IT Specialist (Flexible Work) at Centro

| Chicago
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ABOUT US
Are you ready to transform an industry? At Centro we are building a comprehensive tech platform that radically increases efficiencies and impact across businesses, teams, and campaigns. Our clients can run all their digital business through Basis, with robust business intelligence, workflow automation, search and social integrations, and the number one rated DSP.
 
We’re taking the digital advertising world by storm and are proud to be headquartered in the rapidly growing tech hub of Chicago, with offices that span across the United States, Canada, and Mexico. Join us in our mission to improve the lives of everyone working in the industry!
 
WHY WORK WITH US?
 
At Centro, we believe that lasting success is achieved through continual dedication to the growth and well-being of the individual. Our people are the core of what makes Centro unique. Driven by the Centro Manifesto and our guiding principles, we look to hire the best and brightest minds—curious, passionate learners who are driven to create impact.
 
We are committed to building a culture of highly motivated individuals who create a positive and supportive environment together. When we work hard, stay focused, and act in service to others, we believe that anything is possible. Come grow with us!
ABOUT THE TEAM
 
Centro’s IT team manages the technical solutions that allow each Centron to do their job. This team oversees a mid-sized, modern, secure network of over 700 clients running primarily Windows 10, with a dose of OSX for good measure. Window Server and CentOS rule the server landscape. No matter the issue, this dedicated team provides Raving Fan service for all problems big and small. While their days are sometimes unpredictable, their commitment to learning and educating one another on our increasingly complex network remains constant.
WAYS YOU’LL CONTRIBUTE
You are a technological Swiss army knife who has a passion not only for gadgets and technology, but also a passion for helping others with even the smallest tech questions. You are regularly called a hero for saving someone’s day or a teacher for helping a new employee understand their new laptop, while also helping the rest of the team with core projects, tapping into their endless quest for knowledge by researching new technologies to benefit all of Centro. You will contribute by:

  • Diagnosing problems through troubleshooting skills, logic, and research
  • Providing basic LAN/VPN support
  • Providing direct support for Windows and macOS laptops, along with user access to network resources and applications, both locally and via remote access
  • Providing direct support for services such as office phones, printers, mobile devices, and video conferencing
  • Providing direct support for company resources, software installs and upgrades, office relocations, and expansions
  • Deploying notebooks via SCCM and JAMF
  • Maintaining records of hardware, software, and network inventory
  • Maintaining existing documentation and create new documentation as required

WHAT YOU BRING TO THE TABLE

  • 2-4 years of experience
  • Familiarity with AD and O36
  • Excellent communication and interpersonal skills with the ability to work in and contribute to a team environment
  • Strong critical thinking skills with the ability to identify root causes and develop resolutions to complex problems
  • Self-motivated with the ability to follow directions, complete time-sensitive tasks and meet deadlines with minimal supervision
  • Strong planning and organizational skills, with the ability to document processes and procedures
  • Excellent customer service skills with a true desire to help fellow employees

BONUS POINTS

  • Working experience with SCCM
  • Experience supporting PCs and Macs in a corporate environment

LIFE WITH CENTRO
We take care of our people. Our team has put together a thoughtful benefits package and provides a wide range of perks, including competitive 401k/RRSP matching, a tax-free health savings account, tuition reimbursement, generous maternity/paternity leave, and more.
Centro is committed to maintaining a culture where we trust our employees to do their best work. We believe results matter more than where they are produced. Currently, we offer our employees choice and flexibility on whether they’d like to work: in one of our office locations (once they open back up post-pandemic!), completely remote, or a hybrid of the two. These arrangements vary based on your situation as well as the needs of the team and role.
We’re always finding new ways to invest in the personal and professional growth our employees. We’re proud to support a variety of employee-led communities that enrich our culture of uniqueness, inclusivity, and empowerment. Centro is more than a workplace.
Centro is an Equal Opportunity Employer. We respect and support an inclusive workplace diverse in thought, perspective and culture. We celebrate all team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age. We are better together.
#LI-Remote 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • MixpanelAnalytics
    • PixelmatorDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Oracle EloquaLead Gen

Location

The Chicago Loop is a great place to work, located in a central area of Chicago accessible to major public transportation, dining and shopping.

An Insider's view of Centro

How would you describe the company’s work-life balance?

Instead of balancing work and life, it’s about blending the two. As a parent, I may need to leave for part of the day or before 5. Everyone here understands and I don’t feel guilty. Even if I’m not sitting at my desk from 9-5, my work and my teams work will still be done on time. Centro is giving me the opportunity to live the best life I can.

Matt Klaers

Manager, Financial Reporting

How do you empower your team to be more creative?

There’s an incredible balance of freedom, drive, and fun that I’ve only experienced at Centro. On an engineering team retreat this summer, the plan was to code from 10 AM – 2 PM on a fun team-based competition and then go outside to enjoy the day. The team would not stop coding until 10 PM! Of course, this was followed by 6 hours of karaoke.

Mike

VP, software engineering

What are Centro Perks + Benefits

Centro Benefits Overview

While our people work to change an industry, we reward them with industry-leading perks. It’s not just about the free snacks and onsite yoga (although they help)—it’s about making sure Centrons feel happy, healthy and fulfilled when they come to work.

Culture
Volunteer in local community
Centro offers each employee one day per calendar year to use for community work or volunteering opportunities. Local offices regularly organizes group volunteer activities for employees.
Partners with Nonprofits
Centro partners with local non-profit organizations to support various causes and to organize group volunteer events for employees.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks
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