Oh Snap!
This job is no longer active - but you can still view the details below.

IT Service Desk Analyst

| Chicago

You will be responsible for carrying out all aspects of IT Service Desk support to approximately 1600 users in our Chicago office, as well as supporting our other global offices as required. 
Candidates should be punctual, trustworthy and able to work independently, managing their time and priorities. Additionally, they must be strong team players who are able to work closely with other support team members. As a service desk analyst, you should possess strong interpersonal and communication skills as well as excellent proven troubleshooting skills. You should also possess a highly proactive “can-do” attitude and be able to manage multiple demands and tight deadlines. This position reports to the IT Service Desk Manager in Chicago. 

Requirements (at Least One Year) 
• Service Desk experience in a large corporate environment, minimum number of 1600 employees 
• Customer service experience, including telephone and face to face support in a busy environment 
• Windows and Mac administration 
• /Experience of service desk ticketing system, JIRA experience a plus 
• Administration of Windows 7/10 Enterprise, Active Directory 2012, Office 365 
• Leadership and project management skills a plus 
• Proven trouble-shooting skills for PC and Mac 

Duties 
• Providing excellent customer service to our employees; by phone or at our walk up window. 
• Ticket management support for our employees within required SLAs 
• RSA SecurID software token administration 
• Conferencing support (Zoom) 
• Audio/Visual support when required 
• Hardware and software support (PC and MAC) 
• Audio Visual support, including daily walkthroughs 
• Working with the team leader to provide continual service improvement of our service desk processes 
and knowledge base 

Qualifications 
• Bachelor's degree 3.5-4.0 GPA (preferred in technology) 
• Certificates are an advantage

 

Morningstar is an equal opportunity employer. 

 

 

001_MstarInc Morningstar Inc. Legal Entity

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • D3JSLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • SpringFrameworks
    • Maria DBDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

22 W. Washington , Chicago, IL 60602

What are Morningstar Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Compensation at Morningstar is more than a salary. It’s about making positive contributions to both life and work. We give our diverse workforce the choice and flexibility they need to maintain their health, retirement plans, time, and professional growth.

More Jobs at Morningstar74 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Design + UX
new
Chicago
Design + UX
new
Chicago
Finance
new
Chicago
Sales
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Sales
new
Chicago
Marketing
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Sales
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Content
new
Chicago
Marketing
new
Chicago
Operations
new
Chicago
Marketing
new
Chicago
Operations
new
Chicago
Product
new
Chicago
Finance
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Design + UX
new
Chicago