Reverb
We're on a mission to make the world more musical.
Chicago, IL

IT Manager

| Chicago
Reverb is a leading online marketplace for buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.

Reverb is seeking an IT Manager to take ownership of all aspects of our corporate IT function including network infrastructure, help desk, on-boarding and overall employee experience as it relates to workplace technology. We run a large fleet of Macs supported by cloud services such as G Suite and Slack. You will be managing a small team with opportunities to grow with the business. You will be taking Reverb’s existing IT infrastructure to the enterprise level and developing policies and procedures to optimize efficiency of our workplace technology.

Responsibilities:
  • Oversee all aspects of corporate IT at Reverb
  • Guide IT strategy, architecture and operations
  • Lead collaboration with Etsy on enterprise IT initiatives
  • Coach and develop your team members
  • Measure and improve your team’s operational efficiency
  • Oversee on-boarding and off-boarding processes in close collaboration with the People team
  • Assist with budget planning and manage team spending
  • Own the maintenance and operation of Google Meet conference rooms and equipment
  • Meet with key stakeholders to understand workflows and pain points, collaborate to provide solutions with existing or new tools
  • Document policies and standards for SSO, data retention and other organization wide IT services
  • Collaborate with legal and compliance team members to evaluate systems for security and auditability

Requirements:
  • Experience with Corporate IT management with 200 or more employees
  • Prior experience successfully leading and managing projects, integrations, and/or initiatives with a desire to take on people management responsibilities
  • Familiar with industry standard endpoint security and best practices
  • Experience with enterprise networking systems (Cisco Meraki)
  • Familiar with conference room AV technologies
  • Experience with managing company wide migrations e.g. SSO
  • Strong documentation and writing skills
  • Excellent at prioritizing multiple competing needs and empathizing with stakeholders
  • Nice to have: experience managing MacOS in a JAMF enterprise environment

What you'll get:
To complement our competitive compensation and equity plans, we offer: 
  • No-bureaucracy environment where ownership and initiative are valued.
  • Health insurance and a healthy work environment.
  • 401k with company match.
  • Paid parental leave.
  • Flexible vacation and sick days.
  • Pre-tax commuter benefits.
  • Bi-monthly lunches.
  • A MacBook, monitor, keyboard, mouse of your choice and standing desk.
  • Discounts on music gear.

This is a local position in Chicago, please no remote workers or recruiters.
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Where we are

Open workspace conveniently located near the Paulina Brown Line.

Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
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What are Reverb Perks + Benefits

Reverb Benefits Overview

Beyond free lunches and ping pong tables, we love working at Reverb because we’re making an impact. We’re working to make the world more musical—both through our platform and by giving a portion of our proceeds to youth music education programs through Reverb Gives.

Culture
Volunteer in local community
Reverb Serves gives employees the opportunity to volunteer with local organizations, such as Notes for Notes—a nonprofit that runs a recording studio inside the local Boys & Girls Club.
Partners with Nonprofits
Through Reverb Gives, a portion of every purchase made on Reverb helps youth music education programs get the musical instruments they need to make music.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Vision Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Health Insurance Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Reverb sponsors the [email protected] benefit, a family care service that can help you find caregivers for your whole family, including your child, parents/grandparents and/or pet.
Generous Parental Leave
We provide 12 weeks for the birth or adoption of a child.
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Reverb offers a flexible PTO policy with no set minimum or maximum.
Paid Volunteer Time
Employees receive 40 hours per year (10 hours/quarter) of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Reverb provides Commuter Transit & Parking benefits through Wageworks. This program allows you to set aside pre-tax dollars for eligible commuting expenses.
Company Outings
Reverb’s holiday party is hosted at a local music venue, where dozens of bands comprised of various employees take the stage to perform everything from the Beastie Boys and Britney Spears to The Who
Some Meals Provided
Employees enjoy lunch from local restaurants via Fooda at least twice per month.
Happy Hours
Perform with your co-workers, learn how to play, or be your teammates’ biggest fan at monthly music-filled happy hours.
Fitness Subsidies
Gympass offers benefit-eligible employees (and up to 5 family members) unlimited access to thousands of fitness venues, featuring over 800 different activities at up to an 80% discount.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Grow professionally and personally through REV Talks, our regular workshops featuring topics ranging from meditation and healthy eating to “DJing 101.”
Promote from within
Mentorship program
Reverb Amplified is our cross-department mentorship program that allows you to get or give career advice, leadership coaching, and more.

Reverb Careers in Chicago
11

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Finance
Data + Analytics
Dev + Engineer
Marketing
Operations
Product
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Senior Engineer, Infrastructure

Reverb
Chicago
2 days ago
+37
We're presently looking for a Senior Infrastructure Engineer to join our team. We’ve built our platform on top of AWS and strive to automate every manual process we can. We are a quickly growing team working on scaling our infrastructure while following best practices and taking the approach of documenting our infrastructure as code.

