Notice: Due to the current circumstances of the COVID-19 pandemic, Kin Insurance has shifted to a remote workforce. While we hope to return to the office sometime soon, our priority is to maintain safe and healthy working conditions for our staff. For that reason, we will continue to operate, interview, and hire on a remote basis until further notice.

While this role will start remote, we will require this individual to be based in our Chicago office.

About Kin:

Kin Insurance exists to change home insurance from what it is to what it should be. We do this by applying data science and analytics to make decisions, automation to reduce redundancies and unnecessary costs, and innovative thinking to change the way customers interact with, and get value from their home insurance provider. We do this because we wholeheartedly believe that customers deserve better from their insurance.

Currently four years old, Kin began with the notion that technology could improve our industry, so we started by researching the most important part of our business: the customer. After building our platform from the ground up, we launched our own insurance carrier in Florida. By applying our vision for a data-driven, technology-forward insurance company, we are able to offer customers affordable insurance in a straightforward, simplified approach. In 2020, Kin is continuing to grow in Florida while expanding into other states.

While our approach to home insurance makes us a unique business, the people and culture at Kin are what make us special. We are problem solvers, collaborators, builders, and empathizers who care about one another and have a passion for creating positive change. We each bring a diverse array of experience to Kin that fuels a passion for learning and growth that we foster as a company. 

So, what’s the role? 

Kin’s IT department is critical in supporting all aspects of our operations, and the IT Analyst will work closely with all departments, leaders, and individual contributors across the company. The IT Analst will support Kin’s internal IT infrastructure, including but not limited to local networking, access, Google Workspace administration, onboarding, technical support, and vendor management. In a growing, fast-paced start-up, this individual will have the opportunity to collaborate with technical and non-technical teams on a wide range of projects, and will report directly to our Sr. IT Manager.

A day in the life could include:

• Administration of communication tools such as Google Workspace, Slack, Kustomer.com, Five9, Zoom and others by updating users, setting up groups, and monitoring access and security.
• Assisting with workplace enablement, through maintenance of local internet, local networking, and the distribution and tracking of Kin-issued hardware and software.
• Managing vendor relationships for hardware, software, and services.
• Collaborating on onboarding and offboarding of full time employees and contractors
• Owning tier 1 helpdesk requests and assisting on tier 2-3 tasks
• Providing A/V support for large meetings and events

I’ve got skills...but do I have the necessary ones?

• 2+ years of experience in IT 
• 1+ years of experience help desk experience preferred
• Experience with Google Workspace / G-Suite and Windows environments
• Knowledgeable of IT best practices
• Excellent communication skills
• Scripting experience is not required, but would be nice to have

Oh, and don’t worry, we’ve got you covered.

Being in the insurance industry we recognize the importance of comprehensive benefits for you and your family. That’s why we provide a variety of options and coverage levels to customize a plan that’s right for you. These are just some of the benefits and perks we provide:

Medical

Dental

Vision

Commuter Benefit Plans

Flexible PTO

Flex Spending Accounts

401k

Parental Leave

Disability Insurance

Life Insurance

Onsite gym membership - after we return to the office