IT Administrator (VMWare Workspace One)

| Chicago
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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.


Department Overview
Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.
Job Description

Part of a professional team of IT resources defining and maintaining our Apple/Mac estate and enhancing our Mac infrastructure using VMware Workspace One. Primarily responsible for developing standards and procedures required to design, create and maintain MacOS deployment methods. Including implementing scripts, configuring policies and the coordination of upgrades. Will be acting as a subject matter expert on everything Apple, MacOS and Workspace One.

Scope of Responsibilities / Expectations

Responsibilities/Duties Include, but are not limited to: 

  • Manage VMware Workspace One and Apple DEP for MacOS device enrollment with a future rollout to Windows devices.

  • Perform console configuration, policy definition and package creation for the enrollment and management of MacOS & Windows devices using VMWare Workspace One. 

  • Provide technical support, troubleshooting, monitoring and management of the Unified Endpoint Management (UEM) tool VMWare Workspace One.

  • Responsible for establishing and maintaining technical documentation of the design, deployment, policies and operational procedures to support the UEM environment. 

  • This individual must possess strong analytical and problem solving skills, as well as the ability to work in a team environment. 

  • Participate in continual improvement of ITIL processes through the development and implementation of supporting documentation and procedures. 

Desired Background/Knowledge/Skills

  • Apple Certified Macintosh Technician (ACMT) /Apple Certified Desktop Technician (ACDT).

  • Expert knowledge of Apple Device Enrollment Program (DEP).

  • Expert knowledge with Apple MacOS devices.

  • Expert knowledge with Endpoint Management tools specifically VMware Workspace ONE Unified Endpoint Management (UEM).

  • Strong knowledge and experience with PowerShell & C scripting.

  • Experience with Apple Configurator.

  • Excellent knowledge of PC and desktop hardware.

  • Hands-on hardware troubleshooting experience.

  • Technical knowledge of current protocols, operating systems, and standards.

  • Able to read and understand technical manuals, procedural documentation and OEM guides.

  • Strong analytical and problem-solving skills

  • Ability to communicate effectively with others, both orally and in writing.

  • ServiceNow Experience

  • Android and IOS experience

  • Prior experience with VMWare Workspace One


Basic Requirements
  • Bachelor degree in Computer Science or related field

  • 5+ years IT/Computer experience

  • One or more of the following certifications: ACMT ( Apple), Comptia A+ Certification, Google IT Support Professional

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.


Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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