IT Analyst

| Chicago
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The Role
The IT Analyst seeks to minimize any technology interruptions that Green Thumb employees experience by being both an IT customer service rep and technical resource. Our business is growing rapidly and it's a fast-paced environment, so you'll excel at both solving technical problems for our employees while also using your experience to configure and deploy equipment both locally and remotely. At Green Thumb we pride ourselves on wearing many hats!
Responsibilities
  • You’ll be responsible for troubleshooting escalated hardware/software service tickets (local/remote sites) and owning them to resolution. Support requests will arrive via impromptu walk-ups, online chat, phone calls, and a helpdesk ticketing system
  • Setup of hardware, software, operating systems – and the ability to troubleshoot them both locally and remotely
  • Experience with imaging, configuring, and deploying devices with an ability to follow documentation
  • Asset management of inventory for all incoming/outgoing equipment
  • Onboarding and offboarding user accounts
  • Maintain conference room A/V equipment
  • Create and maintain documentation for end users, assist with creation of Knowledge Base articles for the helpdesk, and documentation for IT coworkers (new equipment procedures, fixes, etc.)
  • You will assist with packaging and shipment of equipment to remote sites
  • Occasional (10-20%) travel to remote sites to deploy IT equipment
Qualifications
  • Experience installing and troubleshooting issues with hardware (laptops/printers/scanners/network connections/ A/V system) and software including (Windows 10, MS Office 365 apps, etc.)
  • 4+ years experience required; Bachelors Degree highly preferred
  • The ability to not only juggle your tasks/projects, but also being able to handle shifting priorities at a moment’s notice and assist teammates with theirs
  • You’re resourceful in your technical ability as well as responsive and conscientious to employee needs
  • Strong ability to walk users through fixes and explain concepts to users who have different levels of IT familiarity
  • The ability to lift items up to 45 pounds (required in the handling of shipments, server hardware, etc.)
  • Ability to travel 10-20% of the time as required
  • Must be able to work in our Chicago office 
Additional Requirements
  • Must pass any and all required background checks
  • Must be and remain compliant with all legal or company regulations for working in the industry
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Location

Green Thumb is located in River North, a short walk from the Chicago Brown Line and near the Ohio expressway entrance.

What are Green Thumb Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
GTI offers pre-tax commuter benefits for all employees to be used on transit and ride sharing apps!
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
GTI has a 420 Happy Hour which occurs on a monthly basis hosted by rotating team members who create a theme-based event.
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