About us:
We build tools for 100+ brands and retailers in the ecommerce space that help them offer free two-day shipping, same-day delivery, and product expansion into new marketplaces -- keeping them several steps ahead of the curve in a rapidly changing industry.
We are a purpose and culture driven organization that prides ourselves on connectivity, equality, diversity and inclusion. We are committed to our people as a service-oriented company as our people are at the heart of everything we do.
We are Headquartered in Chicago, with offices in New York, Conshohocken, PA (Philly area), and Krakow, Poland and we operate as a subsidiary of FedEx Services.
About the Role:
As an IT Engineer I at ShopRunner, you will be responsible for meeting our office’s needs for hardware, software, networking, and audio/video equipment. You will be responsible for developing, testing, configuring, and troubleshooting all assets in our local offices. You will work with existing tools and procedures to support, troubleshoot and deploy user devices.
The role will be remote through 2021, but you will be working on-site in our Chicago office with limited travel to our Conshohocken, New York, and Poland based offices when they fully reopen in 2022. It will also require strong collaboration with our remote offices to ensure standards are being set and adhered to in all locations.
About What You'll Do:
- Build strong relationships with end users in all of our offices.
- Build and maintain mainly MacOS and some Windows desktop environments for new deployment.
- Handle helpdesk tickets and communications
- Asset/inventory tracking
- Setup and maintain Audio/Visual equipment (Zoom equipment, Web streaming, interoffice connections) for meetings and conferences.
- Maintain centralized user authentication and single sign on technologies.
- Manage Cloud based services and supports
About What We're Looking For:
- Previous MacOS experience is preferred
- Previous Helpdesk support experience is preferred
- Experience in video conferencing services (such as Gotomeeting, webex. etc). Zoom experience is a plus
- Understanding and/or previous experience with Jamf or other MDM is a plus
- Previous experience with single sign on technologies is a plus
We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.