Senior Tax Analyst

Reverb
Chicago
4 days ago
+37
We are seeking a tax generalist to be the first dedicated Senior Tax Analyst on the team and manage all day-to-day aspects of Reverb’s tax department. You will be responsible for driving all global tax activities within the Finance organization, the focus primarily being on indirect tax. This role will oversee end-to-end compliance operations at Reverb, including tax computation, payment, and exposure analysis. Since you’re stepping into a newly created role at Reverb, the opportunity for ownership and impact is significant! You will collaborate closely with our parent company’s internal tax department and own all associated reporting. 

Digital Marketing Specialist, SEM

Reverb
Chicago
5 days ago
+37
Support the growth of Reverb’s performance marketing practice and global SEM program. Manage the SEM program to strict performance goals while testing and expanding into more upper funnel initiatives (Display, YouTube, etc.). Deliver reporting, insights, and forecasts that accurately and appropriately measure channel performance on a daily through annual basis. Partner with marketing team members to develop integrated efforts, such as integrated Google Display campaigns. Scale international search coverage of both buyers and sellers in key markets . Design, implement and iterate on experiments to acquire new buyers through performance marketing channels. Stay on top of the always-evolving digital marketing landscape, from industry news to emerging technology and new campaign types.

Engineering Manager, Data

Reverb
Chicago
2 weeks ago
+37
We are looking for passionate people managers to coach our next generation of leaders for our Product Engineering organization at large. We care deeply about fostering an environment that promotes learning and development, and you’ll play an instrumental role in implementing different tactics, strategies, and practices to grow our engineers as professionals and provide them with the right challenges to keep them engaged and motivated. As a company that values feedback, we are looking for people who excel at both giving and receiving feedback in a way that encourages dialogue and inspires teams to succeed.

Software Engineer, Infrastructure

Reverb
Chicago
3 weeks ago
+37
Build tools to simplify and speed development on Reverb’s infrastructure. Make well-reasoned technical decisions while understanding tradeoffs. Scope projects into milestones and deliver value quickly. Collaborate with peers across Infrastructure, Data, and Product Engineering. Work with team members to continuously improve productivity.

Engineering Manager

Reverb
Chicago
3 weeks ago
+37
Manage the performance and career growth of team members. Set clear expectations for their team members and provide constructive feedback. Clear the road for the team by identifying and removing obstacles. Ensure that Reverb standard engineering practices are followed or help define practices where there may be a gap. Champion communication and trust between teams, peers, product and across the organization. Communicate product team’s goals to engineers to ensure everyone is on track and understands the bigger picture initiatives. Foster a culture centered around delivery with a focus on quality.

Senior Full Stack Engineer

Reverb
Chicago
3 weeks ago
+37
Building the Reverb core Rails app and scaling it to millions of users and a growing engineering team. Developing and maintaining public-facing and internal APIs using gRPC, Protobufs, and Graphql. Taking a pragmatic approach to product development through understanding and making well-reasoned technical decisions and tradeoffs.  Participating in pairing sessions, code reviews, and researching things independently. Elevating your direct team members and other developers through continuous mentorship.  Being more than an engineer - a product owner who wants to interact with customers, break down large problems, and follow up on the performance of your features to know how they impact customers directly.

Senior Product Manager - MarTech

Reverb
Chicago
3 weeks ago
+37
The senior product manager of MarTech will be responsible for enabling technologies that empower marketing to deliver on their growth and engagement goals as well as keeping Reverb at the forefront of our customers’ minds. You will work alongside marketing, operations and finance to build successful strategies for meeting objectives. You will engage with 3rd party vendors to develop integration plans and troubleshoot throughout the development life cycle.

Senior Data Analyst

Reverb
Chicago
3 weeks ago
+37
Reverb’s Senior Data Analyst - Finance will be part of the Analytics team and play an integral role supporting Reverb’s financial infrastructure - we own critical financial reporting systems, continuously drive process improvement, and provide an analytical framework for critical decisions impacting revenue and operational drivers. The position requires an experienced analytics professional capable of juggling multiple priorities in a dynamic, rapidly growing organization who can partner across organizational and functional boundaries to drive loosely defined projects to successful completion.

Full Stack Engineer

Reverb
Chicago
3 weeks ago
+37
Building the Reverb core Rails app and refactoring existing code to higher quality standards. Developing public facing and internal JSON APIs (we use Grape and Go to build these). Having a deep understanding of your chosen languages and frameworks, enough to understand and make tradeoffs. Participating in pairing sessions, code reviews, and researching things independently. Being more than an engineer - a product owner who wants to interact with customers, break down large problems, help set your own priorities, and follow up on the performance of your features to know how they impact customers directly.

IT Manager

Reverb
Chicago
3 weeks ago
+37
Reverb is seeking an IT Manager to take ownership of all aspects of our corporate IT function including network infrastructure, help desk, on-boarding and overall employee experience as it relates to workplace technology. We run a large fleet of Macs supported by cloud services such as G Suite and Slack. You will be managing a small team with opportunities to grow with the business. You will be taking Reverb’s existing IT infrastructure to the enterprise level and developing policies and procedures to optimize efficiency of our workplace technology.