Reverb
We're on a mission to make the world more musical.
Chicago, IL

IT Manager at Reverb

| Chicago
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Reverb is a leading online marketplace for buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has built an online destination where the global music community can connect over the perfect piece of music gear.
Reverb is seeking an IT Manager to take ownership of our corporate IT function, including network infrastructure, help desk, on-boarding and overall employee experience as it relates to workplace technology. We run a large fleet of Macs supported by cloud services such as G Suite and Slack. This person will manage a small team with opportunities to grow with the business and will take Reverb’s existing IT infrastructure to the enterprise level, developing policies and procedures to optimize efficiency of our workplace technology.
Responsibilities:
  • Oversee all aspects of corporate IT at Reverb
  • Guide IT strategy, architecture and operations
  • Lead collaboration with Etsy on enterprise IT initiatives
  • Mentor and develop your team members
  • Measure and improve your team’s operational efficiency
  • Coordinate on-boarding and off-boarding processes in close collaboration with the People team
  • Assist with budget planning and manage team spending
  • Be responsible for the maintenance and operation of Google Meet conference rooms and equipment
  • Meet with key business partners to understand workflows and pain points, collaborate to provide solutions with existing or new tools
  • Document policies and standards for SSO, data retention and other organization wide IT services
  • Collaborate with legal and compliance team members to evaluate systems for security and auditability
Requirements:
  • Experience with Corporate IT management with 200 or more employees
  • Prior experience successfully leading and managing projects, integrations, and/or initiatives with a desire to tackle people management responsibilities
  • Familiar with industry standard endpoint security and best practices
  • Experience with enterprise networking systems (Cisco Meraki)
  • Familiar with conference room AV technologies
  • Experience with leading company wide migrations e.g. SSO
  • Strong documentation and writing skills
  • Excellent at prioritizing multiple needs and empathizing with stakeholders
  • Nice to have: experience managing MacOS in a JAMF enterprise environment
About our compensation and benefits
Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include:
  • 100% paid medical, dental, and vision coverage for employees and their eligible dependents (you read it right: no premiums!)
  • Life, AD&D, and supplemental long-and short-term disability insurance
  • A matching 401(k)
  • A flexible take it as you need it PTO policy
  • 12 weeks of gender-neutral parental leave for the birth or adoption of a child
  • Up to $7,500 reimbursement of adoption-related expenses
  • Ways to give back to you community through a charitable contribution match and volunteer time off
Additional Information
At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
This is a local position in Chicago, please no remote workers or recruiters.
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Where we are

Open workspace conveniently located near the Paulina Brown Line.

Technology we use

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What are Reverb Perks + Benefits

Reverb Benefits Overview

Beyond free lunches and ping pong tables, we love working at Reverb because we’re making an impact. We’re working to make the world more musical—both through our platform and by giving a portion of our proceeds to youth music education programs through Reverb Gives.

Culture
Volunteer in local community
Reverb Serves gives employees the opportunity to volunteer with local organizations, such as Notes for Notes—a nonprofit that runs a recording studio inside the local Boys & Girls Club.
Partners with Nonprofits
Through Reverb Gives, a portion of every purchase made on Reverb helps youth music education programs get the musical instruments they need to make music.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Vision Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Health Insurance Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Reverb sponsors the [email protected] benefit, a family care service that can help you find caregivers for your whole family, including your child, parents/grandparents and/or pet.
Generous Parental Leave
We provide 12 weeks for the birth or adoption of a child.
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Reverb offers a flexible PTO policy with no set minimum or maximum.
Paid Volunteer Time
Employees receive 40 hours per year (10 hours/quarter) of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Reverb provides Commuter Transit & Parking benefits through Wageworks. This program allows you to set aside pre-tax dollars for eligible commuting expenses.
Company Outings
Reverb’s holiday party is hosted at a local music venue, where dozens of bands comprised of various employees take the stage to perform everything from the Beastie Boys and Britney Spears to The Who
Some Meals Provided
Employees enjoy lunch from local restaurants via Fooda at least twice per month.
Happy Hours
Perform with your co-workers, learn how to play, or be your teammates’ biggest fan at monthly music-filled happy hours.
Fitness Subsidies
Gympass offers benefit-eligible employees (and up to 5 family members) unlimited access to thousands of fitness venues, featuring over 800 different activities at up to an 80% discount.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Grow professionally and personally through REV Talks, our regular workshops featuring topics ranging from meditation and healthy eating to “DJing 101.”
Promote from within
Mentorship program
Reverb Amplified is our cross-department mentorship program that allows you to get or give career advice, leadership coaching, and more.

Reverb Careers in Chicago
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Reverb.com is looking for managers who are passionate about developing our next generation of product-focused leaders. We care deeply about encouraging an environment that promotes learning and development, and you’ll play an instrumental role in implementing different tactics, strategies, and practices to grow our engineers as professionals and provide them with the right challenges to keep them engaged and motivated. As a company that values feedback, we are looking for people who excel at both giving and receiving feedback in a way that encourages dialogue and inspires teams to succeed.

Fraud Support Specialist

Reverb
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1 week ago
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We are looking for a diligent Fraud Support Specialist to support our mission of keeping Reverb’s marketplace the safest and most secure destination to buy, sell, and discover gear from across the globe! In this role, you’ll act as a liaison between our users, Customer Engagement and the Fraud Prevention team. As a person fueled by curiosity, you take the time to consider multiple perspectives and outcomes in order to tackle problems effectively. You’ll play an integral role in strengthening and protecting our community of musicians and music-lovers by upholding the Reverb values.

Seller Marketing Specialist

Reverb
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1 week ago
+37
As the Specialist, Seller Marketing, you will be in charge of all seller side marketing communications and content for our small to medium-sized sellers. Our ideal candidate will be as passionate about gear as our sellers and market with a seller mindset. Your job will be to make the Reverb selling experience better through improved seller communication and education, which will ultimately lead to more sellers and sales via the marketplace.