IT Support Engineer at Fetch Rewards

| Chicago
!Sorry, this job was removed at 1:14 p.m. (CST) on Thursday, January 23, 2020
Send resume to [email protected] with "Built In" in the subject line.
Apply now

At Fetch Rewards, we have two sayings that sum up the ethos of our organization launched in 2013:

Defeat the Odds!
What's next?

Our vision is to leverage technology to transform shopping into an engaging, rewarding, and delightful experience, ultimately propelling the time-worn grocery shopping experience into the 21st century. Our technology platform, based around a free smartphone app, ensures that users have the best shopping experience possible. Headquartered in Madison, Wi with offices in Chicago, Denver and New York, we pride ourselves on two things -- the caliber of our work and the scope of our ambition.

An IT Support Engineer at Fetch Rewards is a point of contact for all Fetch employees seeking technical assistance for internal software and hardware issues.  This role will be responsible for everything and anything from procurement to maintenance to documenting of our team’s technical assets.

IN THIS POSITION, YOUR RESPONSIBILITIES ARE:

  • Configure new and support existing macOS and Windows devices
  • Ensure our technical office equipment is in tip-top shape (printers, network equipment, conferencing equipment, door security, etc.)
  • Manage inventory of technical assets
  • Administer user management and account access for the tools our team depend on (G Suite, Jira, Slack, Zoom, Office 365, etc.)
  • Be the go-to source for platform specific questions in both macOS and Windows 10
  • Apply and advocate for basic security best practices

PERFORMANCE MEASUREMENTS:

We know we're both succeeding when:

  • Employees are impressed with how you’ve resolved their technical issues – perhaps they’ve learned something new
  • Our new hire process is seamless and consistent
  • Confidence in our personal computer security practices increases
  • We feel comfortable throwing a miscellaneous technical task at you

SKILLS WE BELIEVE YOU NEED FOR THIS POSITION:

  • A deep working knowledge with personal experience using both macOS and Windows 10
  • A passion for troubleshooting and excellent problem-solving skills
  • Good sense for basic security practices and strategies
  • Prior experience administrating users or the motivation to learn our platforms quickly
  • Ability to prioritize and organize your workflow - highly organized, flexible and resourceful
  • Friendly presence; helpful and professional attitude; good interpersonal skills and the ability to work both independently and with others
  • Love of Dogs! . . . Or just tolerance. We're a very canine friendly workplace.

SKILLS WE BELIEVE WOULD BE HELPFUL FOR THIS POSITION:

  • B.S. Computer Science, Information Systems, or equivalent experience in a Technical Support role
  • Prior experience with administrating Jira, G Suite, and/or similar SaaS software
  • Foundational understanding of networking concepts
  • Excellent verbal and written communication skills
  • You’re a bit of a nerd – you like handling and researching the latest consumer tech
Read Full Job Description
Send resume to [email protected] with "Built In" in the subject line.
Apply now

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • RUSTLanguages
    • jQueryLibraries
    • ReactLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MemcachedDatabases
    • MongoDBDatabases
    • RedisDatabases

Location

Our neighborhood is located near River North where all of the fantastic restaurants, bars and shops are located.

What are Fetch Rewards Perks + Benefits

Fetch Rewards Benefits Overview

Medical, Dental and Vision that provides coverage from day 1.
Paid PTO plus additional personal days.
Matching 401K plan.
Pet friendly office.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Dental Benefits
Our dental plan covers $1,000 of expenses.
Vision Benefits
The vision benefits plan covers 77% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Acme's health insurance policy covers up to 77% of out of pocket expenses.
Life Insurance
Life insurance is equal to 1.5 times an employee's annual salary.
Retirement & Stock Options Benefits
401(K)
We match 25% on the first 5% you contribute.
Company Equity
Equity is available for most positions at Fetch Rewards!
Performance Bonus
Performance Bonus is based on individual productivity within the organization.
Child Care & Parental Leave Benefits
Flexible Work Schedule
We provide employees flexible schedules based on the functions of the business.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
We provide a pre tax program.
Company Outings
We host an annual holiday party and summer event!
Stocked Kitchen
We provide healthy snack options.
Pet Friendly
Pet policy is dog friendly daily, Occasional bring your pet to work days.
Relocation Assistance
We offer relocation assistance if needed.
Professional Development Benefits
Job Training & Conferences
Fetch Rewards offers employees professional development opportunities.
Lunch and learns
Fetch Rewards hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
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Send resume to [email protected] with "Built In" in the subject line.
Apply now
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