problem-solving, engagement, and enthusiasm for the work

Qualifications

Preferred:

  • Master’s degree in social work, public policy, or public health
  • Two years minimum in a clinical setting providing direct social care
  • Direct experience working in or with community based organizations

Required:

  • Gathering and organizing data from a variety of stakeholders, ideally including technology users in a health setting and/or community based organizations
  • Ability to analyze and understand business needs and translate into information architecture strategy
  • Experience and expertise in applied data architecture
  • Exceptional interpersonal and written communication skills
  • Outstanding attention to detail, organization, decision making and analytical skills
  • Self-starter, innovator, results-driven with ability to meet both short- and long-term business goals
  • Ability to manage time well, meet imposed deadlines and ability to work flexible hours
  • Proven problem-solving skills
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Please apply using this link: https://workable.com/j/97A226559F
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Handlebar.jsFrameworks
    • SASSFrameworks
    • Microsoft SQL ServerDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe XDDesign
    • AsanaManagement
    • JIRAManagement
    • WrikeManagement
    • InsightlyCRM
    • SendGridEmail

Location

We are located in the historic Hyde Park neighborhood on the South Side of Chicago and easily accessible by public transportation.

An Insider's view of NowPow

What does your typical day look like?

I kick off the day with our team stand-up and spend the rest of the day focusing on our integration projects, working with both our Engineering and Implementation teams. The collaborative atmosphere at NowPow encourages team members to work closely on tasks and ensure that we create seamless and quality integrations with our customers.

Sophia

Software Engineer

What are NowPow Perks + Benefits

Culture
Volunteer in Local Community
NowPow Gives Back is a group dedicated towards advancing our social mission by providing opportunities for staff to donate time, money, or effort to causes in our communities.
Friends Outside of Work
Eat lunch together
Intracompany Committees
NowPow has a Culture Club that is an interdepartmental group of NowPow team members dedicated to strengthening company culture and engaging employees in making NowPow a great place to work.
Team-Based Strategic Planning
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Health Insurance Benefits
NowPow's health insurance policy covers 80% of the monthly premium.
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
NowPow provides employees with a 401(k) matching plan managed by Guideline. We match 100% of contributions up to 1% of an employee's annual salary.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 10 weeks of paid parental leave for employees who have worked at NowPow for 1 year.
Remote Work Program
Our remote work program includes once a month company wide remote day and 2 personal remote days per year.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
NowPow employees receive between 10 and 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Employees receive 4 days per year for Self Care Days. Self Care Days can be used for self-care of any kind, including personal development, volunteering, or physical and/or mental rejuvenation.
Perks & Discounts
Casual Dress
Stocked Kitchen
NowPow has a fully stocked kitchen including unlimited snacks, coffee, tea and of course, lots of LaCroix.
Happy Hours
We like to end each week on a good note. Every Friday from 4-5pm different departments take turns hosting “Nosh,” an hour of hanging out, reflecting on the week, and enjoying snacks and drinks.
Recreational Clubs
Professional Development Benefits
Lunch and Learns
Brown Bag Lunches occur once a month and highlight the many interests of our employees. Brown Bags are an opportunity during the workday to learn about a new skill or topic from your colleagues.
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Please apply using this link: https://workable.com/j/97A226559F
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