IT Support Engineer
ABOUT US
Founded in 2014 and having grown to 110 global team members, Supernova offers the industry’s first and only cloud-based, fully customizable, end-to-end software solution to automate securities-based lending (SBL) from origination through the life of the loan. By combining thought leadership in suitability and risk management with industry-leading education and the latest technology, Supernova enables advisors to deliver holistic, goals-based advice and to help their clients achieve financial wellness. We partner with the industry’s largest banks, most prominent insurance companies and leading online brokerages to democratize access to securities-based lending and better the entire financial ecosystem.
JOB DESCRIPTION
The Desktop Support Technician is responsible for creating great relationships with customers of Supernova’s security-based lending SaaS platform. You will be a key representative of our company, helping shape and define users' experience with technical support and our SaaS products.
RESPONSIBILITIES:
- Experience with or willing to learn: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Microsoft Intune and Jamf.
- Provide after-hours support as per the business demand - Traveling users in different time zones and other IT Infrastructure changes
- Experience with: Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
- Familiarity with the standard helpdesk ticketing tools (Jira)
- Initial troubleshooting of the network issues - Port testing, Bandwidth monitoring, Shared drive issues, etc.
- Provide L1/L2 IT Support for all employees (onsite and remote) - Technology and Applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, and mobiles/tablets)
QUALIFICATIONS:
- B.S. in Computer Science, Software Engineering, or an equivalent discipline
- Excellent written/verbal communication