IT Support Specialist
As an IT Support Specialist you will be responsible for deploying, maintaining and troubleshooting all client-computing and A/V equipment within the environment. You will effectively balance the resolution of support tickets with large scale team projects and rollouts. Excellent customer service, communication, attention to detail, and troubleshooting skills are essential to being successful in this position.
This role directly impacts the company's success, one person at a time. You'll build relationships with users while diagnosing and resolving their computing issues. You will grow with your team on a professional level and gain exposure to industry-leading tools and applications in the process.
To be successful, you'll need
- A passion for technology and a drive to improve upon it.
- A firm understanding of both Windows and MacOS operating systems.
- The ability to break down problems and document the resolutions.
- The ability to troubleshoot hardware, software and basic networking problems.
- Strong communication skills with a friendly attitude.
- A desire to help coworkers and fellow team members succeed.
- The ability to multitask without compromising quality.
- A strong work ethic and ability to self-govern on projects.
What We Offer
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter- which is why we continue to grow year over year. Working at Vivid Seats provides an opportunity to scale our best in class platform, allowing our fans to sit closer and see more.
At Vivid Seats, you will have the opportunity to work with the flexibility and speed of a startup; while operating at massive, profitable scale. We keep our teams lean, allowing each and every employee direct accountability to creating a positive ticket buying experience. We are relentless and move quickly to release new features and content to our applications. Good ideas are heard and implemented, and hard work rewarded. Being a part of our team means having the ability to drive impact and own the innovation that connects our tens of millions of unique monthly users to the memorable experiences that only live events create.
We are passionate about creating memorable experiences for our fans and the best in class experience for our employees. Vivid Seats offers competitive compensation levels, individual and team-based bonus opportunities, generous benefits package and Flex PTO policy plus a variety of workplace perks. The most exciting one: We offer our employees $100 worth of credits each month to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often.